Bohn Buick GMC - Service Center

Rude staff I called twice in 6 weeks to schedule service for a recall and no one would return my call. I went to the dealership to speak with someone in person a I called twice in 6 weeks to schedule service for a recall and no one would return my call. I went to the dealership to speak with someone in person and the staff was very rude. The guy I dealt with kept interrupting me when I was trying to talk and getting me to just stop talking. Another guy was near us and shouted that parts didn’t exist for the recall. The guy I dealt with said he was in sales and didn’t know what he was talking about. So the “salesman” came out of the office he was sitting in and said “technically there are no parts for that.” I already had a very frustrating experience with my calls not being returned, the woman I spoke with at the dealership, and the man that kept interrupting me, then that guy had to be cocky when no one was speaking to him and he had nothing to do with the matter. The guy I dealt with told him nothing and at no point apologized for any of the issues I encountered. He would just cut me off and barely let me talk. Horrible customer service. I will not go back or recommend them. More

Service Brought my car in for service on Saturday, was suppose to receive a call for an update on Monday, no call received. Then Tuesday I called 3 times and Brought my car in for service on Saturday, was suppose to receive a call for an update on Monday, no call received. Then Tuesday I called 3 times and left messages for the technician, no call back, then Wednesday my husband had to call to find out what was going on and someone told him that the car would be ready that evening. I received a phone call at 5:15pm on Wednesday telling me my car was ready! Very disappointed in the service. More

Did great job. Nice courteous staff. Kept me informed. Transported me home when car needed to stay for service. Called and offered pickup service back to dealersh Nice courteous staff. Kept me informed. Transported me home when car needed to stay for service. Called and offered pickup service back to dealership when repairs were complete. More

Great!! The staff couldn't be nicer and my service advisor wouldn't let me leave with my car being dirty. He made sure someone took it through the car wash ne The staff couldn't be nicer and my service advisor wouldn't let me leave with my car being dirty. He made sure someone took it through the car wash next door!!! GREAT CUSTOMER SERVICE 👍🏻 More

Excellent Great service good people excellent staff comfortable environment attentive staff great coffee clean rest rooms nice area for business excellent amoun Great service good people excellent staff comfortable environment attentive staff great coffee clean rest rooms nice area for business excellent amount of time waiting for car to be serviced More

Extended Warranty About a week ago i had an issue with my extended warranty in relation to certain parts being covered on my vehicle. The finance manager Mr. Felipe de About a week ago i had an issue with my extended warranty in relation to certain parts being covered on my vehicle. The finance manager Mr. Felipe de J Salguero spent several hours with me and he did not stop until the issue was resolved. This was just another example of great service after the sale and I have to say 'way to go Finance department!!' excellent service and dedication in keeping Don Bohn operating as "One" successful team!!!! R.E.G. II More

I came in for a Oil change and factory recall.I was given great service and the job was done in super time. I shall continue to have my service done at this dealership and I intend to buy my next car from th great service and the job was done in super time. I shall continue to have my service done at this dealership and I intend to buy my next car from them More

I bought my GMC Sierra February 2009. I have had it in for service and warranty work about 4 times. The service I received was excellent and timely. The professionals at Don Bohn Buick GMC are highly reco for service and warranty work about 4 times. The service I received was excellent and timely. The professionals at Don Bohn Buick GMC are highly recommended. More

I went to Don Bohn to get a diagnosis of my Acadia. John I went to Don Bohn to get a diagnosis of my Acadia. John Daigle was courteous and didn't take any time at all to get to my car. I received an es I went to Don Bohn to get a diagnosis of my Acadia. John Daigle was courteous and didn't take any time at all to get to my car. I received an estimate from John and he was able to answwer all my questions to my satisfaction. John kept me up to date on the vehicle's progress and got it back to me with the work done perfectly. My overall experience from the beginning with Don Bohn has been more than excellent. My wife and I had gone to a number of dealerships in person and online, we were very conversant with many of the details regarding the Acadia and were pretty sure that we wanted to purchase one. We visited a number of other dealerships for different kinds of cars including at least three other GMC dealerships and found that either the other dealerships knew little about their vehicles, tried to strong-arm us into a vehicle that didn't include features we wanted, colors we didn't want or who knew less about their vehicles than we did. In one particularly troubling visit to another local dealership (Royal), the salesman blew off my wife's questions and acted as if we were lucky that he bothered with us at all. Don Bohn's salesman and especially their business manager, take particular care to answer all our questions and made sure we had exactly what we wanted and kept in contact with us until we were satisfied. We are more than satisfied with both the Sales staff and with all of our subsequent interactions with the Service staff. Thanks for making the experience so good. My wife insists that I mention that this was her first non-foreign car purchase and she sends her thanks. We will definitely consider any future vehicle purchases from Don Bohn first and foremost because of the satisfaction we have had with them. The distance is worth it! More

I always get good service when i have to bring in my Buicks(s) Infact I bought another from Don Bohn because of it. The last car I bought (an Enclave) seems to be fairly trouble free so far after 8 mo Buicks(s) Infact I bought another from Don Bohn because of it. The last car I bought (an Enclave) seems to be fairly trouble free so far after 8 months of ownership, Just a few recalls, nothing major More