Legend Porsche Audi VW | Page 78

Shady Went in with a bad ECU, OK that happens when tuned. Instead of paying for a new one I dropped off a used one. When I dropped it of I asked where I w Went in with a bad ECU, OK that happens when tuned. Instead of paying for a new one I dropped off a used one. When I dropped it of I asked where I was at price point with diagnostics and such. Was told $400...ok fine. Got a call next day saying used ECU working fine and bill is $1037. Math didn't add up when VW states 2.5-3 hours of labor for an ECU install. Questioned when I showed up in person and they had no rebuttal. After a small back and forth I was told my bill could be reduced. Magically it was reduced $300 to the amount I should have been charged in the beginning. I'm not sure how many unsuspecting people they've caught by this shady business practice but I genuinely feel bad for them. To top everything off they delivered my car with a cracked windshield which bill swears came that way. I know 100% it didn't. I watched him check my car in looking at my registration and inspection and that's where the impact on my windshield was. Shadiest dealer ever folks. More

Amazing Experience Legend really cares about customer service. They were not pushy at all. The entire deal/negotiation was done in front of me. I appreciated that there Legend really cares about customer service. They were not pushy at all. The entire deal/negotiation was done in front of me. I appreciated that there was no playing games, and going back and forth to the manger to work out "a better price". I truly feel I received great customer care and a fair deal. I highly recommend Legend. More

Will update. I can not delete this review so I am modifying it until a resolution is reached. Dealer is assisting me now and will update after. I can not delete this review so I am modifying it until a resolution is reached. Dealer is assisting me now and will update after. More

Great all-around experience What helped is that I knew exactly what I wanted going into the experience, and happened upon Alan Cantor, a well-versed sales agent who happens to sh What helped is that I knew exactly what I wanted going into the experience, and happened upon Alan Cantor, a well-versed sales agent who happens to share my taste in comedy and humor! Besides that Alan was as good as they come. And a company is only as good as its' customer-facing employees. I will definitely have this dealership in mind when the time for my next purchase comes around. Only reason for 4 stars on 2 of the categories is the length of time I had to wait for the finance managed to get me through the paperwork... Took about an hour for him to even sit down with me. Once we got to the work found out he was a cool guy. More

Buyer beware Do not trust this dealership. I turned in my vw lease for another vw lease and got slapped with a $3100 bill 5 months later. They are misleading and Do not trust this dealership. I turned in my vw lease for another vw lease and got slapped with a $3100 bill 5 months later. They are misleading and not trustworthy .... Take your business elsewhere More

Great place I bought 2 cars from them they are the best Amazon experice . Great customer service great environment deff will go back love there cars will be going I bought 2 cars from them they are the best Amazon experice . Great customer service great environment deff will go back love there cars will be going back for service More

Legend Staff & Corporate Provide Unparalleled Service We are now on our FIFTH vehicle from Legend!! When I broke down with my 2012 Tiguan, my immediate thought was that it was going to be a very lengthy, We are now on our FIFTH vehicle from Legend!! When I broke down with my 2012 Tiguan, my immediate thought was that it was going to be a very lengthy, unpleasant battle to get resolved. The truth is, nothing can be further than the truth. Alan, Sam, and Scott were absolutely amazing!! I felt fully supported from the onset. David arranged for quick, attention to detail service in the finance department. Another great encounter with him. Within a day, my 2012 was repaired and ready for pick up. I expressed concerns of not feeling safe getting back into the vehicle. Rather than getting lip service or feeling pressured, they supported and validated my concerns. Within 1 week, they had me in an outstanding, brand new vehicle with financial assistance from VW. I feel 100% confident that kind of support and service just isn't the norm anymore. Legend is truly in a class all it's own, Absolutely no pressure sales, and incredibly knowledgeable sales and managerial personnel. They make you feel like family, whereas no other dealer I have ever visited has been able to do that. I would be remiss if I did not mention how amazing Keith Barnes was at Corporate. More