Lenoir City Ford, Inc.

I would like to thank Chuck and the team at Lenoir City Ford for making my buying experience flow so smoothly Chuck is so down to earth and easy to deal with Ford for making my buying experience flow so smoothly Chuck is so down to earth and easy to deal with More

Newman was awesome. Answered all my questions. I did not feel pressured at all. Entire staff very courteous and professional. Answered all my questions. I did not feel pressured at all. Entire staff very courteous and professional. More

My salesman Newman is top notch. 2nd vehicle I have bought from him and 3rd from Lenior City Ford. I am highly recommending them both. I wouldn't go anywhere else to make an auto pur 2nd vehicle I have bought from him and 3rd from Lenior City Ford. I am highly recommending them both. I wouldn't go anywhere else to make an auto purchase. Newman stayed on top of the transaction from the initial order to the delivery keeping me posted every step of the way. TWO THUMBS UP!!! More

I have had several "Works" oil change and tire rotations here and have generally been pleased, however the last one was not up to past standards. I watch people work on my vehicle when I can and observed here and have generally been pleased, however the last one was not up to past standards. I watch people work on my vehicle when I can and observed some of this work being performed as I have in the past as well. I noted a few things that I was not pleased with. First no torque wrench or even torque stick was used, just a couple "ugga duggas" on the impact. Second tires were rotated straight back and forward on the same side, this is not the rotation pattern called for in either the owners manual or on Michelins site. The under tray was allowed to hang during oil change vs removing 3 or 4 extra screws to take it completely off. Because of this I double checked the wheel bolts with my Torque Wrench (a CDI which is a quality tool) and found that all but one lug nut was under torque and they were very inconsistent. Additionally I found a chip in the wheel paint near a lug hole that is undoubtably from careless placement or holding of the socket when working with the nearby lug. Lenoir City Ford is the only one who has had the wheels off, and I have never put a wrench on them prior so I know they did it. Giving credit where credit is due, they are always polite and accommodating of any request, the car has always gone in and been worked on and returned promptly a the appointed time and the waiting area, shop and dealership in general is clean and in good repair. Additionally the delivery when new was stellar and they went above and beyond on that. I'll go back, however I will be asking for Justin next time and I guess I have to look it over after every visit in the future. More

We found a car we liked online, called to make sure it was still in stock. Matt sent a video walk around telling us how clean and just a slight blemish (scratch). I was so excited, we drove 3 and a half was still in stock. Matt sent a video walk around telling us how clean and just a slight blemish (scratch). I was so excited, we drove 3 and a half hours only to find the windshield weatherstrip completely dry rotted and a huge glue line across the top of it. And the sales lier ( who had been showing this hot little cat several times a day, you better hurry and get here) Had never noticed it until I pointed it out. Don't waste your time here. Nothing but lies and B.S. More

Cecil Ball and Wayne Minor were easy to work with and available when they were needed. available when they were needed. More

Cecil Ball was outstanding to deal with. He made himself available and was very informative. For my first out of state buy and delivery, it could not have gone better. He made himself available and was very informative. For my first out of state buy and delivery, it could not have gone better. More

Best Vehicle Purchase experience I have ever had thanks to Brandon Newman. Ordered my 2022 F450 and he kept me up to date on every step of the build all the way to delivery. He called me the minute the tru to Brandon Newman. Ordered my 2022 F450 and he kept me up to date on every step of the build all the way to delivery. He called me the minute the truck arrived in Lenoir City and hadn't even got off the truck yet. This is 2022 and even with all the chip shortages and factory delays out of everyone's control I got my truck in 90 days much earlier than expected. I have spoken with numerous other people working with other dealerships that have told me they ordered a car/truck over six months ago and still haven't heard anything. I have told all of them they should go see Newman. Great people create great experiences, and therefore create a significant return in business. Thank you, Newman, and everyone at Lenoir City Ford for superior service. More