Lee Johnson Mazda of Seattle

On Time Service completed accurately and quickly. Staff responsive at all levels. I've been using University Mazda since my car was new and will continue do Service completed accurately and quickly. Staff responsive at all levels. I've been using University Mazda since my car was new and will continue doing so. More

Keepin’ me Zoomin’ University Mazda’s service professionals are top- notch. Appointment times are super precise. Always ready for me when I arrive and wait times are ver University Mazda’s service professionals are top- notch. Appointment times are super precise. Always ready for me when I arrive and wait times are very reasonable. They get the job done right the first time, friendly, courteous, knowledgeable and willing to go the extra mile to assist me in getting my automotive needs met! The dealership is clean and they always do a pretty good job of washing and vacuuming my car before returning it to me. They’ve also given me a loaner when I needed one. Yay team!!! More

Thanks Great service, however labor prices are way too high. Appreciate the attention to detail and customer service. Nothing more to add, since not much el Great service, however labor prices are way too high. Appreciate the attention to detail and customer service. Nothing more to add, since not much else to say. More

Great customer service I went in late on a Saturday to check out a used suv. The salesman had the vehicle waiting to test drive and then allowed me to drop him off and take I went in late on a Saturday to check out a used suv. The salesman had the vehicle waiting to test drive and then allowed me to drop him off and take it by my home to show the family. This helped as the whole family was sold on it after. They made it easy to feel good about purchasing the vehicle and even took care of something small the next week free of charge. Very happy with the experience. More

University Mazda I went to University Mazda to look at a used car that I saw on Auto trader. I had talked to William Whittico on the phone before my visit and he helpe I went to University Mazda to look at a used car that I saw on Auto trader. I had talked to William Whittico on the phone before my visit and he helped me obtain relevant information about the car from the dealer website. When I arrived at University Mazda I met with William and he showed me the car I was interested in and we took a test drive. William was throughly professional throughout my visit.He showed me all the records the dealer had on the car. Our interaction was always low key and very pleasant. We were able to agree on a price quickly without any long waits that I have seen at other car dealers. The paperwork was handled quickly and efficiently. After the purchase William had the car professionally detailed before I picked it up. More

11 Mazdas and counting. Love these people. I've been dealing with U Mazda since 1981. They aren't the closest dealer, but they are the best in my view. Being the oldest Mazda dealer in the coun I've been dealing with U Mazda since 1981. They aren't the closest dealer, but they are the best in my view. Being the oldest Mazda dealer in the country, They seem to do the way some dealers used to be. old school: They have been owned by the same family since the beginning and not part of some "empire" like Autonation. They are personable, professional and allow people to choose a new or used car in a more friendly environment that the all-too-typical "Today's the day" dealer and most of the staff has been there for years. They back it up with very professional service and parts departments. Consider they are one of the only Mazda dealers to be awarded the President's Award (I think that's what it's called) They may in fact be the only local dealer to do so year after year. It's awarded for best customer satisfaction. I recently took delivery of my 4th Mazda 3 (our family has bought over 12 new Mazdas there). I love this place. (Sometimes I'll stop by just for the free coffee...) If I sound like a shill for Umazda, Please be advised I have owned over 60 cars so have visited probably every car dealer in the Seattle/Tacoma area. I currently also own a Corvette which I've had since new. I had a more frustrating time giving the Chevy dealer $80K than I've ever experienced with UMazda buying cars costing a third as much. More

Professional and Low Pressure Since 2007 I have leased 3 new vehicles and picked up the purchase option on one of them, which I financed with them. For those who have dealt with o Since 2007 I have leased 3 new vehicles and picked up the purchase option on one of them, which I financed with them. For those who have dealt with other car dealerships, these guys are very low key, which I think may have been the cause of some of the lower reviews. If you are excited about the hunt of buying a car and enjoy the Turkish Bazaar back and forth you get at some dealers, you probably will be disappointed by University Mazda. I have always dealt with a manager or senior salesman. I recommend going that route. I have interacted with some of their regular sale people when picking up or trading in a car and that is where there can be some inconsistency. hey are also a very small dealership and don't have a huge inventory, so I recommend emailing or calling ahead to see if they have a car in stock that will work. On one occasion, they did not have the car I wanted, but were able to get it from another dealer quickly and were very accommodating. So they are not perfect, but given this is not a luxury dealership, I think they are well above average. Their financing department and vehicle delivery process is top notch. I've sat at some local dealerships for hours while we close the paperwork and they prep the vehicle. Once the terms have been negotiated, I have been in and out of University Mazda in about an hour each time. More

Superb I was looking for a car that fits my family Superb I was looking for a car that fits my family needs. After a lot of research Mazda5 was my best bet. Great price, gas mileage, and fulfill exa Superb I was looking for a car that fits my family needs. After a lot of research Mazda5 was my best bet. Great price, gas mileage, and fulfill exactly my needs. I was not sure which dealer to pick so I decided to check different ones. My experience varied between mediocre to average till I visited this dealership. First I checked the inventory over the web and found the car with the right price tag. It was hundreds of dollars less than the best deal I got so far. I couldn't believe it. I called the dealer and it happened over the phone. Anthony Wilson picked my call. He was nice, smart, and to the point. He honored the price and assured me the car color, features, and the great deal. I was excited so I visited the place on the same day. He showed me the car, explained to me the contract, and showed me different options. He was very considerate, good listener, not pushing in any direction. I really liked how he came up with a contract details that matched my needs. He stayed away from different dealers' processes to trick the client. With all that, It was very appealing to go on with the deal. We went through financing. Here I met Winnie Lam. Another cheerful & genius person who knows how to use, explain, and play with numbers. Usually, it's the boring part of the process, but with Winnie it was more than fun. She explained the contract in thorough details. She explained next steps, what I should expect from Mazda and what they expect from me. We signed all paper work. There were some additional offers with incentives. She explained them. When I decided to pass the offers for today, she respected that and moved on with the rest of the paper work. Now I'm back to Anthony. He escorted me to my dream car, handed over the keys, and encouraged me to contact him for any questions or concerns. We shacked hands and I drove my car home very thankful for him making my day after many weeks of search for the right car and the right dealership. I'm really pleased with my experience with University Mazda leadership. More

Awful experience. Made an offer online had to call 3 seperate times to see if they were willing to negotiate it. On third call Rob called me back and acted insulted of my offer, no attemp to sell value seperate times to see if they were willing to negotiate it. On third call Rob called me back and acted insulted of my offer, no attemp to sell value but rather was on the attack. Argumentitive and overall crabby. They lost a deal. More

Went to test drive and buy a new car. The salesman acted like I was a tire kicker. Was super disinterested in selling me a car. Gave me a quote greater than MSRP , left me sitting there for a while before I like I was a tire kicker. Was super disinterested in selling me a car. Gave me a quote greater than MSRP , left me sitting there for a while before I walked out, I got the same car for almost 3000 less from another dealer. More