Leesburg Volkswagen

2019 Beetle Final Edition Bought a new 2019 Beetle from this dealership today! Initially spoke with Sheriff Lowe, a very helpful salesperson. Worked with Ken to make a deal w Bought a new 2019 Beetle from this dealership today! Initially spoke with Sheriff Lowe, a very helpful salesperson. Worked with Ken to make a deal we were happy with! Finally worked with a very polished customer service guy by the name of Ryan Beyer, to finish the paperwork. Ryan impressed us with his knowledge of Volkswagen and the Beetle. On top of that, Ryan made us feel great about our purchase! We left with smiles, not feeling like we had been through a wringer😃 Thanks for having a positive team to work with on our 2019 Beetle Final Edition! Craig & Laurie Ryan More

Great experience Went in to look at a used Ford Escape, Sheriff made the experience very pleasant and has even followed up several times to make sure everything was go Went in to look at a used Ford Escape, Sheriff made the experience very pleasant and has even followed up several times to make sure everything was good and see if she could help with anything. Would definitely recommend her to anyone looking to buy. More

We love the staff at Leesburg Volkswagen! What normally is a stressful situation was turned into a pleasant situation with the staff at the dealership. Sheriff was on it, she was extremely What normally is a stressful situation was turned into a pleasant situation with the staff at the dealership. Sheriff was on it, she was extremely helpful and knowledgeable and as sweet as she could be. Kenny was honest, easy to work with and we ended up with the price we wanted!!! Which never happens! We laughed with the staff, we learned a lot about our new vehicle and we really couldn’t be happier. More

No pressure! Although I was not sure that I wanted to purchase a Volkswagen, Ms. Lowe was not pushy and gave me all the time I needed to decide on this purchase. Although I was not sure that I wanted to purchase a Volkswagen, Ms. Lowe was not pushy and gave me all the time I needed to decide on this purchase. Actually the entire staff was very professional and accommodating. I would recommend this dealership to anyone who may be interested. More

Zero responsibility Awful dealership to work with. The pre-installed pinstriping that was applied to the car before I ever dealt with them ended up damaging the paint und Awful dealership to work with. The pre-installed pinstriping that was applied to the car before I ever dealt with them ended up damaging the paint underneath. They refuse to fix the paint that they damaged, only offering to bandaid it with more striping. This is after forcing me to reschedule my first service appointment because "our paint guy isn't here right now." Didn't offer to take it in and offer a loaner while they looked at it or anything. Currently the paint issue has been reported to VW Corporate and my case was escalated to a regional case manager. I have also filed a complaint with the BBB. The car is a lease, so if I choose to turn it in at lease end, they will simply be attempting to resell a car with unreported paint damage and depreciation to a new unwitting customer. More

Sheriff was awesome!!!!!!!!!!!! I originally came to just loo around and see what my options were. Even with my credit issues she treated me with nothing but respect! Even when I did I originally came to just loo around and see what my options were. Even with my credit issues she treated me with nothing but respect! Even when I didn’t agree with some of her choices lol she wouldn’t let me leave untill I found a car I looked good in and was comfortable with. I can’t wait untill I’m ready to get My next car and every car thereafter will be purchased thru her More

Happy in the car we wanted My wife and I were greeted very nicely with a friendly staff upon arrival. When it came to seeing the 2 vehicles we set an appointment to see, neither My wife and I were greeted very nicely with a friendly staff upon arrival. When it came to seeing the 2 vehicles we set an appointment to see, neither were on site and we were not notified of this prior to our hours drive to the dealership. We were shown comparable vehicles so our interest level was failing. With some discussion, Sheriff pulled through and saved our experience selling us our first choice of vehicles. There was no pressure put upon us to seal the deal, as a matter of fact, we drove the vehicle home for a few days and finished our deal on the weekend. Overall we had a great salesperson and dealership to get the vehicle we wanted. More

My wife and l were treated vey well no pressure, Sheriff wss one of the best salesperson we have ever dealt with. She new the works of the Passat inside and out.we rate her #1. Sheriff wss one of the best salesperson we have ever dealt with. She new the works of the Passat inside and out.we rate her #1. More

Poor customer service at the parts department Purchased parts twice at this dealership. Both times the parts manager was too busy on the phone to even make eye contact. I get he was busy with a cu Purchased parts twice at this dealership. Both times the parts manager was too busy on the phone to even make eye contact. I get he was busy with a customer on the other line, but should have at least made eye contact especially if I’m standing about four feet away from him. As he handled his business I stood at the counter while my wife was looking around. Both times after finishing the call his eyes stayed fixed into his computer monitor and there was nothing but silience as I stood there waiting to be acknowledged. When he finally took his eyes off the screen my wife and I were greeted with “Are you guys purchasing anything, or just looking around?” My wife and I just looked at each other in disbelief and confused as to why would I just be standing at the counter if we were just looking around. My first experience with Doug was just as bad when I Iayed two sunshades on his counter and he asked me “can I help you?”. At least on my first visit after his silence while starring at his computer screen I was greeted with a less confusing question. More

Look no further!! Where do I even start with this review?! Sheriff Lowe, Scott Wilhelm, Kenny Hunter and the rest of the staff go above and beyond to make sure you feel Where do I even start with this review?! Sheriff Lowe, Scott Wilhelm, Kenny Hunter and the rest of the staff go above and beyond to make sure you feel like more than just a "customer". No concern was too big or too small and were always addressed and my mind was put at ease. Sheriff stood by my side through the entire process and is passionate about what she does. She does not make you feel pressured and truly wants the best for every person that she helps. After this experience I couldn't imagine doing business anywhere else so I think its safe to say I am now a customer for life! More