Leesburg Volkswagen - Service Center

Much improved A much better experience from my previous visit. Happier people and pleased with the changes that have been made. Now I can say I would return for ser A much better experience from my previous visit. Happier people and pleased with the changes that have been made. Now I can say I would return for service and could revommend. More

Sales Sheriff Lowe Went in for an oil change on my 2006 Jetta TDI and ended up buying a 2019 Jetta. I knew it was time to trade in an old F1 50 which was not suitable fo Went in for an oil change on my 2006 Jetta TDI and ended up buying a 2019 Jetta. I knew it was time to trade in an old F1 50 which was not suitable for commuting to Atlanta, but needed a push. I explained everything to Sheriff Lowe when she came out to talk to me in the parking lot. She was very helpful and listened to my situation and convinced me that it really didn’t make sense to wait until the truck broke down on I 75. I couldn’t be happier with her help and guidance. Now I have two Jettas, one for local trips and one for long commutes. More

Zero responsibility Awful dealership to work with. The pre-installed pinstriping that was applied to the car before I ever dealt with them ended up damaging the paint und Awful dealership to work with. The pre-installed pinstriping that was applied to the car before I ever dealt with them ended up damaging the paint underneath. They refuse to fix the paint that they damaged, only offering to bandaid it with more striping. This is after forcing me to reschedule my first service appointment because "our paint guy isn't here right now." Didn't offer to take it in and offer a loaner while they looked at it or anything. Currently the paint issue has been reported to VW Corporate and my case was escalated to a regional case manager. I have also filed a complaint with the BBB. The car is a lease, so if I choose to turn it in at lease end, they will simply be attempting to resell a car with unreported paint damage and depreciation to a new unwitting customer. More

Poor customer service at the parts department Purchased parts twice at this dealership. Both times the parts manager was too busy on the phone to even make eye contact. I get he was busy with a cu Purchased parts twice at this dealership. Both times the parts manager was too busy on the phone to even make eye contact. I get he was busy with a customer on the other line, but should have at least made eye contact especially if I’m standing about four feet away from him. As he handled his business I stood at the counter while my wife was looking around. Both times after finishing the call his eyes stayed fixed into his computer monitor and there was nothing but silience as I stood there waiting to be acknowledged. When he finally took his eyes off the screen my wife and I were greeted with “Are you guys purchasing anything, or just looking around?” My wife and I just looked at each other in disbelief and confused as to why would I just be standing at the counter if we were just looking around. My first experience with Doug was just as bad when I Iayed two sunshades on his counter and he asked me “can I help you?”. At least on my first visit after his silence while starring at his computer screen I was greeted with a less confusing question. More

Good experience Went in to get oil changed, left with a new car. Quicker than the last time we bought a car here, which was good. No high pressure. Went in to get oil changed, left with a new car. Quicker than the last time we bought a car here, which was good. No high pressure. More

Terminated a VW lease contract; bought a new 2017 Jetta. Professional staff eager to sell their products. This is our third transaction at Leesburg Volkswagon. Being a cautious consumer, I would highly rec Professional staff eager to sell their products. This is our third transaction at Leesburg Volkswagon. Being a cautious consumer, I would highly recommend doing your homework and due diligence prior to entering any car dealership. Buyer must be knowledgeable and careful even at the best store. Overall, our experiences at Leesburg VW have been positive. More

Volkswagen Jetta The time scheduled was great because it was a Saturday and the early hours meant I could get finish early to start the day, The service advisor and th The time scheduled was great because it was a Saturday and the early hours meant I could get finish early to start the day, The service advisor and the service were excellent and the cost was affordable. More

Awesome Costumer Service! I went to get a diagnosis and fix my EOS Volkswagen and they have a ride back to my job and pick me up then. Nice, friendly, caring and kind people o I went to get a diagnosis and fix my EOS Volkswagen and they have a ride back to my job and pick me up then. Nice, friendly, caring and kind people over there. They have snacks on the waiting room for free crayons and paper for kids and a nice big TV on the waiting room. Clean and fast when you request for quick services. They fix my car the same day that I drop it off. David and Ginna: Good job for take care of me when I left my keys on one of the cars that gave me a ride that week. They were waiting for me outside when I arrived to my appointment the first day. Also they saw me with a lot of mail from work and they have a nice caring blue bag to put all my stuff. Very in shock with such a great service. Madeline Carter. More

Exceptional Service I can honestly say since the first time I walked through the doors of Jenkins Volkswagon I felt like this is where I belonged and where I will continu I can honestly say since the first time I walked through the doors of Jenkins Volkswagon I felt like this is where I belonged and where I will continue to come for service and when the time comes to buy a new car. Thank you to everyone for making people feel like a part of your family. More

Service I brought my Jetta in for service and Phyllis explained what needed to be done. The waiting area was excellent and very comfortable. I was on my way i I brought my Jetta in for service and Phyllis explained what needed to be done. The waiting area was excellent and very comfortable. I was on my way in a very short time. I will be using Jenkins again. More