Leith Honda - Service Center

Charged for repairs that were not done I've been coming here to service all our cars for years and brought in my car to replace a tire and take care of rattling noises last week. The rep, N I've been coming here to service all our cars for years and brought in my car to replace a tire and take care of rattling noises last week. The rep, Nick Barone, quoted me for work that would take care of the noises. I agreed, they did something?!, I paid just under $1600 for all work, noises didn't go away. Nick called me and left a VM to bring car back in and they'll take care of it as the repairs I paid for should have taken care of the noises, I bring car back in this morning and the shop manager, David Rolow, wants to charge me for other repairs that are causing the noises claiming he will only charge me for parts, not labor. Nick is standing with David and I and agreeing with me and I reiterate that when I spoke with Nick on the phone before agreeing to the repairs, he assured me that the repairs he was recommending would take care of all the noises. David doesn't care and walks off when I tell him I don't want to pay anything extra on top of what they've already charged me for what should have been a complete repair. What a rip off. Losing all my business, family and friends and disputing my CC charges for not receiving services I paid for. More

Bad support thru chat Frankly, I am not sure whether I should rate the dealership's Customer Support or their chat service provider, maybe the latter. I contacted the deal Frankly, I am not sure whether I should rate the dealership's Customer Support or their chat service provider, maybe the latter. I contacted the dealership via chat to get a simple quote for a simple job - replacing front brake pads on my 2012 Honda Civic. I was told they do not have the pricing available (really, for such a standard procedure???), but someone will contact me with the price. I gave my phone number and asked send me a text with the quote. They wanted more details like email address, last name, etc. Obviously, to get me on the mailing list and push me some offers. I said "no, just quote me the service, please". Sure Sir, no problem. That was one week ago. No one texted me. I get it, they hire a call center to handle this kind of inquiries, but aren't they supposed to review the quality of their work? Or do they hire chat agents only to generate potential leads? If the latter, this kind of support actually makes me less likely to contact this dealership again in a future. Unfortunately, the story repeated itself exactly when I tried to contact another dealership's Service department via chat (will post identical review there as well). Guess, they use the same service, where agents either don't give a xxxx or were not properly trained. Which is sad. Guess, I will use the dealership that advertises its prices online. More

Excellent Customer Service Duane is amazing to work with. He is extremely conscientious, and makes me feel comfortable and confident every time I come in for service. In short, Duane is amazing to work with. He is extremely conscientious, and makes me feel comfortable and confident every time I come in for service. In short, Duane is the reason I keep coming back. He is one of those rare few that you can completely trust to do right by the customer. Thank you Duane! More

Safety Recall Campaign After recall work was completed, the SEL/RESET button no longer was functioning. Was told by service advisor that problem was not caused by Leith and After recall work was completed, the SEL/RESET button no longer was functioning. Was told by service advisor that problem was not caused by Leith and that the only remedy would be to replace the entire dash board system ( at my expense ). He did not offer to do any further investigation, which might have included a loose wire connection after the initial service or possible blown fuse, nothing at all! After placing several calls to the service manager's listed numbers on Leith's website and receiving no call backs have contacted Honda North America, maybe they will respond. More

Wonderful Anyone i mean anyone who is looking for a new or used car... please call this young lady Alison Melissa Davis. She made this the first car buy experie Anyone i mean anyone who is looking for a new or used car... please call this young lady Alison Melissa Davis. She made this the first car buy experience that i felt very comfortable! She is very knowledgeable and there is no pressure. It makes a difference when you come from a customer service background. She takes car buy to the next level! More

Horrible Service Department Took my CRV to have "check engine light" analyzed. They told me they fixed it. Got in car to leave (after paying $589) and "check engine light" was Took my CRV to have "check engine light" analyzed. They told me they fixed it. Got in car to leave (after paying $589) and "check engine light" was still on. Said "oh, wait a minute and we'll reset it." Then called us into service bay area and said "this is wrong and this is wrong and this is wrong." Never told us before we paid our bill and started to leave with the light still on! Totally dishonest dealer. Made a complaint to the general manager, and no one has contacted us. The service tech would not make eye contact. DO NOT go to Leith Honda! More