Legend Porsche Audi VW - Service Center

Great service, on time and professional. Will always go to Audi massapequa for all my service. Most modern and clean facilitt i have ever been to to Audi massapequa for all my service. Most modern and clean facilitt i have ever been to More

Second visit to the service department and I had a wonderful experience both time. Very clean and organized. Friendly staff. Work was performed in a timely manner. Came all the way from Brooklyn. wonderful experience both time. Very clean and organized. Friendly staff. Work was performed in a timely manner. Came all the way from Brooklyn. More

Legend Auto.. horrible treatment of a frontline worker!!! I was given a “bait and switch” deal by your service department. The customer getting service directly in front of me was told that for worker!!! I was given a “bait and switch” deal by your service department. The customer getting service directly in front of me was told that for his vehicle, it is $155 for a “diagnostic,” but this price is then put towards the cost of the repair. I was not given this courteous treatment, and actually was treated in a snyde way by a Cathy and another gentleman. They told me that if I didn’t like it, I could have “taken it or left it.” I disagree with this statement. My car simply needed a new battery, with the light indicator for battery shining on the dashboard. I would assess the situation as pretty open and shut. As well, I was given 3 different price quotes during my calls with your staff between Friday and Saturday. Furthermore, my car needed a jump start to get it to your establishment. Is your staff saying that I should have come and jumped my car out of your lot? So this classy dealership would look like a junkyard... SERIOUSLY? I had no choice but to pay $320 for a simple battery change. The gentleman at the service desk expressed that yes, this is a “fair price” because the service man for VW was alone and had 7 vehicles to work on. It is again, inappropriate to offer me this rationale, as I, a customer, am in no way responsible for the staffing and logistical oversight at Legend Auto. And to think, I was actually looking at the 4 x 4’s in your showroom to accommodate my expanding family. There is literally a snowballs chance in xxxx that I will ever purchase another Audi or VW again in my life. I have driven/ owned a total of 4 Audi’s/ VW’s since the year 2000. I actually haven’t owned any other vehicle in my life, but that ended today. All of my vehicles were from the Smithtown dealership. I will be sure to let them, and corporate for that matter, know they have lost a lifelong customer and will explain my reasoning. I don’t have time for this garbage. You should be ashamed of yourselves. More

Scott and the service department are #1 always go the extra mile. Thanks for the great service And great Professionalism I will recommend anybody to go see Scott and the service team extra mile. Thanks for the great service And great Professionalism I will recommend anybody to go see Scott and the service team More

Came in for a recall and the service was very good. They took me at the assigned time. Car a was presented to me fixed. took me at the assigned time. Car a was presented to me fixed. More

Great service dept I took my Wifes Jetta in for a recall. As I do most of my own service work they do not know me or the car but were just as eager to please me as if I I took my Wifes Jetta in for a recall. As I do most of my own service work they do not know me or the car but were just as eager to please me as if I was a regular customer in the Service Dept. The service advisor, Cathleen took the car in and asked if I would be staying with them while they performed the recall, I was not going to stay so she said she would call when the car was ready. When she called a few hours later she said the Tech had checked the car over and found a few issues that should be looked into. I was aware of most of the things the Tech had found and said I would take care of them. At no time was I pressured to have the items repaired at the dealership, as someone who likes to do most of my own work I really appreciate that. When I picked the car up they had also preformed an additional recall repair that I had forgotten about, I was out in less than 5 minutes and I think they even gave the car a quick wash!! I have used the Parts Dept before and have to rate them top notch also, now I can put the Service Dept at the same level Thanks Kevin Kennedy More

Great Bill was excellent and I will go back. Thank you it was the first time I serviced my car there and I was very happy w them. Bill was excellent and I will go back. Thank you it was the first time I serviced my car there and I was very happy w them. More

Great Service As always, Legends provided quick and highly efficient service. I was able to drop off my car after work in Tuesday, get a rental from the dealership, As always, Legends provided quick and highly efficient service. I was able to drop off my car after work in Tuesday, get a rental from the dealership, and pick up my car the following day after work. The service department was super friendly and they were able to get my car in to be serviced on extremely short notice. Thank you! More

Dawn was very helpful and friendly. Dawn is always very helpful and friendly. She knows why I'm there and makes me feel that she's taking care of everything promptly and efficiently. Dawn is always very helpful and friendly. She knows why I'm there and makes me feel that she's taking care of everything promptly and efficiently. More

Oil change This was my first time at Legend VW. I took my Jetta in for an oil change. They were fast and convenient. The staff was very helpful and answered all This was my first time at Legend VW. I took my Jetta in for an oil change. They were fast and convenient. The staff was very helpful and answered all of my questions. I had no problem making an appointment. I would recommend this service department. More