Leesburg Volkswagen - Service Center

I know I haven't got my car fixed yet. But my God the new service manager is amazing. His name is Jay. Outstanding customer service. I was lost for words on what he is willing to do for my vw. To help me fo service manager is amazing. His name is Jay. Outstanding customer service. I was lost for words on what he is willing to do for my vw. To help me for my long problems. I give u 5 starts all around Mr jay. Service manager. More

Horrible experience with service dept. Bought 2021 Atlas and paid for running boards. Scheduled installation three weeks out on a Saturday due to not being in stock. Told it would take about 4 hours to ins and paid for running boards. Scheduled installation three weeks out on a Saturday due to not being in stock. Told it would take about 4 hours to install. Asked if we could have service car as we were driving up from Tampa.We were told we could not so we drove up in two cars. Stayed in town for lunch and shopped. Came back four hours later to be told car needed additional two hours as tech didn't realize plastic needed to come off car. We were also asked if we could come back on Monday and pick up or they would drop off. Not an option as car is needed for work. Wife and I left again for two hours. At two hour mark service called (this time) asking for another Hour. 7 hours after dropping off car came back and had to wait another 45 minutes. We also asked the car be detailed as part of the service. It was late there was no one left to take care of car. Poor service guy washed car and vacuumed front seat but missed everything else. 10 hours of my saturday wasted for running boards. Complete failure on so many levels. Of note, I left message with service manager after having asked the two service people to have him call me. No call back or follow up. As a result, I will not be having my car serviced there again nor would I recommend buying there unless you live local and can leave your car for a day. More

Switched to this dealer from Kuhns in Tampa. VERY happy with their service! Professional, fast, friendly and competitive prices. Go there!! They helped out with all that Kuhns in Tampa could not handle. with their service! Professional, fast, friendly and competitive prices. Go there!! They helped out with all that Kuhns in Tampa could not handle. More

We only came for an oil change and left with a brand new car. Very good sales person. Person who handles the loan gave us a good deal. Very nice experience car. Very good sales person. Person who handles the loan gave us a good deal. Very nice experience More

Honesty, dedication and for going above and beyond is how I can describe Leesburg Volkswagen. They worked on my 2019 VW Bug On March 19, 2021 for a small issue I was having. From beginning to end, they amaz I can describe Leesburg Volkswagen. They worked on my 2019 VW Bug On March 19, 2021 for a small issue I was having. From beginning to end, they amazed me with their help, attitude and the attention to detail. Tonya, who answers the phone with a “smile” is a breath of fresh air and always professional and willing to help. Otto Zimmerman….was my service guru. He had a winner’s attitude, and I appreciated the fact that he takes his customers seriously. The attention to detail with which he helped me understand what was going to be done was truly amazing…. thank you Otto!! Aaron Barta…who supervises all of these fine folks throughout the Jenkins family, thank you for your great leadership. Your positive energy, knowledge and commitment to customer service certainly trickles down to your employees. Your company is successful because of its focus on its customer services. Well done! You can be sure that if I have any friends looking to purchase in the future, I'll be sending them to Leesburg Volkswagen! HONESTY...INTEGRITY...RESPECT...EXCEPTIONAL CUSTOMER SERVICE…are the words that come to mind and best describe my recent experience with Leesburg Volkswagen. More