Len Stoler Lexus

Since I bought my last three cars factory-direct, I was hoping my experience venturing back into a dealership after 20 years wouldn't be too bad. Not only was it not bad, it was a very pleasant and stress hoping my experience venturing back into a dealership after 20 years wouldn't be too bad. Not only was it not bad, it was a very pleasant and stress-free experience at Len Stoler Lexus. I give most of the credit to our sales associate, Darmon Smalls. I was in contact with 4 area dealers zeroing in on the car and price. Darmon was, by far, the most responsive and professional. The others went radio silent after just a week. Darmon and the Stoler team didn't pressure us and were courteous and respectful. The best part is that we got the car we wanted at an amazing price! Thank you Darmon, Dolair Alali, Jesse Cameron and Phyllis Roosevelt for an amazing experience. More

Marina was awesome. This was a very good car buying experience.The customer service was outstanding. This was a very good car buying experience.The customer service was outstanding. More

The best experience we’ve ever had buying a car. Our family actually bought 3 in 4 months. The salesman Steve Spoisal, the sales manager, Phil Pate, and the financial manager Travis were phenomenal. Our family actually bought 3 in 4 months. The salesman Steve Spoisal, the sales manager, Phil Pate, and the financial manager Travis were phenomenal. They were all knowledgeable, straightforward and still practice the lost art of Customer Service. No xx and sleazy sales tactics. Highly recommend. More

"A Better Way to Buy" Luke was the most patient and understanding person I have met purchasing a pre-certified Lexus RX350. He listened. He honored my criteria and reduced my anxiety of purchasing my understanding person I have met purchasing a pre-certified Lexus RX350. He listened. He honored my criteria and reduced my anxiety of purchasing my vehicle. Management complimented the experience from sales to finance. Everyone was professional with positive energy to make me happy. Ask for Luke! Len Stoler Lexus "A Better Way to Buy" Ms. Cassandra More

If I could give zero stars I would. The financial and business managers, Alan Kassle, Travis Wagman, and John Griffin are DEPLORABLE. I have been waiting for 2 YEARS for my tags and reg The financial and business managers, Alan Kassle, Travis Wagman, and John Griffin are DEPLORABLE. I have been waiting for 2 YEARS for my tags and registration for my leased car. These people have wasted countless hours of my time, LIED to me again and again with zero integrity, and even LIED REPEATEDLY to Lexus Corporate, which I had to engage to help me deal with these awful people. Save yourself the degradation and go somewhere - ANYWHERE - else. First, Alan calls me from his personal number, thanking me for my patience and assuring me that I will be taken care of and the issue will be resolved within 30 days. I am perfectly polite and we even share a few laughs. A few months go by with no update, and Alan does not answer or pick up any of my calls. When I finally get someone on the line at Len Stoler, they tell me it will be resolved in 7 days. Again, months go by with nothing. I finally get ahold of Travis, who tells me my tags have been shipped and will arrive in a few days. I'm calling every day and they either ignore me or hand me off to Alan, who doesn't answer. The day arrives and my tags are nowhere to be seen. Alan is nowhere to be seen or heard from. I call them to ensure my tags weren't somehow lost in the mail. They pass me off to one another, avoid my phone calls, and MONTHS go by unable to get ahold of anyone. Finally, I get Lexus Corporate involved (I should have done this immediately) and they start LYING to my Lexus caseworker, telling them paperwork is on the way, tags are being worked on, and that they will call me. They never call me. I still don't have tags. It's been over 2 years. I am still working with Lexus directly to get paperwork from these clowns so I can get my tags myself. Save yourself from working with these horrible men. More

Brandon helped me find a service employee when the scheduled employee was unavailable. He was on top of things scheduled employee was unavailable. He was on top of things More

Just had service done on my Palisade, and Kelly went above and beyond. Thank you Kelly! above and beyond. Thank you Kelly! More

I have been attempting to negotiate a purchase of a vehicle listed at Len Stoler for approximately 1 week. The sales representative will no longer return calls, stating that the extremely small amount vehicle listed at Len Stoler for approximately 1 week. The sales representative will no longer return calls, stating that the extremely small amount negotiated down (and now listed as the asking price) is the lowest they can go due to Covid. When y’all start wearing masks and appropriately following Covid precautions, I will believe you. The sales manager will not even speak with us. A little over $1,000 does not a negotiation make when your non-mandated fees are closer to $5,000. It’s great that you’re a hall of famer philanthropist with millions to give away, but in this economy, a few thousand can help the average person (I keep my cars for 15+ years). More

I was assisted by Chase and he made me very comfortable. Very nice young man. Very nice young man. More

I do not work for Lexus but when a consumer comes into a Lexus dealership, the consumer should bring the vehicle to the service center where they are greeted by a service professional. Once the service pr Lexus dealership, the consumer should bring the vehicle to the service center where they are greeted by a service professional. Once the service professional greets the consumer, they should begin the service process if possible or inform the consumer of their expected wait time. While they are waiting, the team should focus on assisting other customers in the order in which they arrived.  The consumer should be kept informed throughout the maintenance process. The service professionals should look at the vehicle maintenance history and ask the customer to describe the issue. If the service team member is unable to address the concern a senior professional should be called. When I arrived at the service center, I drove the vehicle into the garage and waited to be greeted. After some time had passed and I still had not been greeted, I pulled my car further into the garage to make room for another vehicle behind me. The team members began to assist the new vehicle’s driver behind me while I continued to wait, much to my chagrin. I decided to bring my concern to the team member who disputed the fact that they saw the new driver. When the team member proved unhelpful, I insisted to speak with the manager who then not only condescendingly sanctioned the behavior of the team members but invalidated my concerns about fair treatment by telling me to leave if I found the situation disagreeable. Eventually I found myself being escorted to a service desk where a different team member asked me to describe the issue. I had already relayed this issue via telephone to this very dealership, so I was confused when he asked me to recount the problem because it should have been on my account notes. It would have been helpful for the manager to inform me that there was a change between who I had spoken with on the phone and who I would be speaking with in person. I did my best to describe the issue, but the service team member was more preoccupied with my tone than the concern he was ultimately unable to address. I was promptly instructed to part ways and vacate the premises. There are a few issues with this entire exchange. Namely in 2022 there is no acceptable reason why a group of professionals should feel comfortable casting out a high value consumer. No person regardless or race, nationality, sex, religion, personal disability, or otherwise should be subjected to a subpar experience and then be dehumanized for requesting the business uphold its brand standard. This experience was a gross bastardization of Lexus’ dedication to “offering exceptional customer experiences. And in doing so, creating loyalty throughout the world…” Given the trends of consumers buying vehicles since the COVID epidemic and the subsequent chip shortage I doubt that it is in any dealership’s best interests to continue to interact with consumers in this manner. More