Legends Toyota

I had made appt. with service dept. to have my Tundra truck in for a wheelalignment, a check of some wind noise in R front pillar and also to have my cab inside detailed since a can of pop 2 wks. ago exp truck in for a wheelalignment, a check of some wind noise in R front pillar and also to have my cab inside detailed since a can of pop 2 wks. ago expoded inside and spewed ice and pop everywhere on my dash, headliner and seats. They all went out of there way to give me a loaner, inthis case a 1010 4 Runner with 3 miles on it- a beautiful SUV. They trusted me to be careful and said to not worry about the gas. I kept the car overnight and was to switch it out with my truck the next P.M.; however, it was not quite ready and Brian told me to go ahead and keep it until the following Mon. When I swapped it out, he had me go out and check the truck to see if I was satisfied first and they had done an excellent clean up job as well as on the other things. The procedure was very well outlined to me and explained thoroughly and both guys were certainly courteous and helpful. They both went out of their way to make sure I was satisfied. I will continue to return for service here and not go anywhere else!!! More

I have visited many Dealerships looking for the Perfect Vehicle. I despise Car Salesmen and I have got to hand it to these 2 Gentlemen, Jon Tucker and Ty Beel, they were not your typical Car Dealer Team. T Vehicle. I despise Car Salesmen and I have got to hand it to these 2 Gentlemen, Jon Tucker and Ty Beel, they were not your typical Car Dealer Team. This was the best expierence. They asked me exactly what I neeeded and wanted in a vehicle, not only did they ask me these questions but they listened and sold me the Perfect Vehicle for my lifestyle. 2010 Toyota Venza! More

I recently leased a 2010 Tundra from Performance Toyota. From the moment I walked in they did everything they could to make me feel at ease. They did not have the excact truck I was looking for, but they g From the moment I walked in they did everything they could to make me feel at ease. They did not have the excact truck I was looking for, but they got the exact truck I was looking for, and had it ready to go the next day. I will be sending all my friends and family to Performance Toyota. More

I came in just curious to know what my Highlander was worth as I was looking to trade it or sell it and by a used Rav4 with AWD. They made me such a great offer on my trade and had the exact vehicle I w worth as I was looking to trade it or sell it and by a used Rav4 with AWD. They made me such a great offer on my trade and had the exact vehicle I was needed at a very good price. They worked with me and for me to accomplish something in one day that I thought was going to take weeks or months. More

I recently leased a 2010 Toyota Camry and could not be any happier with my purchase!!! The whole staff was very friendly and I immediately felt at ease when I walked into the store. They didn't have the any happier with my purchase!!! The whole staff was very friendly and I immediately felt at ease when I walked into the store. They didn't have the exact model & color of Camry I wanted, but did whatever it took to locate one and get it to the store. I would recommend this dealership to anyone! It was by far the best car buying experience I've ever had!! More

The two salesmen Marcus and Robert were very friendly and helpful. They answered all our questions regarding the vehicle. It was a pleasure dealing with them both. We also dealt with Mathew in the finance helpful. They answered all our questions regarding the vehicle. It was a pleasure dealing with them both. We also dealt with Mathew in the finance department and he was helpful and courteous. More

My husband and I have both purchased cars through Performance and I used this dealership for service on my 4 runner. I have been thrilled with all the employees I have worked with at this dealership Performance and I used this dealership for service on my 4 runner. I have been thrilled with all the employees I have worked with at this dealership. The entire staff is polite and efficient. I have recommended them to several of my friends and will definitely use them again for future purchases and service! More

I love this dealership for service. I have a 1997 used Avalon that they service very well. They do not pressure me to get anything performed that is not extremely necessary. This is especially beneficial Avalon that they service very well. They do not pressure me to get anything performed that is not extremely necessary. This is especially beneficial being a female as most people try to get over on you. I get the correct explanation, honest diagnosis and fair price. I will continue service here as long as my car runs. More

After moving to Kansas City from Atlanta, I had begun to think that it was impossible to buy a car here. The salesmen either thought their vehicles were too valuable or they did not seem to care if you boug think that it was impossible to buy a car here. The salesmen either thought their vehicles were too valuable or they did not seem to care if you bought anything. Today I went to Performance Toyota to look at a used truck and Mr. Portillo was exactly what I needed. I was unsure of the vehicle I needed and he allowed me to test drive two different vehicles to make up my mind. No other dealer in KC had allowed me to do this. Their price was right and we made the deal. I will definitely go there first for the next time I need to buy a vehicle. More

