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78 Reviews of Leith Honda - Service Center
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September 01, 2019
Just No Bought a new 2019 Odyssey from Leith six months ago. Before the first service interval, the vehicle has had a major electrical failure that has left Bought a new 2019 Odyssey from Leith six months ago. Before the first service interval, the vehicle has had a major electrical failure that has left it almost inoperable. Over the last week, the electric ignition has failed to start the vehicle several times and left my wife and kids stranded, with the kicker being the electric locks failing to work,leaving a baby stuck in the car. All this being said, the earliest service appointment I could get was a week out. At this point the vehicle is unsafe at best, so I decided to take it to Leith Honda in hopes of getting worked in sooner and getting a loaner vehicle. Being a brand new vehicle, I assumed it was the least that could be done. Long story short, Leith Honda refused to help in any way, both service and sales departments. I was told the best I could do was bring it back in another four days and a determination could be made on a rental vehicle then. So my family is left with an inoperable vehicle on labor day weekend, with Leith refusing to help in any way. Save yourself a lot of trouble and shop elsewhere. This is without a doubt my last Honda and the last time I ever buy at any Leith dealership. As soon as this xxx is fixed, I'll be trading it in for a reliable vehicle at a dealership that values its customers. More
by Last Honda
Employees Worked With
August 03, 2019
Service Department is Mediocre at Best I took my car in for service and when the keys to my car were returned to me they were broken into two pieces. I immediately asked for the key to eith I took my car in for service and when the keys to my car were returned to me they were broken into two pieces. I immediately asked for the key to either be fixed or replaced. I was told that it couldn’t be fixed and that there was no one available to replace it. This was Thursday. I was told to come back Monday, while you were still going to be open on Friday and Saturday. My husband returned with the key on Tuesday and he was then adviced that the car needed to be there as well. That was the first time we were told that. I just came back to get the new key on Saturday, to be told that I have to wait at least an hour to have re-keyed. The level of customer service that I’ve experienced is mediocre at best. I was not at fault and was treated as such. This incident has definitely tainted our willingness to conduct business with Leith Honda of Raleigh. More
by Nmartin123
Employees Worked With
Nina
June 27, 2019
Best Service EVER! Marvin Camper is the best car salesman in the world! He actually took his time to give me exactly what I wanted! With him I didn’t feel rushed or scam Marvin Camper is the best car salesman in the world! He actually took his time to give me exactly what I wanted! With him I didn’t feel rushed or scammed. He’s amazing at what he does and gave me the best gift any girl could ask for! I LOVE MY 2019 Honda Civic sport! Love u Marvin and DP! More
by Gina Dixon
June 26, 2019
Great time The atmosphere was really friendly and welcoming. I left the dealership a lot happier than when I entered, thanks to the really nice customer service. The atmosphere was really friendly and welcoming. I left the dealership a lot happier than when I entered, thanks to the really nice customer service... and the new car. More
by Justinova
Employees Worked With
BO RIVERA
April 25, 2019
They don’t stand by their warranty DO NOT buy a car here. Their service department is AWFUL. They do not follow there warranties that they offer. They sold me a car with a bad alternato DO NOT buy a car here. Their service department is AWFUL. They do not follow there warranties that they offer. They sold me a car with a bad alternator that has killed 2 batteries in 3 years and they are refusing to cover the battery that the alternator killed. They will cover the alternator but not the battery that died because of a bad alternator. I have been telling them of this problem for over a year and they said nothing they can do and never checked anything and finally when I got it to happen on video they said they can’t cover it because it’s after the warranty is up and they won’t cover the 2nd battery that died because of the bad alternator because the 1st battery was covered under warranty so the 2nd battery has no warranty. Bull crap. Will NEVER do business with Leith Honda AGAIN and will not recommend them to anyone. They replaced my first battery that was covered under warranty but won’t cover the second one because the bad alternator they put in my car killed it. More
by Lrosenberg123
Employees Worked With
Service manager
January 07, 2019
