Leif Johnson Ford Inc. - Service Center

Results were good, but communication from the Service Rep was inconsistent. He sometimes said he would follow up by a certain time and then would never call as he promised. Most times I was needing to call h was inconsistent. He sometimes said he would follow up by a certain time and then would never call as he promised. Most times I was needing to call him, and sometimes he was not available. More

The service at Ford was quick and all of my charges and any of my suggested car maintenance were explained to me in detail! All of the employees were very friendly. any of my suggested car maintenance were explained to me in detail! All of the employees were very friendly. More

Great experience with my service rep. Work was done on time and communication was clear and complete. No surprises! I was given alternatives for the brake work and associated costs and am very happy with time and communication was clear and complete. No surprises! I was given alternatives for the brake work and associated costs and am very happy with the results. More

Otay was very helpful and went out of his way to call and give me updates on the car and when I could get it back. give me updates on the car and when I could get it back. More

I have been to Lief Johnson in the past and my experience was OK. This was my first experience where I actually felt welcomed instead of just another account. was OK. This was my first experience where I actually felt welcomed instead of just another account. More

Quick turn around and OK price.Did not get a good Quick turn around and OK price. Did not get a good cleanup on the vehicle. The computer update has made the presets of seats and mirrors go wacky. Quick turn around and OK price. Did not get a good cleanup on the vehicle. The computer update has made the presets of seats and mirrors go wacky. Maybe I should not have brought it in. Too early and maybe COVID issues. I’ll give y’all about her try after anouther 20k miles. More

Took it in for “shudder” during acceleration in AWD. Rattle in sunroof. Promised out in 6 days. Had to get it before finished. Was told they’d “cut and capped some vacuum line to fix shudder. Didn’t und Rattle in sunroof. Promised out in 6 days. Had to get it before finished. Was told they’d “cut and capped some vacuum line to fix shudder. Didn’t understand logic of cutting something that was originally equipment. IT DIDNT FIX IT. sunroof was apparently a recall. They said they’d let me know when parts are in. Been 3 weeks. This service dept is the worst I’ve ever dealt with. (I LOVE THE DESLERSHIP) More

The shuttle was too complicated and slow. Why not lend out a car for a few hours? That way you might get a potential buyer to buy a new vehicle in the future. out a car for a few hours? That way you might get a potential buyer to buy a new vehicle in the future. More

Overall good service and a decent value. Both Megan and Dion are very friendly. The 4/5 is due to the location of the dealership. Can only access eastbound on Koenig. Dion are very friendly. The 4/5 is due to the location of the dealership. Can only access eastbound on Koenig. More

LJF Service took good care of my request. Truck issue has been resolved to my satisfaction and I very much appreciate the recommendations from Otay. been resolved to my satisfaction and I very much appreciate the recommendations from Otay. More