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Lehigh Valley Hyundai - Service Center

Emmaus, PA

4.7
905 Reviews

905 Reviews of Lehigh Valley Hyundai - Service Center

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July 22, 2024

The dealer took over 3 hours to complete my first oil change. During this time, we repeatedly had to chase someone to get an update on my vehicle. Finally we were told that the tech in the back “lost” my More

by skeetersmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Goodwin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2024 -

Lehigh Valley Hyundai responded

We apologize for the long wait and lack of communication during your visit. It's concerning to hear about the lost paperwork and unexpected car wash with an oily film left behind. We strive for better service, so please reach out if you'd like to discuss this further or need assistance. Thank you, Alexandra Wildman - Service Director - (610) 965-1409

July 22, 2024

Our 1st time dealing with service departmentn, no issues - no appointment needed, in and out More

by Nav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - multiple people
Jul 22, 2024 -

Lehigh Valley Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lehigh Valley Hyundai. We look forward to having you as one of our valued customers for many more years to come!

July 20, 2024

Michael was very helpful and knowledgeable about the subject. Helped me get some of the expenses covered with Hyundai and did everything in 1 day. More

by JJZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Paxos
Jul 22, 2024 -

Lehigh Valley Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Michael and our team, and we look forward to working with you again.

July 16, 2024

It's a nice clean dealership, the employees are very polite & do a great job with explaining to the customers what they see/feel is going on with the vehicle they have there for service. More

by barbaram5959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
Jul 16, 2024 -

Lehigh Valley Hyundai responded

Hi Barbara: Thanks for sharing about your experience with Lehigh Valley Hyundai. We appreciate your business and hope to see you again soon!

July 16, 2024

Thank you Nick at Lehigh Valley Hyundai for your service support and professionalism. The people make the atmosphere! More

by Anasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Walker
Jul 16, 2024 -

Lehigh Valley Hyundai responded

Thank you for choosing Lehigh Valley Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 15, 2024

I highly recommend Hyundai Service. I dealt with Nick Walker who took excellent care of my car and could not have been nicer to me. Everyone there was friendly, courteous and knowledge More

by akelly1134pdk
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Walker
Jul 15, 2024 -

Lehigh Valley Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 15, 2024

I was pleased with the service but not with the almost 3 hour wait after having an appointment for an oil change and a road test for a noise they couldn’t duplicate. More

by cmazzola07840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iad Antonios
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Lehigh Valley Hyundai responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

July 14, 2024

Nice friendly service in both the service and sales departments. I trust servicing my vehicle here More

by bja7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Lehigh Valley Hyundai responded

Thank you for choosing Lehigh Valley Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 13, 2024

The. service personnel are courteous and efficient. Questions are answered quickly and in a professional manner. More

by nancyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iad Antonios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Lehigh Valley Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Nancy, and we look forward to working with you again.

July 12, 2024

Got stuck 500 miles from home—they made everything right! !! Engine recall. Rental car new engine no charge More

by Steverinleland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Badih
Jul 12, 2024 -

Lehigh Valley Hyundai responded

Steve, we're glad to hear our team at Lehigh Valley Hyundai could assist you and make things right during your trip. Safe travels!

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