Leif Johnson Ford Inc. - Service Center

I came in for the sixth or seventh oil change in my Taurus's lifetime, and had the work completed at no charge on my Premium Maintenance Contract, within a reasonable amount of time. Taurus's lifetime, and had the work completed at no charge on my Premium Maintenance Contract, within a reasonable amount of time. More

Took car on time...finished in a timely manner...Sandra was very polite. Great job!missed not seeing Mr.Teller. He was always so nice was very polite. Great job!missed not seeing Mr.Teller. He was always so nice More

The service center was great and Deion was the service person that took my info and let me know about how long it would take. He did a terrific job. person that took my info and let me know about how long it would take. He did a terrific job. More

Kept my truck for a week, didn't resolve the issues, took 4 days for them to start work. Absolute worst service department I have ever experienced. This has happened before so prior to my appointment, I ca 4 days for them to start work. Absolute worst service department I have ever experienced. This has happened before so prior to my appointment, I called and emailed the service department to ensure that things wouldn't slip through the cracks. I had 3 recalls and 2 service issues to address. Brought the truck in on a Wednesday, had a chat with my service rep and was under the impression they were working on it. Called on the following Monday to pick up my truck and they had not worked on it at all. Escalated the issue and they did some of the work and I got the truck back on Tuesday, 6 days after I had dropped it off. Even after all that time, one of the service issues never got addressed. ABSOLUTELY AWFUL. More

I am Always pleased with the service here. Easy to schedule, quick service. In and out same day. Even had a ride set to get me to work on a Saturday morning schedule, quick service. In and out same day. Even had a ride set to get me to work on a Saturday morning More

Friendly service. Good communication overall. Some uncertainty on how to fix/address the problem. Just took awhile to diagnose my underlying problem and fix it. uncertainty on how to fix/address the problem. Just took awhile to diagnose my underlying problem and fix it. More

Megan is always so nice and very helpful. She remembers me when I come in for service and that always leaves a good impression. I only gave 4 stars instead of 5 because I feel like when we come in for serv me when I come in for service and that always leaves a good impression. I only gave 4 stars instead of 5 because I feel like when we come in for service sales people or mechanics are trying to sell to us unnecessarily. We've been told 2x that our battery needs to be replaced and it's less than a year old, we also purchased it from you. We were also just told our brakes are going bad.. those were also replaced less than 6 months ago..I was also charged an extra $9 for something that wasn't explained to me when I came in for my oil change on Thursday, I don't even know what it was for. More

Megan is awesome - very attentive to multiple customer's needs while juggling many balls in the air. Getting my car serviced at Leif Johnson Ford is worth the extra drive from Round Rock. needs while juggling many balls in the air. Getting my car serviced at Leif Johnson Ford is worth the extra drive from Round Rock. More

Great customer service! I am very happy that Megan was the one to help me, she was Awesome and very attentive to me and her customers!! the one to help me, she was Awesome and very attentive to me and her customers!! More

Jaime was so easy to work with. Really appreciate the proactive communication and thorough explanations. Also a huge help that he checked what all was under warranty. 10/10 service! proactive communication and thorough explanations. Also a huge help that he checked what all was under warranty. 10/10 service! More