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Leith Honda - Service Center

Raleigh, NC

3.7
81 Reviews

81 Reviews of Leith Honda - Service Center

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July 29, 2023

I cannot speak to the sales area, but if you are thinking of getting your car serviced, I strongly encourage you to look elsewhere. Their website (by design) does not offer the ability to select that you'd " More

by carlsoje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hayden and Justin - both were condescending and unhelpful
April 03, 2023

Sam Santiago at Leith was very courteous and professional. The process was so very simple, we received a good price for our vehicle, and would highly recommend them to anyone looking to buy or s More

by JFG
Recommend Dealer
Yes
Employees Worked With
Sam Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick ?, Ed ?
Apr 03, 2023 -

Leith Honda responded

Thank you for the review! We are so glad to hear that Sam delivered such a successful service experience. Drive safely, and we hope to see you back again at Leith Honda!

March 19, 2023

After 16 years and 9 brand new vehicles purchased from Leith dealerships, 2 Accords, one 2017 Ridgeline and a 2016 Pilot from this location alone,I stopped going to their service department today, most di More

by samt03153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Geoff and Aaron(not Aaron Muller)
October 31, 2022

Nightmare repair service! On 9/30/22 I took my vehicle in to have a safety recall airbag repair performed. The technician gouged my dashboard in several places during the re More

by RobRoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Dellinger
Oct 31, 2022 -

Leith Honda responded

I want to first sincerely apologize for any damages that occurred to your vehicle while it was being serviced. Second, I am very sorry for our lack of communication. This is not the seamless experience we strive to offer, and your frustrations are understandable. I want to ensure we make this right for you. I will look for your information now, but in the event, I cannot find it, please call me directly. Thank you, Chuck Prier - Service Manager - 919-322-1000

September 27, 2022

I took my car for warranty recall for changing the shaft. They fixed it on the next day. When I drove the car to home I felt the steering wheels are bit tight when compared earlier and heard a noise continu More

by Manikandan Raju
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Muller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Manikandan Raju responded

I took my car for warranty recall for changing the shaft. They fixed it on the next day. When I drove the car to home I felt the steering wheels are bit tight when compared earlier and heard a noise continuously while driving. So I took the car back to them and they said the noise is not coming from shaft. I took the mechanic for test drive saying are you saying this noise is not coming because of changing the shaft. If they want to diagnose the problem, then I need to pay 260$. I took the car to local mechanic.He found the problem with in 2 minutes. that they didn't tighten the bolt which is Infront of the shaft and documented the video of that. Now they saying that this would not happened because of changing shaft. Without moving this they could not changed it or when I took for second time they would have inspected the bolt which is near to the shaft. I am going to share the videos documented to the next level of Honda company.

May 22, 2022

Alison is great! When working with her she is very responsive and detailed in her responses. She is always will to answer auto questions— even after the purchase, whi More

by daniellenholloway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alison Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022 -

Leith Honda responded

Thank you for sharing your great review of Alison and the team! We appreciate your business and we hope to welcome you back to Leith Honda in the future. Have a wonderful day!

May 12, 2022

BUYER BEWARE! ! Leith Honda serviced my car and let me know about a fuel pump recall my car had. I take it in the next week for them to replace the fuel pump and ge More

by Brettgriff212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Morrell
May 12, 2022 -

Brettgriff212 responded

Shoutout to Geoff Pratt for taking care of me with a loaner when nobody else would.

May 13, 2022 -

Leith Honda responded

We always strive to do what's best for our customers, so I'm disappointed that your recent experience didn't meet our usual expectations. I'm sorry to hear about the issues you're still having with your vehicle and that a loaner wasn't available. I know how frustrating it can be to encounter unexpected costs. Would you mind giving me a call at 919-322-1000 so I can address your concerns directly and see if there is anything I can do to help? Thank you, Chuck Prier - Service Manager

January 15, 2022

Dropped my car off January 3rd to be looked at. Got a call back the following morning saying they needed to order a part. Fine, but I needed to prepay almost $200. In addition, I was told I would get a c More

by Mikayla Zucker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aaron Muller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2022 -

Leith Honda responded

Recommend taking your concerns to the Service Manager. Also not sure why you gave 10 Sales Associate/Managers a one star review when you didn't deal with any of them.

Jan 17, 2022 -

Mikayla Zucker responded

I was told the service manager and the individual I spoke to was Aaron Muller. I updated my review just to reflect the person I spoke to, Aaron. Doesn’t change the one star rating though.

May 26, 2021

I’m on my 3rd Honda Accord and I’ve always been treated very well by everyone here from the parts, service, and sales departments. More

by ironmikedavis@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jacky Hwang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alison Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Leith Honda responded

We appreciate the all-around amazing review! Thank you for being a loyal customer here at Leith Honda, and safe travels in your Honda Accord!

May 18, 2021

Very personable and knowledgeable. Didn’t go in thinking I would leave with a new Honda (service appointment), but I did and I love it. More

by beverlybarham
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Dominisac
May 18, 2021 -

Leith Honda responded

Beverly, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Leith Honda, and we will certainly let our team know that you appreciate their help. We are proud that we earned your business, and we hope that you continue to enjoy your new ride!

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