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Leith Volkswagen of Cary

Cary, NC

4.7
2,163 Reviews
Leith Volkswagen of Cary is the only VW dealership in the Triangle that really gets what a Volkswagen is. It’s not just a car, it’s an experience. Since opening in August of 2003, Leith Volkswagen of Cary has been the largest volume VW dealer in the Carolinas. That’s 10 years running and we’re only getting warmed up. With our friendly, laid back atmosphere, state of the art facilities, and knowledgeable VW Certified sales staff it’s easy to see why everybody is buying their cars from Leith Volkswagen of Cary. Finding a car isn’t a problem at Leith Volkswagen of Cary. We have the largest selection of new and certified pre-owned Volkswagens, as well as, over 2500 quality pre-owned vehicles available in the Leith network. Come see for yourself what all the buzz is about and experience car buying like you never have, only at Leith Volkswagen of Cary.
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2300 Auto Park Blvd

Cary, NC

27511

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Showing 2,163 reviews

May 11, 2015

Techs over compensate for their lack of knowledge I need a TCM for my Jetta. Have had it in your shop 4 times and even asked for the TCM to be replaced on the first visit. Your guys do not want to do More

by MissV
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt Anderson & Mechanic?
May 27, 2015 -

Leith Volkswagen of Cary responded

Dear Ms. Valencia, I really am very sorry to read these comments. I can understand the frustration in trying to get your car repaired, and yes, we are the professionals. Every once in a while a car comes along that is particularly difficult to repair. When your car first came in, it had a torque signal fault and air flow meter (lean condition) faults. We are aware that part of this is a torque signal fault being recorded in the TCM. We have spoken to VW technical assistance specifically about that. They have assured us that the torque signal is a result of engine performance and not the cause of your issue. It is an input to the transmission, not information from the transmission. They have specifically told us not to replace the TCM as that would be a waste of your money. We have seen some TCM failures, but they have a different set of faults and very poor shift quality. I know you have had to spend quite a bit on this car since you bought it a few months ago, but we also have over 9 hours of time invested in it that we have not billed you for. We have done this to make sure that you are getting the best product we can give you. We have had VW engineers involved in the diagnoses as well a technician working on your vehicle that has over 10 years of experience. We do not have an inexperienced person working on your car. We are not "guessing". We have reasons for each step we have performed. Admittedly, we haven't gotten you repaired yet, but we have made progress in getting the data to improve. For example, before we replaced your AFM, the grams-per-second were way off. After replacing it, they were perfect. So there is more happening than just a light being on. As for the accusations of "ego, not checking the TCM, giving you a run around because you are female, we don't want to fix your car, compensating for a lack of knowledge, and best guesses", none of these are true. We would not give you the run-around AND provide you with a car to drive as we have done. We would not spend more un-billed time on your car than paid time if we were not trying to give you the best product we could. If we had replaced the TCM, you would have spent a tremendous amount of additional money, and be right here in the same place. Sincerely, Rusty Carter Service Manager Leith Volkswagen of Cary (919) 297-1640

May 11, 2015

Car for my son My son was looking for a car and we came across Leith VW at the auto mall in Cary. Very Very cool place with a 60's vibe. Our sales person Was Jason a More

by joevito
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Walker, Said Raouz
May 10, 2015

Excellent experience today purchasing a Passat TDI SE. Thank you so much to Troy Haynes! He was amazing and provided a top notch experience!!! I will continue to visit th More

by Tigerrvt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Said Raouz, Troy Haynes
May 10, 2015

My best car buying experience. Ever. One week ago I had no idea Leith VW of Cary even existed. Nor did i know Troy Haynes. Troy sold my daughter a Jetta and her experience was so smooth, More

by illini1313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Haynes, Rickie Jones
May 03, 2015

Bought a new Passat SE Allison Vincent was great to work with as we purchased our new vehicle. She thoroughly described the vehicle's features and warranties. Said was won More

by speechy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Said Raouz, Allison Vincent
May 03, 2015

Great Service I bought a new Volkswagen Passat at Leith Volkswagen in Cary. Abdul helped me find the perfect car and helped Eric and Rickie to make sure the finance More

by NC_Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rickie Jones, Abdul Yasin
May 01, 2015

Amazeballs customer service from the team here! Worked with Alan Gidney here. This guy was stupidly amazing and incredibly polite. He and Ricky worked with me to make sure I understood all the fea More

by remixthis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The entire service department!, Alan Gidney, Rickie Jones
April 30, 2015

Courteous, professional and helpful I came to Leith Volkswagen after perusing VW.com and finding that the car I was interested in was on the lot. Jason approached us when we arrived and More

by CountPaper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Walker, Said Raouz
April 30, 2015

Fantastic Car Buying Experience!!!!!! My experience at Leith VW in Cary was FANTASTIC!!! The minute I walked in the store, they treated me like they wanted my business. My salesman (Alan) More

by cnos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack McCausland, Alan Gidney, Rickie Jones
April 30, 2015

Great car buying experience! I had a great car buying experience at Leith VW of Cary! Everyone throughout the car buying experience was knowledgable and professional, especially More

by jessicadill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan Gidney
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