Leith Ford

AVOID THIS DEALERSHIP! !! I will surely take part of the blame for not doing my due diligence before buying a 2025 Ford F-350 Super Duty pickup truck. I assumed that such !! I will surely take part of the blame for not doing my due diligence before buying a 2025 Ford F-350 Super Duty pickup truck. I assumed that such an big and expensive peice of ... equipment would be capable of towing the kind of weight and trailer I need to tow. The mechanical ability is there. The tow hitch receiver is plenty strong enough. The truck is beefy enough. The electrical connections are there. The dealer even added an optional package to make towing a big RV trailer safer. Except for one tiny omission -- an option from the factory. A trailer brake controller. This is a pickup we're talking about, not a chassis cab. But I didn't check before turning over the money and signing the paperwork. Now I own a 7000 lb paperweight. But wait! There's more! When I had questions about those dealer installed options (actually customer installed, but why split hairs), thinking that they wouldn't work with the truck (I was wrong, but they didn't know I was wrong either--I only found out after I dove into the installation literature)--the General Sales Manager decided it was a good idea to argue with me. Even when I said we should wait and ask the master tech. The funny thing is that I actually got insulted when he suggested we rescind and unwind the deal. Ironically, that was the nicest and smartest thing he said, and I will forever regret not taking him up on it. Now, it isn't easy to admit I'm a fool. Maybe I expect too much, but it would have been nice if, after telling them I was going to pull a bobcat loader with the truck, someone would have mentioned that, despite any assumption to the contrary, trying to do such a thing with THAT truck could be deadly -- and illegal. Don't get me wrong, not all is lost. In fact, it's probably the best thing because the glitch with the software on the truck itself can disconnect the trailer brake controller installed at the factory from the truck's defective computer. Just like it was never installed in the first place. I suppose this issue will make the news in the not-too-distant future. Lawsuits aplenty. So the good here is that I can get a trailer brake controller that actually works and won't kill anyone. In closing, I shall never again do any business with Leith, I will never take the truck to Leith for warranty work, and I will at every opportunity warn others to stay as far away from Leith as humanly possible. More

A++ experience! John Winston is an exceptional sales person. Extremely knowledgeable and great customer service. I would highly recommend! John Winston is an exceptional sales person. Extremely knowledgeable and great customer service. I would highly recommend! More

Avoid this dealership until it's under new management. They failed to make a sale due to poor management. My wife, toddler, and I drove up from Fort Liberty (Bragg), NC (just over an hour) to test drive a They failed to make a sale due to poor management. My wife, toddler, and I drove up from Fort Liberty (Bragg), NC (just over an hour) to test drive and purchase a new Ford Bronco; we even went the extra step to secure an appointment with a salesperson and a specific Bronco. The dealership knew we were intent on a purchase, however, their eagerness kept them from simple business practices, such as verifying VINs, prepping the vehicle, and ensuring it was clear for sale. We had test drove the Bronco and spent well over an hour at the dealership before they informed us that the vehicle was unavailable for purchase, as it had an open recall on the hard top. We offered to purchase the Bronco without the hardtop, but they denied that offer. I probably would've paid MSRP, as that SUV had everything I wanted, package-wise. More

Shout out to Bob Lee and all my favorite peoples back in the back at the service department. This is a amazing place to purchase a vehicle from and to have it serviced.... 5 Stars all around! the back at the service department. This is a amazing place to purchase a vehicle from and to have it serviced.... 5 Stars all around! More

This was a great purchase made even better buy the salesperson, Bob Lee. I received personal attention throughout my buying process and also got exactly what I asked for, Thank you Bob, great to have salesperson, Bob Lee. I received personal attention throughout my buying process and also got exactly what I asked for, Thank you Bob, great to have worked with you. More

Amazing sales experience with Bob Lee! Made the buying experience so easy and was very sociable and knowledgeable about the vehicle! Made the buying experience so easy and was very sociable and knowledgeable about the vehicle! More

Very helpful and dedicated to his customers, thank you Bob Lee for my new Ram truck Bob Lee for my new Ram truck More

Leith Ford had a new vehicle at a good price, claimed it was sitting on the lot for a long time (over 200 days) so they were offering a discount. I am an out of state buyer and I agreed to purchase vehicle was sitting on the lot for a long time (over 200 days) so they were offering a discount. I am an out of state buyer and I agreed to purchase vehicle at their discounted price. We finalized the price on a Wed and I gave ALL my personal info, ran a credit check, gave my license, insurance, address, all details and was waiting on paperwork to be fedexed to me. I kept texting the sales person and finance person asking them to call me so I could give my credit card and for them to email me the paperwork. I was supposed to docusign paperwork and get a hard copy fedexed to me. They never sent me the email. They never took my credit card info. Thursday, the next day, I didn't get my paperwork and called my sales person. My sales person told me he was off that day, which was a surprise to me, he never told me he was off. Friday, the very next day, I called again and they claimed the vehicle sold. I asked how they could do that when I am texting them asking them to send me the contract to sign. He claimed I was not committed, I told him why would i give all my personal info if i was not committed. I also have texts asking repeatedly to send me the paperwork to sign. I am very upset. They took all my credit info, license info, insurance info. When they told me they sold the car, I asked why they did this to me. They said I was not 100% committed. I asked what else could I do? I gave them all my info and was waiting on them. Out of state buyers be very careful to give this dealership your information. From my experience, they will take your info and not follow through. More

I brought my truck in for the standard ford works plus a few more tasks I asked them to do. I was told that they would give me a call to update me once they know a time line. They had my truck for 6hrs befo few more tasks I asked them to do. I was told that they would give me a call to update me once they know a time line. They had my truck for 6hrs before I called for a timeline check myself. I was told they still had no idea what needed to be done (I left a list with them in the morning). When they finally called me to tell me my truck was complete, I came to pick up my truck and was informed that the only thing they completed was the basic ford works and not everything else I requested. They didn’t fill out the inspection checklist so they had to pull my truck back in and inspect it again that took 20 more minutes. They also did not top off all my fluids, did not flash my computer system like I requested, did not fix my USB ports like I requested, and also did not fix my onboard compass like I requested. Service did not communicate with me at all throughout the day. They had my truck for an entire day and accomplished the bare minimum. Coming from someone who has worked at a ford dealership and has a father who has ran/managed multiple dealerships, I know what the level of service should be. This was a very poor experience. I still need everything else I requested to be fixed. I went to Leith because I just moved to Knightdale and I am looking for a new home dealership for service and possible future purchases. - Harley Davidson More

Great buying expecience at leigth Mr. Scott Trew is so friendly and profesional and was so helpfull that he made the hole experience a breeze. I was in an out in less than 3 hours. Mr. Scott Trew is so friendly and profesional and was so helpfull that he made the hole experience a breeze. I was in an out in less than 3 hours. More