Leesburg Volkswagen - Service Center

brought my car in for a service inspection. had a very pleasant expierience with the service staff. from the time i called to make an appt. to the time i left. jessica was very nice on the phone, all the pleasant expierience with the service staff. from the time i called to make an appt. to the time i left. jessica was very nice on the phone, all the service crew were very informative throughout the process. i recommend them highly. thanks to all. i even bought a shirt in the parts dept. same friendly service there too! More

What a great team these guys have. Thank you for getting me in and out quick. I'll be back soon for my next oil change. me in and out quick. I'll be back soon for my next oil change. More

I was treated with upmost attention by all three employees: Edwin Moralis, Travis Everett and expecially Mike Ferrari. All three employees went out of their way to make me completely satisfied wit employees: Edwin Moralis, Travis Everett and expecially Mike Ferrari. All three employees went out of their way to make me completely satisfied with my experience in buying my new car. More

I would like to just give a good review for this dealership , Especially Aish John a wonderful saleperson ,thanks you all thank you very much dealership , Especially Aish John a wonderful saleperson ,thanks you all thank you very much More

The dealership is a class operation. This review is about Travis Everett. Travis is a rare salesman, he is available by calling his cell phone almost any time of the day. I am 85 years old and I have had a Travis Everett. Travis is a rare salesman, he is available by calling his cell phone almost any time of the day. I am 85 years old and I have had a great many cars and Travis is absolutely the best car salesman I have ever dealt with. Today he showed me all about using my GPS system. More

Can't keep their word. I was so happy to purchase my VW 2015 Passat TSI SE from these guys a year ago and now things are going down the drain. I made an appointment over the I was so happy to purchase my VW 2015 Passat TSI SE from these guys a year ago and now things are going down the drain. I made an appointment over the phone to get THREE recalls taken care of (Including the infamous Takata Airbag) and asked for a rental for the time it would take to repair my vehicle, which customer service told me would be no issue whatsoever, they'd have a rental ready for me when I arrived and even offered a complimentary car wash. All I would need is proof of insurance, my ID and a credit card for them to hold. Sounds great, right? So, here we go, off to the appointment! But, hold on. Now I get to the desk to check in and there is "virtually no way" I can be given a rental for the time it would take to fix everything. "My boss wouldn't validate me doing this, there's nothing I can do." An employee offered me a ride back to my job, which seemed like a ridiculous bargaining plea to "suffice the customer". Why can't I get the complimentary rental I was promised on the phone when I initially made my appointment?? To no avail, there is "nothing we can do". So, I'm forced to reschedule weeks later due to the inconvenience and wasted my afternoon going up there. Not only have I missed work now thanks to this incident, but now I"M the inconvenience? I'm tired of being blatantly lied to over the phone just to come into the dealership and waste my time. I don't want your 10% off coupon, I don't want a ride from your employees, I WANT what I'm told I'm going to get without having to play a 50/50% chance to get it! Honestly, what the xxxx? 2/5 stars More

Me experience with Leesburg Volkswagen I just want to say that the staff that took care of me today, Aisha and Travis, are exceptional people, very knowledgeable and caring. They took a lot I just want to say that the staff that took care of me today, Aisha and Travis, are exceptional people, very knowledgeable and caring. They took a lot of time explaing and assisting me with my concerns. I feel blessed and reassured. Thank you and big hugs to them. More

Great service staff! Very happy to service my vehicle at leesburg Volkswagen. Staff got me in and out with all smiles and save a few dollars with the coupon they mailed me Very happy to service my vehicle at leesburg Volkswagen. Staff got me in and out with all smiles and save a few dollars with the coupon they mailed me! More