Lenoir City Ford, Inc.

I’m 17 years old and bought my first truck here. I got a used 2018 f-150 65k miles. It was absolutely perfect! My salesman was very helpful at first but during my test drive me misinformed me of a n I got a used 2018 f-150 65k miles. It was absolutely perfect! My salesman was very helpful at first but during my test drive me misinformed me of a noise the truck was making. I asked him what the noise was and he told me that the sound was the new tires, and that it would go away. He showed me the papers of the truck saying it had an “off the charts score”. Therefore I bought the truck believing there was nothing wrong. The sound didn’t go away after a week of having the truck, and I could clearly tell there was something wrong with it. When I reached out to my salesman about the issue he told me to bring it in and have them look at it. I contacted the service department about the issue and they told me they would fix it for free due to it being missed on the inspection. I waited two weeks for an appointment. When I brought it in on my appointment day, it took 5 days for it to be touched, after being told I would be put on priority. They contacted me on the 5th day saying my rear end needed replacing and that it was going to cost me $5.4k. They changed their mind on fixing it for free. I confronted my salesman about the issue and was left on read without any response still to this day. I didn’t feel like my problem was taken seriously by anyone in the service and sales department. I contacted everyone and anyone I could to get the issue resolved. Thankfully the general manager immediately fixed the problem and apologized. I’m very thankful for the resolve, however extremely disappointed in the sales department. More

Hands down the absolute best experience when buying a car. Pete Clay is one of the most genuine and honest individuals and will do his very best to not only get you in but find you exactly what you’re lo car. Pete Clay is one of the most genuine and honest individuals and will do his very best to not only get you in but find you exactly what you’re looking for! Perfect example of going above and beyond to take care of your customers! If you are looking for a car definitely consider Lenoir city Ford, Pete Clay for all your needs!! You won’t be disappointed!!! More

Best car lot I have ever dealt with ! All the way around the service there is top notch ! All the way around the service there is top notch ! More

Brett is hands down the best salesman we have ever dealt with!!!! Absolutely no pressure, he listened to what i wanted, has an amazing sense of humor. We will absolutely ask for him when we need our next ve with!!!! Absolutely no pressure, he listened to what i wanted, has an amazing sense of humor. We will absolutely ask for him when we need our next vehicle!!!! More

Brittanie was amazing and very helpful. I would highly recommend her. She was very honest and all around great! I would highly recommend her. She was very honest and all around great! More

Brittanie was amazing to work with. She had the vehicle up front when I got there. She was very honest and helped with the whole process. She is super sweet and I highly recommend her! She had the vehicle up front when I got there. She was very honest and helped with the whole process. She is super sweet and I highly recommend her! More

Working with Brittanie was easy. She is knowledgeable, professional and got me into the car I wanted. Thank You Brittanie! She is knowledgeable, professional and got me into the car I wanted. Thank You Brittanie! More

I found the truck I wanted and Cecil Ball made it happen. I was extremely happy with the service I received and the product that I purchased. happen. I was extremely happy with the service I received and the product that I purchased. More

My truck was there up front when I got there. It's the only one I test drove and I knew it was the truck for me. All of the gentlemen that worked with me were professional and down to earth. They It's the only one I test drove and I knew it was the truck for me. All of the gentlemen that worked with me were professional and down to earth. They explained everything to me and helped me decide what I needed. I absolutely Love my truck. I'm very happy with the purchase. I want to say thank you so much!! More

Zach and the entire staff at a Lenoir City Ford are simply amazing. From the time we pulled into the parking lot from the time we left, there was never any pressure to buy anything, which has been my c simply amazing. From the time we pulled into the parking lot from the time we left, there was never any pressure to buy anything, which has been my complaint about other dealerships we have worked with in the past. We never felt like they were being friendly to just make a sale. Zach was personable, professional and kind the entire time and we really enjoyed working with him. We love our new Bronco. More