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Leif Johnson Ford Inc. - Service Center

Austin, TX

3.3
247 Reviews

247 Reviews of Leif Johnson Ford Inc. - Service Center

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November 01, 2024

I bought my car on July 2022. I bought and paid more for the car because it was a “Gold Certified” vehicle which extended the warranty significantly. And, that pealed to me. I did More

by AliRom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Buhl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Staton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marri Stokes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Venegas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Almaraz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Bobb
1.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Juarez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Maurice Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ballesteros
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Chavira
February 27, 2024

I was lied to. I was treated like an idiot when I knew exactly what was wrong with the truck. I was promised that my parts and labor was being covered under my warr More

by thomasmartindale
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Buhl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Norman
February 08, 2024

I recently had a warranty issue with my 2018 Ford Raptor regarding a leaking sunroof. I contacted Leif Johnson Ford, and I couldn't be more impressed with their prompt and efficient service. They immediatel More

by Cedric Dupont
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Teller and Pedro Juarez
January 03, 2024

Just Purchased a Ford 2023 Explorer from Left Johnson Ford in Dec of 2023. Set up an appointment to take it in to get the dent-ding/scratch repaired, someone or something dented/Scratched the passenger s More

by margie.khek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rudy DeLeon
April 29, 2023

Charlie truly is the best- Although I did not know him, I felt he was trustworthy. Charles worked with me over the phone and through text messages. He diligently responded to all of my questions and concerns More

by mrod65
Recommend Dealer
Yes
Employees Worked With
Charlie
May 01, 2023 -

Leif Johnson Ford Inc. responded

Charlie is the most considerate and trustworthy buyer in the Austin market. He will work hard to get you the best deal, make the transaction smooth and timely; and provide the best customer experience. Thanks for your business, and we are here for any future needs.

November 09, 2022

The associates were all friendly and they found and fixed the vehicle quickly. They let me know what was wrong and informed me of the cost before fixing. More

by CLD.MEME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Davidson
Nov 09, 2022 -

Leif Johnson Ford Inc. responded

CLD.MEME, we appreciate your business and your time to write us a positive review for Leif Johnson Ford. Our service teams are among the best in the business, and work diligently for their customers. thanks for the five star rating.

October 17, 2022

John and Kenny were great, new truck with an irritating issue that was resolved quickly. Thank you guys for the quick turn around More

by JOHNDAVIDHAWTHORNE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John and Kenny , Casey Null, Frank Ayala
Oct 18, 2022 -

Leif Johnson Ford Inc. responded

John, thanks for the review on your recent service visit to Leif Johnson ford. We appreciate your business, and are delighted we were able to solve your issue in a timely manner. Thanks for the rating.

September 10, 2022

When issues needed fixing they got fixed very comfortable waitin areas would recommend this for More

by JGHJR5288
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desiree, Brian Calderon
Sep 14, 2022 -

Leif Johnson Ford Inc. responded

JGHRJR5288, we are happy we were able to resolve your issues, and appreciate the recommendation. Thanks for your business.

August 17, 2022

Worst service experience of my life! I bought this truck there 3 yrs ago and I have had nothing but problems with it. Then, when I brought it into to be fixed (under warranty) they took More

by mikepatrickbarry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Megan Christensen
June 21, 2022

The oil change and inspection I came for did get done, but two other things came up as needing service — replacing an air filter and something else — did NOT get done even though I did the online form say More

by Shalyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey was the service person I dropped off the car with. She was not there when I picked up my car, so I had to talk with a guy I don’t know - he was really tall and thin.
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