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Leesburg Volkswagen - Service Center

Leesburg, FL

4.6
173 Reviews

173 Reviews of Leesburg Volkswagen - Service Center

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October 08, 2024

Whenever I bring my car there for service it always has to go back the next day. It's never fixed correctly. 3 times it's been there and 3 times it's gone back each time the charge was at 1200.00 or more. More

by cherie239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ed in service , Christie Cook
May 30, 2024

Very good experience every time that I have been to this volkswagen dealership and service and parts are also very good and all the employees are friendly More

by Chadperry1977
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J Dunbar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey , Christie Cook
May 31, 2024 -

Leesburg Volkswagen responded

Thank you for your positive review! We appreciate you choosing us for your vehicle needs!

March 30, 2024

Sarah & Jeff made my purchase possible, Sarah’s personality, knowledge of vehicles, commitment to the satisfaction of customer. Jeff a no nonsense financial officer with just the wave of a pen mak More

by ralbano007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J Dunbar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff finance. , Sarah Carter
Apr 01, 2024 -

Leesburg Volkswagen responded

Thank you for taking the time to give us an outstanding review! We appreciate your business and thank you for trusting us at Leesburg Volkswagen.

March 23, 2024

I have been with Jenkens Volkswagen wagon 11 years with 2 new Volkswagen and have had excellent service with all personnel and maintenance.Never had any complaints. Margaret B. More

by Peggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J Dunbar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christie Cook
Mar 25, 2024 -

Leesburg Volkswagen responded

Thank you for your five-star rating! We appreciate you trusting us over the years with your vehicle needs.

March 13, 2024

Had my car serviced and was very pleased today. My service advisor, Jeffery Lorenzo was very helpful and courteous. He kept me informed and the car was finished in a timely manner. In reviewing More

by jim4941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J Dunbar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffery Lorenzo
Mar 15, 2024 -

Leesburg Volkswagen responded

Thank you for your kind review about our service department. We strive for great customer service and we are glad that showed during your recent visit with us.

September 17, 2023

Everyone was friendly service writer. Christie Cook was exceptionally great Took care of my problems. More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christie Cook
Sep 18, 2023 -

Leesburg Volkswagen responded

Thank you so much for the great review! our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with Christie. We appreciate your business!

September 15, 2023

Dealership, bathroom and waiting area was clean and exceptional. Courtesy drive home with long. Wait time avoided was provided. High standard of workmanship and rapid completion of repair work was perf More

by phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Moushon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christie Cook
Sep 18, 2023 -

Leesburg Volkswagen responded

Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!

September 06, 2023

Very poor service. Had an appointment for installation of high and low beams only to be told after waiting for 2 hours at the dealership that the parts were not there. More

by butler13500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Lorenzo
Sep 06, 2023 -

Leesburg Volkswagen responded

I sincerely apologize for your negative experience. I would like the opportunity to regain your trust in us. Sincerely, Customer Relations Manager, Amanda Head

September 06, 2023

I have been to tbis dealer for seven years! I noticed how you have improved your engagement with customers via streaming on videos. Good to learn! More

by gusto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christie Cook
Sep 07, 2023 -

Leesburg Volkswagen responded

Thank you so much for the great review! our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with Joel. We appreciate your business!

September 01, 2023

Clean and organized environment. Service was excellent. Everyone there was inviting and nice especially the receptionist, Christine Henry. What a team you have there. More

by Angela Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christie Cook
Sep 05, 2023 -

Leesburg Volkswagen responded

Thank you for your kind words about our staff. We appreciate your business and thank you for your 5-star review!

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