Legend Porsche Audi VW - Service Center

I would recommend to stay away from this dealership. they show a lack of concern for their costumers. i bought my audi from them and then had a little trouble so i went to another dearler to by a second audi show a lack of concern for their costumers. i bought my audi from them and then had a little trouble so i went to another dearler to by a second audi for my wife. i still kept my service at legend. last year i had to have a new engine put in my car.....no fault of theirs but they did get the business. over the summer i had my 70000 mile check up. its done while im on vacation....close to 3000 dollrs to fix. i make them fix 1600 dollars worth to pass inspection and get the rest done by local mechanic. once return from my vacation i pick up my car and take it hom. four days later i take a trip to cape cod and get stuck on LIE with broken coolent hose. i call audi and tell them i just had car there for check up and they reply the hose has nothing to do with it...cant give me tow and im on my own my warrenty was up in may sorry. dont thet check hoses when uyou bring it in for service and pay hundreds of dollars??? Thats what i call lousy costumer relations! goodbye to legend and to audi. i switched and just got a new mercedes from smithtown....what great people and a wonderful car. More

I called ahead to make an appointment to have my one-year-old leased Jetta serviced and inspected at its 10,000 mile mark. I was told to come in at 9:30 a.m. and I told them I was staying with the c one-year-old leased Jetta serviced and inspected at its 10,000 mile mark. I was told to come in at 9:30 a.m. and I told them I was staying with the car since I had no way home. When I arrived at 9:30, Dawn reiterated again that I would be staying with the car and they would try to have me "in and out in no time." Well three, yes 3, hours later, I was finally leaving. My car sat in front of the building for two hours while I read my newspaper waiting. I finally went to ask and she said they were moving it in and when the papers came out, she'd come to get me. I waited and then asked her again about my car, explaining that I have a second VW Jetta one-year-old to bring in on Thursday for the exact same thing. What can I do not to wait? Can I come in at 7 a.m.? Well, she said, no one will be here at 7 a.m. but you can come at 7:30 a.m. and the mechanics start at 8 a.m. and there is only one other car at that time. Well, time kept ticking by. Now I was on the 2 1/2 hour wait. I asked her again if there was another way to do this; can I drop my car off the night before? Yes, she said and handed me an envelope for the keys. I asked about my car. She said they were washing it and it would be right out. I waited outside, no car. I went back in and as I came in, she went out the back door. Another woman sitting at her computer said, "I think she went for your car." So I went back outside. Still no car. I started to walk around the back but came back into the office. At that point a service man came in carrying keys and I asked if they were mine. "Oh, I don't know," he said, and handed me the keys without asking for ID or anything. Luckily it was my car at 12:30 p.m. and guess what? It wasn't washed! So what was I waiting for? And there was a courtesy car sitting right out front but no one bothered to ask if I wanted to use it. Here's what Honda did for my husband the next day for his car being inspected: greeted him by name under a tent, wrote his ticket and sent him inside, asked if he was staying and if so did he want a doughnut and coffee, asked if they could take him back to his office in a courtesy van, and picked him up. Honda has SERVICE; this dealership DID NOT! More

I have serviced my volkswagen GTI in a few dealerships locally, and my experience has never been greater or more pleasant then my dealings with Legend. The service advisors Dawn and Robert are always very locally, and my experience has never been greater or more pleasant then my dealings with Legend. The service advisors Dawn and Robert are always very knowledgeable and go above and beyond to help me. Whenever i call to make appointments for sercice the receptionist Jasmine always is willing to help work around my difficult schedule, even offering shuttle rides to work or my home. This dealership is very busy so even the manager Edward or Tara would get on the phone with me to give me updates or explain the concerns. Sometimes the technicians will also get on the phone or even take a drive with me in my car to help me better understand whats going on. I will only service my car with Legend because they are the best, and strongly recommend anyone who loves their car as much as I do to do the same. More

We leased a Volkswagen Passat and there have been continuous problems. Brought in for recall "fix" and it came back with electrical problems. Tried to get another appt to repair. You call, they say continuous problems. Brought in for recall "fix" and it came back with electrical problems. Tried to get another appt to repair. You call, they say they will call back to schedule an appt. They never do, so you call again and again. Finally, we got an appt. brought the car there at 7:30 AM on a weekday. Called & called to get update, said they were still checking (really believe they didn't check car yet). Car was there overnight and entire next day. Told us they "don't provide loaners". Car ultimately was in for 2 1/2 days, never repaired - finally said they had to order a part. 3 weeks later, rcvd call, part was in. When we cb, nobody knew anything about it (that was when you got a person, not automated message). Woman who called and lm said she had no idea. Now, entire navigation system has also gone out and still unable to get appt. Finally, called Sunrise Volkswagen and we are going there. Apparently, they only care about their Audi customers - don't purchase/lease a Volkswagen thru this dealer - this has been the "worst experience" ever with a dealer. Have spent $300.00 so far on rental cars ourselves and no repair on the V. More