Legend Porsche Audi VW - Service Center

I have serviced my volkswagen GTI in a few dealerships locally, and my experience has never been greater or more pleasant then my dealings with Legend. The service advisors Dawn and Robert are always very locally, and my experience has never been greater or more pleasant then my dealings with Legend. The service advisors Dawn and Robert are always very knowledgeable and go above and beyond to help me. Whenever i call to make appointments for sercice the receptionist Jasmine always is willing to help work around my difficult schedule, even offering shuttle rides to work or my home. This dealership is very busy so even the manager Edward or Tara would get on the phone with me to give me updates or explain the concerns. Sometimes the technicians will also get on the phone or even take a drive with me in my car to help me better understand whats going on. I will only service my car with Legend because they are the best, and strongly recommend anyone who loves their car as much as I do to do the same. More

We leased a Volkswagen Passat and there have been continuous problems. Brought in for recall "fix" and it came back with electrical problems. Tried to get another appt to repair. You call, they say continuous problems. Brought in for recall "fix" and it came back with electrical problems. Tried to get another appt to repair. You call, they say they will call back to schedule an appt. They never do, so you call again and again. Finally, we got an appt. brought the car there at 7:30 AM on a weekday. Called & called to get update, said they were still checking (really believe they didn't check car yet). Car was there overnight and entire next day. Told us they "don't provide loaners". Car ultimately was in for 2 1/2 days, never repaired - finally said they had to order a part. 3 weeks later, rcvd call, part was in. When we cb, nobody knew anything about it (that was when you got a person, not automated message). Woman who called and lm said she had no idea. Now, entire navigation system has also gone out and still unable to get appt. Finally, called Sunrise Volkswagen and we are going there. Apparently, they only care about their Audi customers - don't purchase/lease a Volkswagen thru this dealer - this has been the "worst experience" ever with a dealer. Have spent $300.00 so far on rental cars ourselves and no repair on the V. More