Leith Honda - Service Center

Alison is an amazing saleswoman! She pays attention to detail, very patient and understanding, and always courteous. You can tell that’s it’s not just about the sale but also the happiness of the customer detail, very patient and understanding, and always courteous. You can tell that’s it’s not just about the sale but also the happiness of the customers! More

Sam was wonderful to work with! He was really friendly & patient as I took time to choose between different trim levels and color. He did not make me feel rushed, moreover, he was able to answer and provide patient as I took time to choose between different trim levels and color. He did not make me feel rushed, moreover, he was able to answer and provide all the information I needed to make the right decision as it is my first car. Everyone at the dealership was following COVID protocols and were really friendly. Had a memorable experience with Sam & Leith Honda! Thank you! More

Went to get my oil changed and tires rotated, waited about an hour and twenty minutes to get it done. Once I left the lot I heard the “wubwubwub” noise coming from my car. I drive the 9 minutes away to about an hour and twenty minutes to get it done. Once I left the lot I heard the “wubwubwub” noise coming from my car. I drive the 9 minutes away to my house and get out to find a screw lodged into my rear left tire. I immediately call service and speak to the rep who helped me. She told me to come back in and that they will take a look at it. I come back in and she gets a service tech to check it out. He says it is too close to the sidewall to patch it and I need a new tire. After he says that the service rep (who was great) says that after speaking to the service manager about my situation... I kind of stop her and say “wait are y’all trying to say this is my fault” she defers to her service manager so I just ask to speak to him. I go and speak to the service manager (Aaron Muller) and he says it is more likely I picked it up on the road than in their shop as they don’t leave nails around (it was a screw). I have the tire and rim warranty so I really don’t care and I let them know but the principal of the matter is they are trying to get away from something that is their fault. I even went as far as to just say I just want some admission that it is more likely that they did it and he says “so you want me to lie?”. I tell him he’s already lying and he ends the discussion there. Again all I even wanted was to have some decent customer service and have them admit to it being more likely. The rep I spoke to was very nice and so was the sales process but the service manager has soured me to the place. More

Horrible job. Unbelievable how they can hired a staff like supervisor and manager without professional and responsibility for their fault . I give them all the responsibility for my car when I drop my ca like supervisor and manager without professional and responsibility for their fault . I give them all the responsibility for my car when I drop my car off then after 5 hours I came to pick my car up which all dented and scratched but they said that is not their responsibility for when I asked them to check back with the security camera to see what was happed and they ignore it to me like I am just an Asian guys don’t know much English and they can treating me. I should call the police to do the report then. I will file a claim . This is my first time their and ever. Very awful and horrible place for unprofessional just like low class acting! More

Oil change to new car! Tim had a great sales tactic that caught my attention while getting an oil change. He delivered what he promised! :) Eddie was very helpful and didn Tim had a great sales tactic that caught my attention while getting an oil change. He delivered what he promised! :) Eddie was very helpful and didn't pressure at all. I felt everyone was doing their part to keep things cleaned due to COVID. More

I have never personally had the pleasure of buying a vehicle from Alison, however I have interacted with her when she worked in the service department and I utilize her knowledge when I have questions a vehicle from Alison, however I have interacted with her when she worked in the service department and I utilize her knowledge when I have questions about my current 2017 Honda CRV! The plan is to use Alison for my next car purchase! If you are in the market for a new car I promise you Alison is your girl and you will NOT regret it! Thank you for always being willing to answer any questions I have, Alison! More

Service for my 2015 Honda I was upset and saddened by my experience at Leith Honda in Raleigh today. I had a leak in the front of my car and water was gathering. I arrived an I was upset and saddened by my experience at Leith Honda in Raleigh today. I had a leak in the front of my car and water was gathering. I arrived and after a little over an hour they still did not have an answer and said that they needed to charge me $277 (which would go to the cost of repair) since they needed more time to figure out the problem. I proceeded to call my Uncle (mechanic) who asked me about five questions and then proceeded to tell me two possible areas the leak was coming from. I immediately called my father who was able to talk to the "advisor" that I was working with. Afterwards the Honda Dealership Service Department confirmed what my uncle told me over the phone in 5 minutes. I also found out the dealership cannot fix the problem. So, to sum things up my uncle told me in 5 minutes what the dealership tried to charge me $277 after a little over two hours. I was given a "break" and only charged $164.13. This is poor business. No one asked me questions or asked about the history of my vehicle. During the times of COVID, violent times, and being a small business owner myself this is poor taste. People are struggling and times are very real, why was I treated this way? I don't know, but will not return. I enjoy Honda cars and am saddened that this dealership feels it is acceptable to treat paying customers in this manner. We need people who care and emphasize quality of service. More

Marvin is the BEST! I have bought multiple cars from him. Yesterday, I went in to Honda hoping that Marvin still worked there because I hadn’t been there in a few years. It was my lucky day because he was th Yesterday, I went in to Honda hoping that Marvin still worked there because I hadn’t been there in a few years. It was my lucky day because he was there!! I ended up buying my 2nd Honda with him. He is wonderful, kind, honest, and patient. He is clearly experienced and knows what he is doing. He really made my car buying experience (for the second time) a great and easy one! Thanks, Marvin!! More

Service at its best! Monique Harris was our service advisor. She was so helpful in getting our Civic repaired in such a timely manner! Could not have asked for a better ex Monique Harris was our service advisor. She was so helpful in getting our Civic repaired in such a timely manner! Could not have asked for a better experience! Thanks, Monique! More