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Legend Porsche Audi VW - Service Center

Amityville, NY

4.9
376 Reviews
Call Service Center (888) 711-1644

376 Reviews of Legend Porsche Audi VW - Service Center

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July 31, 2024

they were very polite and helpful. Vehicle was returned promptly. The warranty work was done as they said it would be. Service coupons saved on the routine maintenance More

by VLABBATE1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Simon
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Aug 01, 2024 -

Legend Porsche Audi VW responded

Hello Mr. Labbate, thank you for the wonderful feedback! We're thrilled our team made your service with us quick and easy. We pride ourselves on always providing great customer service and we'll be sure to pass along the kind words to our team. Thank you for choosing Legend VW and for taking the time to write us about your experience. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group

July 30, 2024

It took 3 months for a catalytic converter. This is totally unacceptable. I was very disappointed. More

by 4franksspga
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Simon
Report | Print
Jul 31, 2024 -

Legend Porsche Audi VW responded

Hello Mr. Frank, thank you for taking the time to share your feedback with us. We understand your frustration and we apologize for any inconvenience caused by this delay. Catalytic converters are on backorder across the country and it has been taking on average over 3 months for service centers to receive them. We always aim to provide timely and efficient service and despite our best efforts, there was no way for us to acquire this part any earlier. Our team extends their apologies once again, we appreciate all of our returning customers and we ensure your service will be completed promptly in the future. If you would like to further discuss this with our service team, please call or email us at customercare@legendautogroup.com. We look forward to providing you with a much smoother experience going forward. Have a good week & drive safe. Rep: Legend VW

July 20, 2024

Excellent service. Advisor Jon was very friendly and knowledgeable. A pleasure to work with. Highly recommend More

by SAGGAR.VISHAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
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Jul 22, 2024 -

Legend Porsche Audi VW responded

Hello Mr. Saggar, thank you for the amazing feedback! We are delighted Jon made your service visit with us exceptional. We aim to always provide great customer service and we'll be sure to pass along the great feedback to Jon. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Porsche Amityville #porscheamityville member of the Legend Auto Group #thelegendautogroup

July 19, 2024

Heather, the receptionist, was very nice. The service was quick and very efficient! I would definitely be back to the Amityville location for service, next time! More

by starfire515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 19, 2024 -

Legend Porsche Audi VW responded

Hello Julia, thank you for the amazing feedback! We're delighted Heather and our team made your service with us smooth and easy. Efficient service is always our goal and we're thrilled you're satisfied. Thank you for taking the time to review us and we look forward to welcoming you back! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group

July 19, 2024

In general the experience was 5 star. Jack was a professional, he kept me up to date concerning progress with my car. Plus, he explained all of the details of billing and warrantee work t More

by marklartigau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Simon
Report | Print
Jul 22, 2024 -

Legend Porsche Audi VW responded

Hello Mark, thank you for the amazing review! We're thrilled Jack made your experience smooth and easy. Our goal is to be as transparent as possible and we'll be sure to pass along the great feedback to Jack. Thank you for taking the time to review us and for choosing Legend Volkwagen. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group

July 18, 2024

everything about my service was handled very professionally and easy. I was treated like a valued customer. More

by JPALAZZO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Simon
Report | Print
Jul 18, 2024 -

Legend Porsche Audi VW responded

Hello Joseph, thank you for the great review! We're thrilled to hear our team made your service with us pleasant and seamless. We aim to provide all our customers with a stellar service experience and we'll be sure to pass along the wonderful feedback to our team. Thank you for taking the time to review us, we appreciate it! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group

July 18, 2024

The receptionist there are so kind and make the appointment smooth and see the cherry on top of the experience. More

by briwldr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

Legend Porsche Audi VW responded

Hello Christopher, thank you for your amazing review! We're thrilled to hear our team gave you an exceptional service visit. We pride ourselves on always providing great customer service. Thank you for taking the time to share your feedback, we appreciate it and will be sure to pass the kind words along to our team. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group

July 17, 2024

Always the best service! The work is always top notch and Heather is the best! More

by keegan57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Legend Porsche Audi VW responded

Hello Keegan, thank you for the amazing feedback! We're delighted Heather always makes your service with us a pleasant experience. Thank you for taking the time to let us know how your visit went and we'll be sure to pass along the message to Heather. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group

July 17, 2024

The cost for an oil change was over $500. Ridiculous. The 30K service was quoted as $3,500. It's only a Macan S, not a Rolls 0r 911. The price is a turnoff. Period. More

by rosieman118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Maciejewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 18, 2024 -

Legend Porsche Audi VW responded

Hello Harvey, thank you for sharing your feedback. We apologize for the frustration you have experienced with our pricing. We understand that the upkeep of a luxury vehicle is a significant investment, and we strive to provide the highest quality service to justify this cost. Our pricing reflects the cost of genuine parts, specialized equipment, and the work of our certified service team. Once again we appreciate your feedback and will take it into consideration. We are always looking for ways to give our customers service at a price they love. If you would like to discuss this with our team, please don’t hesitate to reach out to us directly at customercare@legendautogroup.com. We value your business and want to ensure you always have the best experience possible. Have a good week & drive safe. Rep: Porsche Amityville

July 16, 2024

Excellent service knowledgeable staff cleaned car honest advice have gotton six cars over yhe years More

by KWIGAND458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Hagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeanine Guerin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Simon
Report | Print
Jul 16, 2024 -

Legend Porsche Audi VW responded

Hello Kenneth, thank you for your amazing review! We're thrilled to hear you are satisfied with both our sales and service departments. We appreciate the continued support and look forward to welcoming you back. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group

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