Leif Johnson Ford Inc. - Service Center

Scheduled a recall/repair fir my vehicle when you didn’t have stock of the parts required for the service. Leaving me without my vehicle for a full day and nothing being done. Now I’ll need to spend my time have stock of the parts required for the service. Leaving me without my vehicle for a full day and nothing being done. Now I’ll need to spend my time to reschedule a second appointment fir something that should have been completely with one visit. VERY POOR CUSTOMER EXPERIENCE More

had a very bad experience with the service department. brought in my truck and was waiting for it. after 4 hours they had not touched my truck. Tried to tell me that the map update was the issue. brought in my truck and was waiting for it. after 4 hours they had not touched my truck. Tried to tell me that the map update was the issue. More

I had a great experience on my last visit. The price for the work turned out to be exactly as was quoted. The work was done exactly on time. Seems like the service department is well managed and a real as the work turned out to be exactly as was quoted. The work was done exactly on time. Seems like the service department is well managed and a real asset for the dealership. More

Excellent service through the years. But I still like the old banner that used hang in the service area, “Oil Change In 20 Minutes Or Free.”😊😊😊😊😊👍 old banner that used hang in the service area, “Oil Change In 20 Minutes Or Free.”😊😊😊😊😊👍 More

I had an issue after my last service on the condition my vehicle was returned to me. Received a prompt follow up call from the Customer Service representative, apologizing and offered a "detail' of my vehi vehicle was returned to me. Received a prompt follow up call from the Customer Service representative, apologizing and offered a "detail' of my vehicle to reward me for bringing the issue to their attention. Much more than I expected, but I do appreciate it. More

Service Manager Megan Christensen responded quickly to resolve my tire issue. And this is not the first time that Megan has resolved issues with my vehicle. resolve my tire issue. And this is not the first time that Megan has resolved issues with my vehicle. More

Excellent service all the staff was great. I have bought all my vehicles there and I will continue to do so. I highly recommend them. all my vehicles there and I will continue to do so. I highly recommend them. More

Initial phone discussion was agreed Bobby Lee would fix my door creak based on info I provided and last time he fixed it, since he was the only one who figured it out previously. Same creak came back a yea my door creak based on info I provided and last time he fixed it, since he was the only one who figured it out previously. Same creak came back a year later, which I found a Ford tech note about myself. After 3 days of paying for rental, details had not been communicated to Bobby and he hadn’t looked at it for two days. Finally I came to get my car back since nothing had been done and nobody called me, and was told by the rep that that’s not how their process works. I said that was the agreement on the phone, he put it back on me as if I hadn’t followed correctly. Ford would not refund the car rental, but the car rental shop at the dealer gave me a sizable discount because they agreed it was not right what happened. So I was out money for car rental, no progress on car and I had also asked for new tires when I brought it in. That didn’t happen within those three days either. They said they were too busy. I asked what the point of making an appointment was. door creak still there and I’d love Bobby to look at it. Last time he said immediately, ‘oh yeah I know that one’. And he fixed it. I ended up buying tired elsewhere. More

I cannot say enough good things about my service appointment. They are always courteous, professional, and deliver on time service. Super staff shout out to Megan and Otay appointment. They are always courteous, professional, and deliver on time service. Super staff shout out to Megan and Otay More

Courteous, professional and timely! Courteous, professional and timely! Courteous, professional and timely! Courteous, professional and timely! Courteous, professional and timely! Courteous, profe professional and timely! Courteous, professional and timely! Courteous, professional and timely! Courteous, professional and timely! Courteous, professional and timely! Great! More