Lenoir City Chrysler Dodge Jeep Ram

On Saturday 12/07/2019 I was headed to Athens Tennessee from South Knoxville to look at a 2014 Ford Explorer. My dad spotted a 2015 Ford Explorer at Lenoir City Chrysler Dodge on Facebook Market Place and from South Knoxville to look at a 2014 Ford Explorer. My dad spotted a 2015 Ford Explorer at Lenoir City Chrysler Dodge on Facebook Market Place and we decided to stop there on our way to Athens. Mr. Ken Pruitt with his Superior sales skills sold me on the 2015 at Lenoir City Chrysler Dodge. He took care of my concerns in a professional manner. After I left the dealership I was stranded at a restaraunt in Lenoir City. The car wouldn't start the lights wouldn't come on or any thing. I found the positive battery cable was corroded and broken. The terminal would not tighten up and you could move it with your bare hand. Luckily I am mechanically savy and I fixed it barely enough to get the vehicle home. I feel this should have been found and fixed in the 21 point inspection that is performed at the dealership. When I spoke to Mr. Pruitt on Monday he said that the dealership will not fix the battery terminal. It is a $45 part from Ford plus labor. But I will handle that. Over all I am very pleased with Mr. Pruitt service and I would buy another vehicle from him. I just wouldn't rely on the service inspection . Thank you Mr. Pruitt. T.R. More

Sales person was very helpful, was very well versed in the jeep vehicles. dealership was clean, they stayed open past closing time, not only the salesman, but the finance officer, and general manager. We the jeep vehicles. dealership was clean, they stayed open past closing time, not only the salesman, but the finance officer, and general manager. We will return. More

Always great service! Had maintenance done to my Jeep Compass...oil change, tire rotation etc...fluids changed out, car filters changed...all the normal stuff. Compass...oil change, tire rotation etc...fluids changed out, car filters changed...all the normal stuff. More

Once they have your money they don't care. BUYER(S) BEWARE I have purchased two new vehicles from this dealership within one and one half years which amounts to almost $100,000.00. The probl BUYER(S) BEWARE I have purchased two new vehicles from this dealership within one and one half years which amounts to almost $100,000.00. The problem with the first purchase was my Disabled Veteran Tag which was ripped in half by someone there trying to switch it. So they got another one for me, ok. Now vehicle number two. 2019 Challenger R/T. According to my reliable business sources in the auto business there is paint damage from the factory. White specs on all horizontal surfaces, small hole in door and a paint blemish on the hood and deck lid. I was advised to take the car back to the dealership to have the hole and blemishes repaired which I did. The service departments’ attitude toward 'their' customers is totally unacceptable and disgusting in every way to say the least. After gaining some headway, I was finally (after many voice messages, phone calls, lies and the runaround I was able to meet with the Service Manager, John Brown in person. My car was sent to A Plus auto body Lenoir City for the repair. My car was in their possession for more than a week when it should have taken no more than two days. After getting a call from service I was told my car was finished and I could come get it. This was very late in the afternoon and getting dark when I got there. They had parked my car all the way in the back where there was minimal light, and didn’t offer to walk with me. It was difficult to inspect the work. I drove home that night and parked it in my garage. The following morning I went to look at it and was appalled at what they had done to my car. They had; 1. Used a buffer and burned the paint in some areas, 2. Buffed off all of the ceramic coating that I had professionally applied and 3. Didn’t finish what they were supposed to. The work they did was sloppy and horrendous. I contacted John Brown (again) and so did the Manager from SoCal Ceramic Coatings at which time he agreed to getting photos and an estimate. On the week of the 28th of Oct Lenoir City CJDR asked me to bring the car in to see the damage. At that time they 'Mr. Edwardo Martorell GM and Mr. John Brown Service Mgr.' denied seeing the damage even with the photos and estimate that was sent to them. This is after telling they would take care of us since they 'value' us as customers.Upon asking we met with Eduardo Martorell and John Brown in an office. We were treated very unprofessionally, Eduardo keep taking and wouldn't let me speak and then directed his anger toward my wife and got in her face. I told him that he needed to get out of my Wife's face at which time he demanded we leave the dealership and never return. I am a Disabled Veteran and never, ever been treated with such disgust even in Basic training. BUYER(S) BEWARE! More