This is a top-notch team at Performance Toyota. From the moment I completed the online credit application to the evening I picked up my sparkling new 2010 Corolla, it was the best buying experience I've eve moment I completed the online credit application to the evening I picked up my sparkling new 2010 Corolla, it was the best buying experience I've ever had. Let me tell you why and what made this experience a truly life-changing event. I am a 44 year-old female and a first-time new car buyer. I was horrified by stories about high-pressure sales and taking a risk on purchasing a car with monthly payments that might let me down if it turned out to be a bad car. I chose to drive old cars that I’d by out-right. When my old van finally died, I decided to face this fear of mine. I’d heard so many positive things from my co-workers about Performance Toyota that I took the first step and completed the online credit application. I was promptly contacted by Chevis Reid, Salesman, who asked me all kinds of questions about what I liked in a car, what I didn't like and what I was looking for. I didn't know any of the answers! That wasn’t a problem for Chevis. He genuinely wanted to know more about me in an effort to put together a picture of what I might like. He took his time with me, listened to me and even reassured me that we will explore what’s out there for me. He didn’t force, he didn’t steer me in a particular direction....he listened, identified the anxiety in my voice and seemed to understand how I felt. I decided to meet with Chevis and give this process a try. My son and I were greeted warmly as soon as we stepped out of his car - like someone was expecting us. We were escorted to meet Chevis, who set down with us and started asking some more questions. He listened again! Jon Tucker, General Sales Manager for Performance, walked over and introduced himself to us. Similar to Chevis, he seemed to take a sincere interest in what I wanted. He was professional, warm and personable. Both were very knowledgable about a variety of vehicles and their details, as I discovered when they talked to my son (who understands all this car stuff). The staff at the dealership seemed happy to be there. My anxiety dwindled to nothing and I soon began having fun! But, I still worried about what would happen next. Chevis asked more questions about my preferences in automobiles, dislikes, lifestyle, budget, etc. He seemed to be drawing a picture in his mind as I described these things. Then, he showed me the first car. He gave me information I could easily understand about the vehicle and I clearly understood my options regarding price - and there were lots of options. Well, I fell in love with the very first car he showed me; he listened while I drove the car and watched my response to the car. I drove another model, which I liked, but not like the first one, which was a magnetic grey Corolla. We looked at others. I think he knew the Corolla had me. We sat down and talked and he listened more. Offers were made and I truly felt at ease. Mr. Tucker joined us to make sure all of our questions were answered. It was still fun. Something must be wrong! My son insisted I look at other makes of cars and at other dealerships. After all, this was the first car I’d seen and the first dealership I’d been to. And, this was my first new car purchase. I was in love with that magnetic grey Corolla, but I knew my son was looking out for me. So, I thanked everyone and went on my way to the next dealership that following Monday. So, I made my rounds to other dealerships and drove other makes of cars that Monday evening. I realized where all of the horror stories developed for people. My anxiety returned. For the most part, I did little talking at the other dealerships; they did all the talking, asked few questions and rattled off a bunch of what seemed to be rehearsed numbers, ratings, comparisons, etc. At this point, I felt defensive and was utterly disgusted. I felt disrespected because when I asked a question, it wasn’t answered and instead I was given more rehearsed information. I felt invisable. Why couldn’t they just talk to me? I ran full-speed ahead back to Performance Toyota to pick up my sparkling magnetic grey Corolla. Well, the service just kept getting better. I wasn’t punished for going other places, as I shared some of my experiences with Mr. Tucker and Chevis. They knew I was sold on their car and on their staff and knew I’d be back. Chevis even came in on his day off to deliver my car to me. He knew how important this was. He introduced me to the staff in the service department. He showed me easy ways to reference the manuals and made sure I was informed about everything important with this car and its warranty. He even explained the keys; he knew I’d never had new car keys with electronics in them! Matt Farrell, Finance Manager, sat down with me to make sure I understood the warranty options. I took so much of his time, but he never blinked. He was right there with me, reassuring me and was actually able to decrease my anxiety when we talked about numbers. I remember laughing most of the time. All of these people were so up-beat and positive. This is just not what I imagined. I was escorted by Chevis to my shinny new car, all warmed up and ready to go. Chevis remained there that evening, from start to finish. It was his day off. Royal treatment. That’s what it felt like. I have a huge smile as I write this. Chevis, Jon, Matt and the rest of the staff probably didn’t realize they helped me face this long-held fear of mine. No, that’s not true. They listened to me and delivered the car that’s perfect for me. They were there when I conquered that fear, step by step. They showed me how important my business is to them by learning about what I wanted, what I could afford and by treating me with respect. Now, that’s a bond that is hard to break. More