Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lenoir City Ford, Inc.
Lenoir City, TN
1,267 Reviews
Everyone's Hometown Dealer...Where We Bring It All Together For You.
Whether you are still in the shopping phase, or are an existing customer, it is easy to see why Lenoir City Ford has the Highest Customer Satisfaction Rating in the area. The Premier Dealer in East Tennessee, we are located just 5 minutes SouthEast of Knoxville off I-75 South. We offer one of the Best Selections of New Ford Vehicles along with the Biggest Used Car, Truck and SUV selections around, along with the Most Pleasurable Car Buying Experience in the Country. Our reputation is so high amongst our customers because they know when shopping for a New or Used Ford, or anything Pre-Owned that they will find the Right Vehicle here, because we are the Right Place, where you always get the Right Price.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 9:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,267 reviews
December 30, 2017
Easy process! Had a great experience purchasing a vehicle from Lisa. Will be back for me next vehicle! Everyone seemed very eager to make the best deal for both of Had a great experience purchasing a vehicle from Lisa. Will be back for me next vehicle! Everyone seemed very eager to make the best deal for both of us. More
by Bbailey25
December 27, 2017
Johannes McQueary and Lenoir City Ford Johannes is dedicated and when he says "I'm here for you" he means it! I have called him on several occasions weeks after the sale and he provided qui Johannes is dedicated and when he says "I'm here for you" he means it! I have called him on several occasions weeks after the sale and he provided quick answers to my questions. My wife and I purchased a 2017 Edge loaded with the latest equipment. Every day we learn something new about this amazing vehicle and Johannes is available to assist as required. He is very personable, honest, and knowledgeable. Thank you for an excellent sales experience! More
by Doctor Dirt
Employees Worked With
Johannes McQueary
December 27, 2017
Bad customer service My Dad purchased a new Fusion and around 3000 miles the tire blew and when he went to service department he was treated rudely. He’s almost 80 years My Dad purchased a new Fusion and around 3000 miles the tire blew and when he went to service department he was treated rudely. He’s almost 80 years old. It’s like they get your money for the car but could care less about customers after that point. I’ve called Ford filed a claim, left phone message for service manager and he didn’t return my call, I asked that day if he was working the phone operator stated yes but he was in a meeting. A week later still no response. We try to keep our business local but for now on we’ll go somewhere that appreciates it customers even after the sale. More
by Teresa916
Employees Worked With
Carter Crubaugh
December 26, 2017
Great Experience Staff went above and beyond to help get us in the perfect vehicle! Will keep our business here for sure. Great customer service and quick to help in a Staff went above and beyond to help get us in the perfect vehicle! Will keep our business here for sure. Great customer service and quick to help in any way More
by Nicole
Employees Worked With
December 21, 2017
First dealer exsperiance This was my first time buying from a dealer. Chuck lemons was great to work with. He did not use overbearing tactic to force me into a truck. He answe This was my first time buying from a dealer. Chuck lemons was great to work with. He did not use overbearing tactic to force me into a truck. He answered all my questions and made it a painless exsperiance. And he had no problem taking my offers to the sales manager, as in he did not tell me no without talking to the manager. Give chuck a try! More
by Td
Employees Worked With
December 17, 2017
Pleasant, Professional Experience We were looking for a nearly new vehicle and located a candidate vehicle at Lenoir City Ford. Our first encounter with sales personnel was with MacKe We were looking for a nearly new vehicle and located a candidate vehicle at Lenoir City Ford. Our first encounter with sales personnel was with MacKenzie Hansen. We found him to be very knowledgeable about the vehicle, professional and low pressure. Our next encounter with sales was with Lisa Bunch-Myers. She was also very knowledgeable and professional. At no point did we feel we were under high pressure to purchase the vehicle, but rather every question we had was answered promptly and accurately. MacKenzie was particularly knowledgeable of the cars complex electronics package. The Internet Manager, Sonny Wolfenbarger went out of his was to introduce himself and make sure all of our questions were answered. At the end of the process I felt that were able to make what I consider an educated decision to purchase the vehicle at a very fair price. I also noticed a Folds of Honor decal on the front door, which I hope means that they support this fine charitable organization that provides post-secondary scholarships to children of military men and women who have been killed or disabled in the line of duty. I rate our experience at Lenoir City Ford a solid A+. More
by PGA West
December 14, 2017
Very friendly, low pressure atmosphere PeteClay called me quickly afterI responded to an Autotrader entry for a used F150. We discussed the vehicle and set an appointment to see it. Pete al PeteClay called me quickly afterI responded to an Autotrader entry for a used F150. We discussed the vehicle and set an appointment to see it. Pete allowed us to consider the truck without any pressure to buy. Everyone was very friendly. More
by JLH1024
Employees Worked With
December 12, 2017
Insane to make me miss work to do nothing for my car I go in for a radio fix, yet another problem. Ok. So I have to wait for the sync guy? Here only Tuesdays and Thursdays, what a joke. I need a problem I go in for a radio fix, yet another problem. Ok. So I have to wait for the sync guy? Here only Tuesdays and Thursdays, what a joke. I need a problem fixed. I can't keep,missing hours from my job because you don't have a dedicated computer tech. Its ridiculous, especially because of the fact I know that there are so many computer problems with these cars. One guy totally outright lied to me about an installation, and I was told, oh now he no longer works here for certain reasons. Not my problem, fix my car, I paid for every warranty and the car outright. I deserve better service and at least a call when I call 3 or 4 times a day, with no answer. No callback. And on top of it I had the water pump replaced during the day, and I came at night and what? I have to wait for the oil change you should've done when you did the other repair. Absurd. Work with me on my schedule, and stop with the excuses and offering me a rental when I don't want one I want my car fixed and move on. If I didn't have these warranties and paid the money, why are you not helping me the way u were so happy to when I bought the damned car. More
by Dlopez619
Employees Worked With
Not any particular employee
December 03, 2017
Pleasant Experience Every Time We have used this dealership for several years for service and find them pleasant, experienced and helpful. This year we bought a new Ford Focus and We have used this dealership for several years for service and find them pleasant, experienced and helpful. This year we bought a new Ford Focus and just recently, a used Chrysler 200 for my grandson, without high pressure and with helpful personnel. More
by Patricia Sisco
Employees Worked With
Lisa Bunch-Myers, Majdi Awad
December 02, 2017
Great experience Laranda was a wonderful person to work with. She found the truck perfect for us! Thank you for all your help Laranda! Highly recommend this dealers Laranda was a wonderful person to work with. She found the truck perfect for us! Thank you for all your help Laranda! Highly recommend this dealership . More
by The Franklins
Employees Worked With
Laranda Vasser
