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Lee Nissan of Topsham - Service Center

Topsham, ME

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9 Reviews

9 Reviews of Lee Nissan of Topsham - Service Center

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May 12, 2025

DISHONEST AND NEGLIGENT. DO NOT TRUST THESE TECHS. I went to Lee for a fuel induction service last week and asked them to check my brakes and exhaust because both were being More

by Mkatsurr
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn in the service department
May 14, 2025 -

Lee Nissan of Topsham responded

Good day, Thank you for your detailed review. We do apologize for any miscommunication during your recent visit and would be happy to discuss your visit in more detail if you would like. For clarification we only charged you for work you approved and did not charge for diagnostics for work we did not perform. We also completely understand the second repair shop advising your brakes could wait. We did recommend that they be replaced due to the uneven wear on them but understand someone clarifying that it was a recommendation and not something that needed to be done immediately. Thank you again and we wish you well.

May 14, 2025 -

Mkatsurr responded

Hello, fees aside your tech absolutely lied to me about my brakes. My slide pins are moving perfectly and the wear on the pads is even. The actual issue was that my caliper needed a tiny bit of grease, which your tech did not even bother to do. This also does not address my exhaust. I specifically asked for it to be looked at, and yet 50 miles after being told it was fine I find that the pipe going to my muffler has completely rusted through and my entire tailpipe is swinging freely. There is no way your tech wouldn't have noticed this if he actually took a look, and apparently nobody thought it was an issue that my car sounds like a motorcycle.

March 13, 2025

The service department at Lee Nissan always helps with my warranty items and lets me know maintenance like when brakes need replacement. They are very helpful and good about your trucks service. I own a 2 More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front service desk
Mar 14, 2025 -

Lee Nissan of Topsham responded

Thank you so much. We really appreciate you taking the time to discuss your recent experience.

July 16, 2024

used to love this place. Casey is awesome. However, the prices have gotten ridiculous. I was actually charged $15 to snap my own windshield wiper back on. I also bought More

by pgreeno11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn
May 15, 2024

Chris Rice was extremely nice and cared very much about everything. I commented on his customer service. Excellent! More

by kdhjkd03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rice
May 28, 2024 -

Lee Nissan of Topsham responded

Thank you so much!

May 28, 2024 -

kdhjkd03 responded

Chris Rice is super nice and answers your questions professionally.

August 12, 2022

service department is great ! , only issue i have is, as i waited to have my Nissan serviced this morning a gun toting coward was allowed to walk around the waiting room with a More

by jimmcg950
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
service writer
Aug 15, 2022 -

Lee Nissan of Topsham responded

Thank you very much for the service shout-out. We will definitely look into the other item you mentioned as we of course want all of our customers to feel safe when spending time with us.

July 17, 2019

Best Service Department They are always a pleasure to deal with, knowledgeable and if they don’t know the answer will go out of their way to find it. More

by Ld16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Monette
July 09, 2019

The Best Service Dept Out There I have been servicing my cars at Lee Nissan for about four years now and I have always had impeccable service! Brandy and Ashley always greet me with More

by Breezy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy Phillips
August 12, 2017

Good service department I am always pleased with the service department at Lee Nissan. Brandy Phillips is especially great to work with. She always gives a fair estimate of w More

by Pam B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandy, Phillips
February 22, 2016

the service department was wonderful I wanted to thank Desiree in the service department for all her help and for being so friendly & accommodating. She was wonderful and much appreciate More

by jeaniniepoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desiree