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Leif Johnson Ford Inc. - Service Center
Austin, TX
247 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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247 Reviews of Leif Johnson Ford Inc. - Service Center
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March 10, 2020
Don’t not buy from Ford! The sales rep sold me a car with a known defect in the transmission. My car has stopped 2 times in the middle of the road Ford will not buy back!! Please go to Chevy or Nissan a known defect in the transmission. My car has stopped 2 times in the middle of the road Ford will not buy back!! Please go to Chevy or Nissan More
by 89twoods
Employees Worked With
February 09, 2020
My son and I talked to general manager and a service man about a problem we had. Agreement was reached and they took us to the car rental. Our car was taken to the service area a cardboard number put on it. about a problem we had. Agreement was reached and they took us to the car rental. Our car was taken to the service area a cardboard number put on it.We left in a Ford 150.I soon found out it was hard for me to get into the truck because of being 73 and having a painful hip. Jeff called the rental place and told them about the problem. The man was very nice and said we could switch vehicles. When we drove back into the lot there was a very agitated service man.He told us to get out of the truck get into our car and leave.We of course was very surprised since an hour ago everything was okJefg asked what was going on.He said he didn’t have to tell us anything and we were to leave. Jeff went inside and got the manager. He grabbed the guys arm and told him to calm down. He didn’t . Then he told us he had his manager on the phone.Jefg asked if he could speak to him.He said no he would call us on Monday. Then he went and got our car and told us to leave.I was still in the truck. He said he had already told me twice to get out of the truck.I told him I would as soon as my son could help me down. I am not fond of the dealership right now but I don,t think they would want their customers treated that way.He was rude, unprofessional and inappropriate. He caused us embarrassment because there was other people around the area.They probably thought we stole the truck. If there was a problem we should have been taken to an office and the problem discussed.I can honestly say I have never been treated that bad before. More
by janicereeves47
Employees Worked With
Service manager
December 05, 2019
Outstanding sales and management Team and FAMIlY. They go above and beyond for Customer Service. I purchased a used truck and never been happier. Thanks! above and beyond for Customer Service. I purchased a used truck and never been happier. Thanks! More
by marshallr
Employees Worked With
Ricky Sais
January 28, 2019
Sorry I bought it Brand new f150 Limited. SYNC3 is always either not functioning or totally locked up. No help from dealer. Call appointments made. One to three hours a Brand new f150 Limited. SYNC3 is always either not functioning or totally locked up. No help from dealer. Call appointments made. One to three hours after appointment, if I remind them they call back. I ask if I bring the vehicle in if I get a loaner on a $74,000 plus truck, and I get no answer. I wish I hadn’t bought this truck and I would urge all not to buy from this dealership. More
by dlscott1
Employees Worked With
Several
November 13, 2018
Reputation saved and even elevated I had a Service visit that could have ended in disappointment and me being hesitant to be a returning customer. Randall at the dealership got word of I had a Service visit that could have ended in disappointment and me being hesitant to be a returning customer. Randall at the dealership got word of this and took the time to call me not once but twice (I missed his first call). He listened to me and acknowledged my concerns. He went above and beyond anything I was expecting and turned what could have been a disappointing experience into an exceptionally positive one. "Outstanding" sums it up. Leif Johnson Ford will be the first place I turn to for Service or Sales and will try their Parts department if the need shall arise. By far the dealership I will recommend to friends, family, coworkers etc. Randall showed that he and the dealership really care about customer service. More
by JayS
Employees Worked With
Randall
July 31, 2018
John Teller outstanding Service Director I called to make an appointment to get my oil changed before going on a trip. I was told they didn’t have any appointments until after my trip .i said I called to make an appointment to get my oil changed before going on a trip. I was told they didn’t have any appointments until after my trip .i said I really needed to get my oil change before my trip. I was told a service advisor would call me & see if they could squeeze me in. I received a called from John, telling me that I didn’t need an oil change but to come in the next day & ask for him. When I arrived, he personally checked my car to make sure it was in shape for the trip. I didn’t realize John was the Service Director. I was very impressed. If you own a Ford I highly recommend you go to Leif Johnson Ford. I have been using them since 2011. I have over 180,000 miles on my car & it runs like a top thanks to their service department. More
by Jc3429
Employees Worked With
John Teller Service Director
July 07, 2018
Took very good care of me I recently relocated to the area and needed a special part and also needed to get it installed. They took me as a walk-in and had me on my way in no I recently relocated to the area and needed a special part and also needed to get it installed. They took me as a walk-in and had me on my way in no time. Totally professional and wonderful experience. I'll be back. More
by AllanB
Employees Worked With
Andrew Collins
May 27, 2018
old fashion could not have asked for better customer service--I grew up at a time when the customer was first in consideration for any business-I felt like that w could not have asked for better customer service--I grew up at a time when the customer was first in consideration for any business-I felt like that with Jeffery Smith More
by bobatpaa
Employees Worked With
Jeff Smith
March 13, 2018
F150 Guy If you want to wait 3 hours for oil change Leif is the place . I seen the GM going crazy on the service drive with the employees in front of me and ot If you want to wait 3 hours for oil change Leif is the place . I seen the GM going crazy on the service drive with the employees in front of me and other customers what a circus More
by Ford guy
Employees Worked With
Keith
December 27, 2017
Fuel problem John Teller and the Leif Johnson Ford family went far and beyond to ensure great customer service. That is what true professionalism is like.# blesse John Teller and the Leif Johnson Ford family went far and beyond to ensure great customer service. That is what true professionalism is like.# blessed More
by Robert D82
Employees Worked With
John Teller, Keith Anders, and Russell
