Lenoir City Ford, Inc.

I currently own a Ford Windstar Van, we are about to replace. Looking for a new car, these two sales consultants, )(they are a team and the later is new to the Dealership and is being mentored by t replace. Looking for a new car, these two sales consultants, )(they are a team and the later is new to the Dealership and is being mentored by the seasoned and experienced sales consultant)( have gone beyond the call in trying to assist my wife and I deciding which Ford model would best suit our needs. They provided the two models, one the Fusion, and the other an Escape for us to trial. What they did is that I was referred by the Service Advisor that I should see Dan. I called him up and he arranged for the car to be ready - take it for the afternoon - to test drive. We didn't do that but was able to ensure ourselves that we had a good test drive. Upon our return, the other car was ready for us to test drive. Yes, I do all my Service at Lenoir City since we arrived 5 years ago. This says a quite a bit about the management of the Dealership and a followup letter from the President jim Allen thanking us for the opportunity to become one in their Owner Family. To sum up the Service had been great and now the Sales Consultants have demonstrated that they do what the potential customer needs to assist in making one of the more larger investments we make. If the terminal is located in an area, it would be ok but I suspect that most people will want to do this survey, like me, from my home or office. More

This was a great team to work with. The team was courteous and the purchase was very quick. I was not pushed or pressured to purchase add-ons. courteous and the purchase was very quick. I was not pushed or pressured to purchase add-ons. More

They treat you like an old friend who has come by to buy a vehicle. Loved the fact that they had a woman sales person on staff! They immediately assessed my needs and couldn't do enough to get me what I wan a vehicle. Loved the fact that they had a woman sales person on staff! They immediately assessed my needs and couldn't do enough to get me what I wanted. Sent me home with the car to be sure it's what I wanted. I will definitely recommend them to friends! More

Matt was a very personable knowledgeable salesperson. He was not pushy and was able to answer all or our questions about the vehicle, service and warranties. was not pushy and was able to answer all or our questions about the vehicle, service and warranties. More

Debra Graham is a true professional in getting the information about the vehicle we wanted. She followed through on getting the right people to the transaction, got the vehicle prepared for delivery, information about the vehicle we wanted. She followed through on getting the right people to the transaction, got the vehicle prepared for delivery, and explained the features of the vehicle. She even programmed the Synch before we left the dealership. More

Blake agreed to meet me late in day due to my schedule. I liked the way he let the car sell itself. He was pleasant and present. The manager was upfront in all dealings and frank which I liked (he also allow liked the way he let the car sell itself. He was pleasant and present. The manager was upfront in all dealings and frank which I liked (he also allowed me to borrow his sweater because it got cold). At no time did I feel I was being patronized or treated differently being a female buyer. Blake and this Ford team went above and beyond with friendliness. I will highly recommend this place. More

i had looked at the web site for lenoir city ford, i received a e-mail back with cars i might be interested in, they had picked a good selection of cars, all had a autocheck attached, showing service re received a e-mail back with cars i might be interested in, they had picked a good selection of cars, all had a autocheck attached, showing service records, ownership {most were one owner vechiles }, none had any accident reports on them , so i had good idea of cars i was going to look at . when at dealership the manager was first to help me , i was there early, from him i was sent to salesperson, very quick to get my information, took me out to check out the cars, everything was handeled well and very pleased , they worked with me to get my finacing done quickly , i purchased a 2005 focus sedan , 5 months and no problems at all with the car , alos was given coupons for several free service vist in first year from purchase .i give them a good rating because i would recommend then to any of my friends as a good place to go to purchase a new or used car More

The customer service was great. The quality of the work and sevice was better tan any I have experienced.Everyone there was kind and friendly to me and my family. The over all experience was a good all ar and sevice was better tan any I have experienced.Everyone there was kind and friendly to me and my family. The over all experience was a good all around. More

We purchased a new 2011 Ford F-150 Raptor and traded in a 2007 FJ Cruiser and 2000 F-150. We were given more than what we expected on both trade-in vehicles and paid exactly what we expected on the "ho 2007 FJ Cruiser and 2000 F-150. We were given more than what we expected on both trade-in vehicles and paid exactly what we expected on the "hottest" truck on the road. Most of the deal was done over the phone so all we had to do was go in and sign the paperwork. When we arrived it was all ready to go: truck, paperwork and all. We were in and out within forty-five minutes. (Long enough for us to pop some fresh popcorn and eat two bags). Go in and see Blake Deal. He will treat you right. He is not the typical pushy car salesman. When you see him tell him The Patten Family sent you. Don't forget to ask about the Free Tires for Life Program. More

Having become frustrated with pushy/indifferent salespeople, I visited LCF after visiting the website. Frank was extremely helpful, let me test drive some vehicles, and answered ALL of the quest salespeople, I visited LCF after visiting the website. Frank was extremely helpful, let me test drive some vehicles, and answered ALL of the questions my son and I had. It was a very comfortable and downright enjoyable experience. Two weeks later, I went back, "borrowed" a car for 2 days, and then returned to purchase the car. All in all, this was the best experience I have ever had, as a woman, in purchasing a car. Both of my sons were also impressed with the quality of service I received and intend to return when they purchase their next cars. Everyone I encountered, from the salespeople to the service personnel, were GREAT! More