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Lehigh Valley Hyundai - Service Center

Emmaus, PA

4.7
920 Reviews

920 Reviews of Lehigh Valley Hyundai - Service Center

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October 03, 2013

I have been dealing with Scott for many years and find he has knowledge aboug my Tuscon and does everything he can do to make it right. Good associate. I will always come back. More

by joerak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Reimer
September 27, 2013

Went for recall and warranty work. Recall work no problem; warranty work, had to return as they didn't have part in stock. No problem. Problem was with the fact that they "suggested" almost $1800.00 More

by mehere18235
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott and Matt
Sep 30, 2013 -

Lehigh Valley Hyundai responded

Hello and thank you for taking the time to write your review. I sincerely apologize for the apparent miscommunication that has led to your dissatisfaction. We have attempted to contact you numerous times to address and rectify your concerns so all parties have a clear understanding of what transpired. We take our reputation very seriously and the last thing we would want to do is have a customer feel alienated or misled. We've been in business for over 25 years and we intend to remain in business by continuing to take good care of our customers and making sure that they are satisfied with their experience and they value we delivered. We look forward to discussing the matter with you and reaching an amicable outcome. Sincerely - Andrew W. Wright, Vice President, 610-967-6500

September 14, 2013

I live in Philly and close to a Hyundai dealership where I live but I choose to go to the LV dealership, an hour and thirty minute drive. Its worth it. More

by gonzy5757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick L
August 14, 2013

I have a rug complaint that Mathew looked at and attempted to fix. The rug on the passenger side came out from under the molding and Mike put it back in place. Unfortunately, the rug came out again More

by gene2143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mathew Allen
August 05, 2013

I hate to admit, my car was dirty, but I knew that it would be washed. Not only was it washed, but the dash was wiped and the inside of the windshield was cleaned. Inspection was done at the agreed cos More

by Budwiser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Reimer - Service Advisor
July 30, 2013

Once again was very happy with the Hyundai Instant Service Drive In facility. The purpose of the visit was for oil change and filter and the multi-purpose inspection. My can is three years old and the More

by G2golfers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Reimer
July 15, 2013

Awesome customer service. Noel went out of his way to take care of me and my car. I would recommend to all of my friends. More

by Ghunt
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Noel Gonzales
June 25, 2013

the team was helpfu and respectful of our time. All work done in timely fashion and cost effectiively. will come back to the service dept for my other vehicles. More

by dmaddyd56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dont recall
June 16, 2013

Had early morning appointment for state inspection and recall notice, my service adviser is Scott Reimer. As usual I was greeted and treated with caring and friendly help. My Hyundai Sonata was finished More

by G2golfers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Reimer
June 16, 2013

We've purchased two vehicles from this dealer and use their express service to do routine oil and filter changes plus tire rotation. They always manage to complete the service in about half an hour with More

by harriscf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Gonzalez
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