Leesburg Volkswagen

Can't keep their word. I was so happy to purchase my VW 2015 Passat TSI SE from these guys a year ago and now things are going down the drain. I made an appointment over the I was so happy to purchase my VW 2015 Passat TSI SE from these guys a year ago and now things are going down the drain. I made an appointment over the phone to get THREE recalls taken care of (Including the infamous Takata Airbag) and asked for a rental for the time it would take to repair my vehicle, which customer service told me would be no issue whatsoever, they'd have a rental ready for me when I arrived and even offered a complimentary car wash. All I would need is proof of insurance, my ID and a credit card for them to hold. Sounds great, right? So, here we go, off to the appointment! But, hold on. Now I get to the desk to check in and there is "virtually no way" I can be given a rental for the time it would take to fix everything. "My boss wouldn't validate me doing this, there's nothing I can do." An employee offered me a ride back to my job, which seemed like a ridiculous bargaining plea to "suffice the customer". Why can't I get the complimentary rental I was promised on the phone when I initially made my appointment?? To no avail, there is "nothing we can do". So, I'm forced to reschedule weeks later due to the inconvenience and wasted my afternoon going up there. Not only have I missed work now thanks to this incident, but now I"M the inconvenience? I'm tired of being blatantly lied to over the phone just to come into the dealership and waste my time. I don't want your 10% off coupon, I don't want a ride from your employees, I WANT what I'm told I'm going to get without having to play a 50/50% chance to get it! Honestly, what the xxxx? 2/5 stars More

first time buyer First time buyer was very welcomed by friendly and helpful staff that were also knowledgeable and understanding. Travis and Jeff really helped and too First time buyer was very welcomed by friendly and helpful staff that were also knowledgeable and understanding. Travis and Jeff really helped and took care of me. More

Great experience! I'll be back when it's time for my next vehicle. Richard and the gang are awesome! Thank you for all you do! next vehicle. Richard and the gang are awesome! Thank you for all you do! More

Amazing experience , very friendly and went way out of their way to help. No high pressure. Definitely recommend them. Jason D, Scott and everyone were extremely positiv , very friendly and went way out of their way to help. No high pressure. Definitely recommend them. Jason D, Scott and everyone were extremely positive and helpful. More

I am not at ALL happy. I know that things happen in life. I drove off with a 2016 VW Passat that i thought was all set. Drove the car for 2 weeks and bam...NOT!!!! Had to bring it back because it fell throug I drove off with a 2016 VW Passat that i thought was all set. Drove the car for 2 weeks and bam...NOT!!!! Had to bring it back because it fell through!!!! More

Great experience We went into Jenkins VW and we were met by Sheriff Lowe, she was very knowledgeable about the Tiguan we had in mind. She was not pushy and very patie We went into Jenkins VW and we were met by Sheriff Lowe, she was very knowledgeable about the Tiguan we had in mind. She was not pushy and very patient. All of the people at Jenkins VW were very courteous and patient. Overall, it was a good experience. More

Me experience with Leesburg Volkswagen I just want to say that the staff that took care of me today, Aisha and Travis, are exceptional people, very knowledgeable and caring. They took a lot I just want to say that the staff that took care of me today, Aisha and Travis, are exceptional people, very knowledgeable and caring. They took a lot of time explaing and assisting me with my concerns. I feel blessed and reassured. Thank you and big hugs to them. More

Anthony Malara was Awsome I had a very long search for the perfect pre-owned car. Anthony was very kind and understanding. He spent many hours with me and helped me find the I had a very long search for the perfect pre-owned car. Anthony was very kind and understanding. He spent many hours with me and helped me find the right car for my needs. I sincerely appreciate his efforts! He went way above and beyond and in the end I now have a beautiful car that will last me for many years. He was very professional and knowledgeable! I would not hesitate to buy a car from him again. He made the whole process easier for me which I appreciate greatly. Thank you Anthony! More

Good car buying experience We had a good car buying experience at Jenkins Volkswagen of of Leesburg. Our sales person Anthony was very knowledgeable and helpful. He went above o We had a good car buying experience at Jenkins Volkswagen of of Leesburg. Our sales person Anthony was very knowledgeable and helpful. He went above our expectations in selling us our new VW Beetle. He akso helped us understand our new vehicle so we could get the most out of our diving experience More

Awesome Sheriff and Kenny gave me excellent service from the moment I walked through the door. They both were knowledgeable and professional. I will return to Sheriff and Kenny gave me excellent service from the moment I walked through the door. They both were knowledgeable and professional. I will return to them for next purchase. More