Legacy GMC of Laurel - Service Center

One of best atmosphere for a dealership I’ve been in. Your sales and service personnel are always welcoming, and treat you with curtesy. I’ve purchased 2 trucks from you in the same year. Before I say an Your sales and service personnel are always welcoming, and treat you with curtesy. I’ve purchased 2 trucks from you in the same year. Before I say anything I want you to know that I love my truck, and I’m looking to get rid of it, but when comes to getting it fixed you run and throw the blame on gmc. I didn’t buy these trucks from gmc I bought them from you. I have one (75 thousand dollars) that sounds like machine gun going down the road. I brought this up to the salesman the day I drove it. His reply was ( don’t worry about it it’s under warranty) I’ve brought it up to service numerous of times and the answer( That’s the way these tires sound) roaring I understand and I was told this before I bought it, but noise I hear doesn’t have anything do with the roar. Sounds like a defect in the spicing of the tire, but it’s annoying, so annoying I hate driving it, and when I it take to you to get it fixed all I get is excuses. The other one (55 thousand dollars)transmission goes out and when this happened it caused the engine to overheat. No one seemed care about the engine overheating and stuck a new transmission it. Now we got the truck in service with the engine shattered all over the place patching on it. This along with the other is totally unacceptable, and I have yet talked to the right person that’s going to get things right, and Im tried of hearing what gm is going to do. On top of that my son’s truck requires him the use of a truck and they shove in a car knowingly. If these problems are not addressed accordingly it will force me to take a stand. I have been patient and com with everyone, and haven’t said a word with anger, but that approach has felled. Your response in the matter will be deeply appreciated. More

Service was great. Very quickly got my car in and out. Will be back next service for another great experience Very quickly got my car in and out. Will be back next service for another great experience More

Schedule was on time as a matter of fact, a head of schedule and out the door before the regular schedule time. schedule and out the door before the regular schedule time. More

The sales manager and service department have been great. I purchased a Sierra truck that had some transmission issues that were not the fault of the dealership but they went above and beyond to make it righ I purchased a Sierra truck that had some transmission issues that were not the fault of the dealership but they went above and beyond to make it right. More

So far good service good timing i hope this all stays the same and my engine and transmission last same and my engine and transmission last More

I found this dealership very easy to deal with. They were friendly during the buying process and also getting my truck serviced. It is always better to deal with local folks. I would definitely enc They were friendly during the buying process and also getting my truck serviced. It is always better to deal with local folks. I would definitely encourage others to shop with Legacy of Laurel... More

I especially like the service department. They are friendly, knowledgeable and very efficient. I appreciate them and would recommend them. They are friendly, knowledgeable and very efficient. I appreciate them and would recommend them. More

Great friendly service and very helpful people who are very knowledgeable and helpful individuals 👍 will always use them to service my cars. very knowledgeable and helpful individuals 👍 will always use them to service my cars. More

Good friendly staff and knew exactly what I wanted and very clean facilities,would gladly recommend any one very clean facilities,would gladly recommend any one More