Charged for repairs that were not done I've been coming here to service all our cars for years and brought in my car to replace a tire and take care of rattling noises last week. The rep, N I've been coming here to service all our cars for years and brought in my car to replace a tire and take care of rattling noises last week. The rep, Nick Barone, quoted me for work that would take care of the noises. I agreed, they did something?!, I paid just under $1600 for all work, noises didn't go away. Nick called me and left a VM to bring car back in and they'll take care of it as the repairs I paid for should have taken care of the noises, I bring car back in this morning and the shop manager, David Rolow, wants to charge me for other repairs that are causing the noises claiming he will only charge me for parts, not labor. Nick is standing with David and I and agreeing with me and I reiterate that when I spoke with Nick on the phone before agreeing to the repairs, he assured me that the repairs he was recommending would take care of all the noises. David doesn't care and walks off when I tell him I don't want to pay anything extra on top of what they've already charged me for what should have been a complete repair. What a rip off. Losing all my business, family and friends and disputing my CC charges for not receiving services I paid for. More
by eddie27616
Employees Worked With
Nick Barone, David Rolow
December 08, 2017
Bad support thru chat Frankly, I am not sure whether I should rate the dealership's Customer Support or their chat service provider, maybe the latter. I contacted the deal Frankly, I am not sure whether I should rate the dealership's Customer Support or their chat service provider, maybe the latter. I contacted the dealership via chat to get a simple quote for a simple job - replacing front brake pads on my 2012 Honda Civic. I was told they do not have the pricing available (really, for such a standard procedure???), but someone will contact me with the price. I gave my phone number and asked send me a text with the quote. They wanted more details like email address, last name, etc. Obviously, to get me on the mailing list and push me some offers. I said "no, just quote me the service, please". Sure Sir, no problem. That was one week ago. No one texted me. I get it, they hire a call center to handle this kind of inquiries, but aren't they supposed to review the quality of their work? Or do they hire chat agents only to generate potential leads? If the latter, this kind of support actually makes me less likely to contact this dealership again in a future. Unfortunately, the story repeated itself exactly when I tried to contact another dealership's Service department via chat (will post identical review there as well). Guess, they use the same service, where agents either don't give a xxxx or were not properly trained. Which is sad. Guess, I will use the dealership that advertises its prices online. More
by mishafe
Employees Worked With
chat support
March 27, 2017
Excellent Customer Service Duane is amazing to work with. He is extremely conscientious, and makes me feel comfortable and confident every time I come in for service. In short, Duane is amazing to work with. He is extremely conscientious, and makes me feel comfortable and confident every time I come in for service. In short, Duane is the reason I keep coming back. He is one of those rare few that you can completely trust to do right by the customer. Thank you Duane! More
by LauraC
Employees Worked With
Duane Gildersleeve
August 17, 2016
Safety Recall Campaign After recall work was completed, the SEL/RESET button no longer was functioning. Was told by service advisor that problem was not caused by Leith and After recall work was completed, the SEL/RESET button no longer was functioning. Was told by service advisor that problem was not caused by Leith and that the only remedy would be to replace the entire dash board system ( at my expense ). He did not offer to do any further investigation, which might have included a loose wire connection after the initial service or possible blown fuse, nothing at all! After placing several calls to the service manager's listed numbers on Leith's website and receiving no call backs have contacted Honda North America, maybe they will respond. More
by 19rock53
Employees Worked With
Damon Crumley
October 10, 2015
Wonderful Anyone i mean anyone who is looking for a new or used car... please call this young lady Alison Melissa Davis. She made this the first car buy experie Anyone i mean anyone who is looking for a new or used car... please call this young lady Alison Melissa Davis. She made this the first car buy experience that i felt very comfortable! She is very knowledgeable and there is no pressure. It makes a difference when you come from a customer service background. She takes car buy to the next level! More
by Scbsfamily
