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Legend Porsche Audi VW - Service Center

Amityville, NY

4.9
393 Reviews

393 Reviews of Legend Porsche Audi VW - Service Center

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February 24, 2024

Jack at the desk was very helpful and courteous. He explained everything clearly and gave an accurate timeline for completion of services. Servicemen were clean and left my car neat and tidy. More

by jdonaldson17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack (sorry, don’t know his last name) at the front desk in the service dept
Feb 27, 2024 -

Legend Porsche Audi VW responded

Hello, thank you for your wonderful review! Keeping our customers well informed and up to date about their service is very important to us and we're delighted to hear that Jack provided you with an amazing experience. We'll be sure to pass your great feedback along to our team. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 20, 2024

Wonderful staff. Very knowledgeable and informative. Attentive to my needs and communicate well with me More

by gguadaluperamirez18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack!
Feb 21, 2024 -

Legend Porsche Audi VW responded

Hello Guadalupe, thank you for your kind words! We're pleased to know that our staff have provided you with an overall great experience while servicing with us. We'll be sure to pass your positive feedback along about all of their work. Thank you for choosing Legend VW to service with and for taking the time to let us know about your visit. If there is anything you may need, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 16, 2024

Most excellent people who are very considerate and always do business the right way!!! Would totally recommend!!!! More

by IMPELL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Hagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Ladd, David Zelen
Feb 16, 2024 -

Legend Porsche Audi VW responded

Hello Tony, thank you for your kind words! We are happy to know our team always provided you with an amazing experience. We appreciate the recommendation and thank you for taking the time to leave us a great review. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 16, 2024

The service representative was polite and aware of the nature and cope of the schedueled service. The service representative kept me informed as the scheduled work progressed, Again, what a pleasure not More

by mandmcraven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Legend Porsche Audi VW responded

Hello Mr. Craven, thank you for your wonderful feedback! We're pleased to see that our team kept you up to date about the status of your vehicle and that you are impressed with the overall experience. Thank you for choosing Legend VW to service with and we look forward to welcoming you back for any future service visits. If there is anything you may need, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 13, 2024

Heather and Team were great to work with…professional and pleasant! Kept me up to date throughout the service process and were very responsive. More

by bt156630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Legend Porsche Audi VW responded

Hello, thank you for your wonderful review! We're delighted to hear that our team displayed great professionalism and communicated effectively during your service visit. We'll be sure to pass the kind words about their work along to all of them. Thank you for choosing Legend VW to service with and for taking the time to tell us about your experience. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 10, 2024

I always love the service and the team; however, the additional 3% credit card fee on auto service is egregious after paying $199 per hour for labor. Legend management, you may lose long standing patro More

by HAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Ladd
Feb 12, 2024 -

Legend Porsche Audi VW responded

Hello, thank you for taking the time to leave us some valuable feedback. We are pleased to hear that our team has always done a great job and we appreciate your continued support. Regarding your concerns about the additional credit card fee, we understand your frustration and we are sorry for any inconvenience this may have caused. We always aim to provide transparency with our pricing when possible and we apologize if we fell short. Our customer's satisfaction is incredibly important to us and we appreciate you taking the time to let us know about what we could do better. If there is anything you may need, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 09, 2024

Service was fast and courteous… that is a reason that I am a customer of your group ( both of my cars; VW Jetta SE, and Porsche Macan are purchased at your dealership. More

by toothdoc1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Piotr Motyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Legend Porsche Audi VW responded

Hello Yury, thank you for the amazing review! We're delighted to hear that your service was completed promptly and our team provided you with amazing customer service. We appreciate your continued support and would like to thank you for taking the time to tell us about your experience. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Porsche Amityville #porscheamityville member of the Legend Auto Group #thelegendautogroup

February 08, 2024

Everything is always first class. Heather always takes the time to explain all work and costs More

by CATDOUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Legend Porsche Audi VW responded

Hi Doug & Catherine, thank you for your amazing review! We're delighted to know that you always have an amazing experience with servicing with us. Heather is a valued member of our service team and we'll be sure to pass the kind words along. Thank you for taking the time to leave us a great rating, we really appreciate it! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 05, 2024

Recently moved in the area, looking for reputable service for my Audi, they seemed to have the best reviews. So I made an appointment online, for approximately 2 weeks out with a loaner vehicle. They call me More

by chouj888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reception
Feb 06, 2024 -

Legend Porsche Audi VW responded

Hello Mr.Chou, we apologize for any inconvenience caused due to our short supply of loaner vehicles. This is an ongoing issue we have been working to solve and your feedback is greatly appreciated. Our receptionists make sure our customers stay well informed of this issue while we are in the process of fixing it. We would like to apologize again for any miscommunication and we hope we can leave a more positive impression if you choose to service with us in the future. Rep: Audi Massapequa

February 02, 2024

The service was quick and great. Excellent communication and kind service from Jack. Appreciated the updates. More

by jennifer.ziegler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
Feb 05, 2024 -

Legend Porsche Audi VW responded

Hi Jennifer, thank you for your wonderful review! We're delighted to know that Jack kept you consistently updated and that your service was completed promptly. We appreciate you taking the time to write us about your visit and thank you for choosing Legend VW! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto

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