Leith Volkswagen of Cary

Leith Volkswagen of Cary responded

Thank you, webster603 for your post about Alan Gidney! Alan is all that you said and more. We really appreciate your customer loyalty and recommendations. (Remember any referral from you that buys from our dealership will earn you a $100 referral fee.) Thank you again for your business from all of us at Leith VW of Cary. Don't forget to like us on Facebook!

Leith Volkswagen of Cary responded

Thank you, JuanGasparini for your post about Mike Campbell! You are right, Mike is very easy going and he makes the car buying process fun! Thank you for your business from all of us at Leith VW of Cary. Don't forget to like us on Facebook! Das Auto.

Leith Volkswagen of Cary responded

Thank you,TerryLWilliams for your post about Said Raouz! Said is very patient, friendly, and customer satisfaction oriented. We are happy he was able to arm you with the knowledge to make the right decision and get exactly what you wanted. Thank you for your business from all of us at Leith VW of Cary. Congratulations!

Leith Volkswagen of Cary responded

Thank you, DonnaWalden for your post about Sales Professional, Forrest Newkirk and Finance Manager, Rickie Jones! We are thrilled they gave you an "EXCEPTIONAL experience" while at our dealership. Thank you for your business from all of us at Leith VW of Cary!

Leith Volkswagen of Cary responded

Thank you, aandblake2 for your post about Troy Haynes! We appreciate your business and recommendations! Thank you from all of us at Leith VW of Cary!

Leith Volkswagen of Cary responded

Hello Ms. Yaylacicegi, I appreciate your response and information. I have spoken with our Service Manager, Rusty Carter, and he has responded below. After reading this, should you have more questions, please feel free to contact me at (919) 589-0029, or Mr. Carter at (919) 297-1640. Thank you for your time, and as always we value you as a customer. Warmest regards, Ruth Garratt Brand Loyalty Manager Leith Volkswagen of Cary ********************************************************** Ms. Yaylacicegi, I am terribly sorry that your experience here went so poorly. That is certainly not our intention. We work very hard to try and provide our customers with a positive experience. Unfortunately, sometimes it does not work out as planned. With that said, it looks like some of our processes may have come across in the wrong way to you; so I would like to address them, and provide some insight as to how we do things the way we do. With regard to loaner vehicles, we have a small fleet of cars that are used to provide alternate transportation for those customers whose cars are inoperable for more than one day. We don’t want our customers inconvenienced any more than they have to be, for a break down, and we try to keep them mobile. We offer shuttle service for our customers that need help during the day, it doesn't meet everyone’s schedule, but we try to get our customers where they need to be. As far as your comment, ‘waiting for the staff to check if I was cheating the system’, we check VW’s ELSA system on every car that comes in the door for recalls, campaigns, and warranty extensions. Similarly, we have run into many instances of dealerships claiming the wrong maintenance on cars, making it impossible for us to correctly submit claims to VW, so we check those as well. There is also a time limit for each of these services, so we need to ensure we are within those parameters as well. We are not challenging your integrity or honesty. This is part of the process for submitting claims to VW. When we receive a new customer from another dealership, there are several questions we will ask to either, get to know the customer a bit, or that may have an effect on their warranties or ownership experience. Asking if you bought the car new or used is one of those questions. There is a page on the Volkswagen site that specifically records original owner or current owner. It’s very unfortunate that the new/used question was interpreted the way it was. An accent, a skin color, a style of dress has no bearing on how we treat or how we regard any of our customers. Also, we would not intentionally move anyone without an appointment in front of someone with an appointment. It is possible that it looked that way, but I usually find there is probably more to a particular scenario than there seems to be. Lastly, our follow up call is to determine the outcome of the service repair to make sure there are no other issues with the car and that they were all addressed. Unfortunately, I cannot go back and look at the call sheet for that day to see what was recorded. However, when we make those calls, we cannot affect the VW survey being sent out. Therefore, if you are going to get one, or not, it is decided by the manufacturer before that point. I sincerely hope this helps in understanding why we do some of the things we do. We are not perfect, but we work very hard to provide a competent, capable and pleasant place to have your Volkswagen repaired and maintained. If you should decide to use our facility again, we will welcome you. Thank you for taking the time to read my response, and I wish you well. Rusty Carter Service Manager Leith Volkswagen - Cary

Leith Volkswagen of Cary responded

Thank you, EllenKreutzfeld for your post about Said Raouz! Said is friendly and very helpful to all of his customers. It's great news he assisted you with your VW purchase. We really appreciate your business at Leith VW of Cary!

Leith Volkswagen of Cary responded

Thank you, redbreast for your post about Troy Haynes! Troy is a customer satisfaction professional. His customers' needs are top priority with Troy. We are glad that he impressed you and earned your business to get you into the perfect VW for you. Thank you from all of us at Leith VW of Cary and enjoy your new V Dub!

Leith Volkswagen of Cary responded

Thank you, StaChe for your post about Alan Gidney! Alan is extremely knowledgeable when it comes to the VW brand! We are glad he helped you to make an informed decision with your purchase. Thank you for your business from all of us at Leith VW of Cary!

Leith Volkswagen of Cary responded

Thank you, racheldickson1987 for your post about Said Raouz! Said is all about customer service and helping his customers get the best price for the car that works best for them. Thank you for your business from all of us at Leith VW of Cary!