Leif Johnson Ford Inc. - Service Center

STILL BROKE AFTER SEVERAL VISITS I TOOK MY 2001 LINCOLN NAVIGATOR TO THIS SERVICE CENTER FOR REPAIR ON THE AIR RIDE SUSPENSION. AFTER THREE VISITS IN LESS THAN A YEAR, AND THOUSANDS I TOOK MY 2001 LINCOLN NAVIGATOR TO THIS SERVICE CENTER FOR REPAIR ON THE AIR RIDE SUSPENSION. AFTER THREE VISITS IN LESS THAN A YEAR, AND THOUSANDS OF DOLLARS, IT FAILED AGAIN. BY THAT TIME THE MILAGE WAS OVER THE WARRANTY FOR THE PARTS THAT HAD BEEN REPLACED. EVEN THOUGH WE MADE IT CLEAR THAT THE PROBLEM STILL EXISTED WHILE UNDER WARRANTY, THEY WERE UNABLE TO FIX IT. THE MANAGER OF THE DEPARTMENT SIMPLY SAID THAT THE PARTS WERE OUT OF WARRANTY. THEY HAVE ALSO BEEN UNABLE TO STOP THE CHECK ENGINE LIGHT FROM COMING ON. EVERY TIME WE TOOK THE VEHICLE IN THEY KEPT IT 5-10 DAYS AND ONLY AFTER KEEPING IT FOR AN EXTENDED TIME ON ONE OCCASION THEY OFFERED A LOANER CAR. THE PEOPLE IN THE NEW CAR DEPARTMENT ARE VERY NICE AND FRIENDLY, BUT THE SERVICE AFTER THE SALE HAS CONVINCED ME TO TAKE MY BUSINESS ELSEWHERE. More

I brought my car in to have the power steering repaired. Less than two weeks later, the brakes seized up as if the parking brake had been damaged. The dealership had no explanation for how this could have h Less than two weeks later, the brakes seized up as if the parking brake had been damaged. The dealership had no explanation for how this could have happened, other than someone riding around with the parking brake on (which didn't happen). The dealership insisted that I must have driven the car around like this and that nothing they had done could have caused it. I might have believed them, but they acted suspicious in other ways (putting me on hold but never answering for 15 minutes at a time, saying they were transferring me to a supervisor but then disconnecting the line and never calling back, etc.) I thought I could trust the dealership more than an independent mechanic, but I was wrong and it ended up costing me over a thousand dollars. More

These guys never gave up on finding the problem with my vehicle. they provided me with a vehicle while mine was in shop...These people are great and loyal! Thank you vehicle. they provided me with a vehicle while mine was in shop...These people are great and loyal! Thank you More

I visited the Leif Johnson Quick Sevice center at 5315 Ben White Blvd. Todd Buck and team took excellent care of me. They were fast, friendly and efficient. So often a vist to the repair shop is less t Ben White Blvd. Todd Buck and team took excellent care of me. They were fast, friendly and efficient. So often a vist to the repair shop is less than pleasurable, not this time. It was a nice change of pace to have such excellent service. Great job. Thanks. More

Wonderful service! Friendly and knowledgeable. Worked with us - didn't get pushy. Showed me what I had expressed that I wanted in a car - and actually up-sold me with the navigator system! Sale and fin with us - didn't get pushy. Showed me what I had expressed that I wanted in a car - and actually up-sold me with the navigator system! Sale and financing went smooth - took awhile, but that's part of the buying a car experience. Everyone made sure we were comfortable and at end had a training session with us on the car features. FOLLOWED Up to ensure I was happy with the car and if I had any questions. Given a couple of phone numbers in case I think of any issues or questions. More

I recently brought my vehicle in for service to Leif Johnson due to the a/c no longer functioning. Randy Filippuzzi met me in the service area, noted the issue, and let me know he was on top of the iss Johnson due to the a/c no longer functioning. Randy Filippuzzi met me in the service area, noted the issue, and let me know he was on top of the issue. Luckily for me, I had a Ford Extended Service Plan to cover mechanical issues on the car so I was not terribly concerned at the time. I later received a call from Randy letting me know that they found the problem with the a/c, but there was also apparently an issue with the Ford service plan warranty coverage. My heart immediately sank. Randy and I discussed the issue, but since I was busy I told him I would simply try to come down to Leif Johnson that afternoon so we could take care of the situation. About 15-20 minutes later, Randy called me back to let me know that he and his supervisor called Ford directly to clear up the issue and get the repair back on track. No further action was needed from me. I cannot express how outstanding it is when someone takes ownership of a situation, and jumps in to make things right. In this day and age, there are so many places that have lost sight of true customer service. You know...the kind that you would give your close friends or family if they were coming to you. Randy not only demonstrated to me that he and the Leif Johnson service team know what true service is, but by looking at the "compliment wall" in the service area, he has done the same for a number of other people. It is a shame their stories are not on this board, as there are a few that are quite noteworthy, such as a situation in which Randy personally drove to a customer who was having car trouble at a local restaurant to help them out. If you are looking for a trustworthy dealership to bring your vehicle to, do not hesitate to bring your car to Randy at Leif Johnson. More

We took our Ford SUV to Leif Johnson Ford for regular service as we were about to make a long drive for our family's summer vacation. During the regular service, they found that our radiator needed to b service as we were about to make a long drive for our family's summer vacation. During the regular service, they found that our radiator needed to be replaced. We had them replace it and paid a total of $2400 for the work done. Eight days later, our family was stranded on the road 2000 miles from home and had to call a tow truck because of radiator problems. When I contacted Leif Johnson Ford, they expressed little sympathy and refused to pay our towing costs. Customer service is not a priority at this dealership!! More