Lehigh Valley Hyundai - Service Center

Customer Service I called to inquire about my car's status and did not enjoy the phone system in order to get to speak with service. When I finally got through the age I called to inquire about my car's status and did not enjoy the phone system in order to get to speak with service. When I finally got through the agent I spoke with seemed annoyed and could not provide me with any information because service techs were at lunch. I asked her to call me back after their lunch to let me know the status. Her reply was "I will call you when I know something," and sounded annoyed. I never received a call until some 5 hours later telling me the car was finished. More

Express Oil Change The express oil change required no appointment and was fast, friendly and convenient. By the time I finished a cup if coffee while reviewing some mail The express oil change required no appointment and was fast, friendly and convenient. By the time I finished a cup if coffee while reviewing some mail, the oil change was completed. Joel, who was in charge at the express oil change desk, was very pleasant and explained the various service checks that were done with the oil change. They also washed my car. Overall, an excellent experience. More

Fast and professional Easy online appointments - I made the appt the night before. Waited under one hour for inspection and emissions. Nice waiting area, coffee area, free Easy online appointments - I made the appt the night before. Waited under one hour for inspection and emissions. Nice waiting area, coffee area, free wifi. More

quick and friendly service visit I scheduled a appoint at the Stewartsville dealership which is where I bought my vehicle I had my oil changed and filter replaced, it took about 30 m I scheduled a appoint at the Stewartsville dealership which is where I bought my vehicle I had my oil changed and filter replaced, it took about 30 minutes which is about the normal time for such service, when the car was finished the service rep let me know that it was time to have my transmission fluid flushed and replaced and gave me prices for having this service performed I didn't get the service done at the time but I scheduled to have it done in two weeks! It was very good experience the waiting room had a big screen TV and also coffee and bagels, I felt very comfortable there and would recommend this service dept to anyone else who is looking for a place to have their vehicle serviced! More

Oil and Filter Change Quick turnaround at their Hyundai Express Service center. Received an email coupon for the oil/filter change and a 4 wheel tire rotation at 1/2 the s Quick turnaround at their Hyundai Express Service center. Received an email coupon for the oil/filter change and a 4 wheel tire rotation at 1/2 the standard price. More

Check engine light I appreciated being seen within an hour of realizing my check engine light and fuel was compromised. Thank you for fixing my car within the day. I appreciated being seen within an hour of realizing my check engine light and fuel was compromised. Thank you for fixing my car within the day. More

Always thorough The Hyundai service team is always great to work with. They are knowledgeable, thorough, courteous, and always able to answer any questions you may ha The Hyundai service team is always great to work with. They are knowledgeable, thorough, courteous, and always able to answer any questions you may have about the vehicle, service or any other concerns. More

Mixed first experience This was my first experience with LV Hyndai service. Initially I was very dissapointed. I called to tell them the car I bought from them a month earli This was my first experience with LV Hyndai service. Initially I was very dissapointed. I called to tell them the car I bought from them a month earlier broke down and was getting towed to them. The girl over the phone told me the service dept was closed (which I knew) and she was just a cashier and couldn't help me. When I was dropping off the car the cashier at the service dept was sitting on her phone playing Candy Crush and barely looked up to acknowledge my existence. She told me there was nothing she could do for me with a slight attitude like I was an idiot for asking her anything. She said there was no paperwork to fill out and said she couldn't help me with a rental or anything else. I was ready to go somewhere else when I noticed there was a drop off box outside, which the cashier did not tell me about, so I reluctantly filled the papers out and dropped off my car. I did not receive any calls from them the next day. I called multiple times and was only able to leave a message. I was headed to the dealership ready to take the car elsewhere when I decided to call one last time. A really nice gentleman answered who didnt know anything about the car but offered to find out what he could. He first said they didnt get to it yet. Then he said they just pulled it in the shop. Then he said they were working on it but didnt know what was wrong yet. Later in the conversation he said the ECU needed to be upgraded. His story and details changed wildly throughout the approx. 3 minute conversation but I was just happy to talk to someone who sounded like they had the potential to feel the human emotion of "caring" and had some answers, even if only vague ones. The next day the service advisor called (I believe his name was Joe) and told me my car needed the coil pack replaced and it was all covered under warranty. He answered all my questions and was extremely nice. I picked the car up without incident. I will use Hyndai service again but I hope my experience is more consistintly positive. More

Wrong price on invoice Took My 2005 Elantra to dealership on Saturday, 4/19/14 for inspection and oil change. Advisor (Shannon) called to suggest replacement of a belt whic Took My 2005 Elantra to dealership on Saturday, 4/19/14 for inspection and oil change. Advisor (Shannon) called to suggest replacement of a belt which clearly I do not need at this time. Upon paying my bill, discovered incorrect charge on bill for emissions test. Scott made necessary adjustments for me. More

Pete Goldman MD Had HVAC blower replaced but still intermittant. Brought back and replaced the chafed wiring harness connector that was probably shorting intermittant Had HVAC blower replaced but still intermittant. Brought back and replaced the chafed wiring harness connector that was probably shorting intermittantly. The usual fix is replacing the wiring harness at over $1000. But the service tech was able to splice in just the connector off another car and solved the problem. No Charge! Did complimentary oil/ filter change too. Appreciate the creativity. They certainly try to do what's best for the customer, both technically and economically. And very nice people. More