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Lehigh Valley Acura - Service Center

Emmaus, PA

4.8
589 Reviews

589 Reviews of Lehigh Valley Acura - Service Center

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February 15, 2025

I rate the dealership highly because of the integrity of the service team. Knowledgeable, reliable, and responsive. I also appreciate the service teams realistic approach to pair with the customer. More

by Larry E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea -service
Feb 17, 2025 -

Lehigh Valley Acura responded

Larry, thank you for recognizing the integrity and professionalism of our service team at Lehigh Valley Acura. We're delighted to hear that their realistic approach made a positive impact on your experience!

February 09, 2025

Was a pleasure speaking with Mark. My inspection/emissions were completed in a timely manner. More

by case.jennifer.42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
Feb 10, 2025 -

Lehigh Valley Acura responded

We appreciate your business and your review! Thanks from the Lehigh Valley Acura Team, Jennifer! We are glad you enjoyed speaking with Mark.

February 08, 2025

Failed my inspection and they reported low oil. our mechanic provided photos proving neither accurate. More

by Klchandler
Recommend Dealer
No
Employees Worked With
Unknown serviceman
Feb 10, 2025 -

Lehigh Valley Acura responded

It's concerning to hear about the discrepancy with your inspection results. We strive for accuracy and transparency, so I apologize if we fell short in this instance. I'd like to discuss this further and address any issues you encountered. I will reach out soon, so please expect a call from me. Thank you, Tristan Rodriguez - Service Manager - (610) 965-1241

February 05, 2025

My new 2025 MDX was in for service to install the ATF for my trailer hitch and to address a safety recall. Both tasks were completed without any issues and within the time anticipated. Credit goes to Mark More

by RichK2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
Feb 06, 2025 -

Lehigh Valley Acura responded

Rich, we're delighted to hear that Mark and our service team at Lehigh Valley Acura met your expectations with professionalism. Thank you for trusting us with your 2025 Acura MDX!

February 03, 2025

Called about a recall on a sensor Told take 2 days to get parts in to dealership so she scheduled me on 3 rd day. However the sensor part did not come in and she did not call to tell me so had to borrow More

by Pammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kay Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Lehigh Valley Acura responded

I'm sorry to hear about the inconvenience with your sensor recall. We strive for clear communication, and it's disappointing that we fell short in this instance. We will be reaching out soon to discuss your concerns. Thank you, Tristan Rodriguez - Service Manager - (610) 965-1241

February 03, 2025

Was told to bring car in on Wednesday 29th for a recall on a sensor to passenger seat. However part did not come in but I was not called to reschedule so I had to borrow a car longer from a friend. Also th More

by Pammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kay Frederick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eoin Walshe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Lehigh Valley Acura responded

I'm sorry to hear about your experience with the recall service. It sounds like we dropped the ball on communication and customer care, which is not what we strive for. We appreciate your feedback and would like to make things right if possible. We will be in touch soon. Thank you, Tristan Rodriguez - Service Manager - (610) 965-1241

February 01, 2025

use my flyer for a discount oil change MaryLou was very helpful. while waiting Matthew Jones was able to get me a quote for a new MDX, He printed out the sheet with different prices depending on your down More

by TL JOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Seltzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

Lehigh Valley Acura responded

We're delighted to hear that MaryLou and Matthew provided excellent service during your visit to Lehigh Valley Acura. It's great that you found the oil change discount helpful and received a detailed quote for a new MDX. Thanks for recommending us, we look forward to assisting you again!

January 30, 2025

Marylou was wonderful, so very friendly and knowledgeable. She kept me informed every step of the way More

by Rnbreese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Lou poe
Jan 31, 2025 -

Lehigh Valley Acura responded

We're delighted to hear that Marylou provided such friendly and knowledgeable service at Lehigh Valley Acura. Keeping you informed throughout the process is what we strive for, thank you for sharing your experience!

January 28, 2025

Excellent service. Knowledgeable and helpful service advisor. Will definitely be back! Constructive feedback: Book time to replace trans fluid and install splash gu More

by Tjd2690
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Jungblut
Jan 29, 2025 -

Lehigh Valley Acura responded

Thank you for the feedback! We're glad to hear that our team at Lehigh Valley Acura provided excellent service. We appreciate your constructive comments and will work on improving our scheduling estimates. Looking forward to seeing you again soon!

January 28, 2025

LVA always does a great job servicing our three cars. Stephen very happy with Chelsea’s support. More

by rayfor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea
Jan 28, 2025 -

Lehigh Valley Acura responded

Thank you for leaving Lehigh Valley Acura a five-star review! We are happy to hear that Stephen and Chelsea always delivered excellent service. See you next time!

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