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Legacy Nissan

London, KY

4.9
173 Reviews

395 Kentucky 192

London, KY

40741

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Showing 173 reviews

August 04, 2011

This is the BEST dealership i have ever worked with. I have owned two used vehicles from this dealer, and other family members have owned numerous new and used vehicles from here as well. The variety of c More

by ashton88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Hyde, David Gambrell
July 30, 2011

I got told I they got me a loan then blew me off I called left messages they never call back szaidx they would find m the car I wanted never did I called and they said they didn't find my car so they didn.t More

by daymian
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
tara and amy
Aug 03, 2011 -

Legacy Nissan responded

I just received your review from Dealer Rater. My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. I have spoken with the Finance Manager who looked at your deal and he informed me of the situation. Please email, or give me a call at 606.330.7024 so we can speak about your experience in detail. Thanks, and I look forward to hearing from you soon.

Aug 03, 2011 -

daymian responded

You can contact me at daymianlombardi@yahoo.com

Aug 03, 2011 -

Legacy Nissan responded

Daymian, I apologize for not giving my email in the prior message. My email is acroley@legacynissan.com. We can correspond with one another through Dealer Rater, or through ou private email, which ever you prefer. Thanks for your timely response.

July 25, 2011

we were looking for a sm car and we have filed bankruptsy, we were lied to by the jake he told us he would call us back after several days no call then we got brian who wold be more than happy to More

by svnoble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jake and the a Brian
Jul 26, 2011 -

Legacy Nissan responded

My name is Arvil Croley, and I am the Internet Sales Manager with Legacy Nissan. My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. First and foremost, let me apologize on behalf of our dealership for the experience that you had previously with us. I have spoken to both Brian and Jake, as well as the Finance Manager who handled your application. I believe that we can resolve your issue, if you are willing to work with me personally to both put you into a vehicle, and to understand what went wrong during your last visit so that we as a dealership can prevent this from happening again. Thank you for bringing this issue to my attention. I look forward to working with you soon.

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