Leif Johnson Ford Inc. - Service Center

Deion was great, and saved me a bunch of money by letting me know my tires don't need to be replaced until the end of the year. I wish he was a little more open to email communication though - I had to make me know my tires don't need to be replaced until the end of the year. I wish he was a little more open to email communication though - I had to make a last-minute copy shop run so he could have a copy of my extended warranty, when I could very easily have emailed it. More

Paul Dickensheets was very helpful and kept me informed about the status of the repair to my F-150. I highly recommend Paul and Leif Johnson Ford! about the status of the repair to my F-150. I highly recommend Paul and Leif Johnson Ford! More

I appreciate Jeff helping to resolve an issue with my prior service experience. He made sure I was able to get an IWE issue resolved while still under warranty. prior service experience. He made sure I was able to get an IWE issue resolved while still under warranty. More

Initial phone discussion was agreed Bobby Lee would fix my door creak based on info I provided and last time he fixed it, since he was the only one who figured it out previously. Same creak came back a yea my door creak based on info I provided and last time he fixed it, since he was the only one who figured it out previously. Same creak came back a year later, which I found a Ford tech note about myself. After 3 days of paying for rental, details had not been communicated to Bobby and he hadn’t looked at it for two days. Finally I came to get my car back since nothing had been done and nobody called me, and was told by the rep that that’s not how their process works. I said that was the agreement on the phone, he put it back on me as if I hadn’t followed correctly. Ford would not refund the car rental, but the car rental shop at the dealer gave me a sizable discount because they agreed it was not right what happened. So I was out money for car rental, no progress on car and I had also asked for new tires when I brought it in. That didn’t happen within those three days either. They said they were too busy. I asked what the point of making an appointment was. door creak still there and I’d love Bobby to look at it. Last time he said immediately, ‘oh yeah I know that one’. And he fixed it. I ended up buying tired elsewhere. More

Megan alway make sure I am taken care of when I visit Leif Johnson service department with a situation with my vehicles. Megan alway look out for my best interest and make to let me know about problems w Leif Johnson service department with a situation with my vehicles. Megan alway look out for my best interest and make to let me know about problems with my truck that needs to be corrected. More

Jaime has great customer service & is a pleasure to work with. I don’t always seem to get all of my truck needs met when I bring it in, and most times I end up having to leave my truck there for weeks at a with. I don’t always seem to get all of my truck needs met when I bring it in, and most times I end up having to leave my truck there for weeks at a time. Wish there was a way to make the process quicker. More

I had an issue after my last service on the condition my vehicle was returned to me. Received a prompt follow up call from the Customer Service representative, apologizing and offered a "detail' of my vehi vehicle was returned to me. Received a prompt follow up call from the Customer Service representative, apologizing and offered a "detail' of my vehicle to reward me for bringing the issue to their attention. Much more than I expected, but I do appreciate it. More

Overall good service and a decent value. Both Megan and Dion are very friendly. The 4/5 is due to the location of the dealership. Can only access eastbound on Koenig. Dion are very friendly. The 4/5 is due to the location of the dealership. Can only access eastbound on Koenig. More

The shuttle was too complicated and slow. Why not lend out a car for a few hours? That way you might get a potential buyer to buy a new vehicle in the future. out a car for a few hours? That way you might get a potential buyer to buy a new vehicle in the future. More

LJF Service took good care of my request. Truck issue has been resolved to my satisfaction and I very much appreciate the recommendations from Otay. been resolved to my satisfaction and I very much appreciate the recommendations from Otay. More