Hyundai of Everett - Service Center

9/7/12 My mother's car was towed to this dealership twice in 2 weeks due to stalling and not being able to restart the car. The service dept. couldn't diagnose the problem and is now going to send her twice in 2 weeks due to stalling and not being able to restart the car. The service dept. couldn't diagnose the problem and is now going to send her home with a car that is sure to fail and leave her stranded again. This is not an acceptable solution for her, or anyone. 9/17/12 update: Before going to pick up the car on 9/7 I called to talk to a manager (again) about this problem because we were not willing to take the car without it having been repaired. About an hour after talking to Justin Meek, I got a call back saying that the service dept. had finally duplicated the stalling problem and were going to replace the fuel pump. They have done so, and my mom is back on the road as of 9/14. So far, so good. The car is not stalling anymore. For my 85 year-old mother this situation caused a great deal of anxiety. I can understand that the dealership couldn't just throw parts at the car in hopes of fixing something that didn't show up in their diagnostic tests, but they could have narrowed down the possibilities based on the symptoms my mom described, and their experience and expertise with their vehicles. Even the 2 tow truck drivers couldn't get the car to start and said the car needed a fuel pump. You would think the mechanics would have an even better idea of what the problem would be. Anyway, we finally have the problem resolved, hopefully. More

When I call to schedule the Sonata for a service James is always professional, knowledgeable and personal. I have always been scheduled in a very timely manner. I have scheduled with Hyundai of Everett all always professional, knowledgeable and personal. I have always been scheduled in a very timely manner. I have scheduled with Hyundai of Everett all services on this car over the years. This is why I recognize James and will continue coming to your business for this fine service. And share my experience with my friends and people I become aquainted with. As stated; this is why and I look forward to the next visit. Keep up the great job your doing James. More

In the years that I have been having my vehicles serviced at Hyundai of Everett, I have never met anyone as respectful, helpful and honest as Devin Micallef. He has been nothing but courteous and always has at Hyundai of Everett, I have never met anyone as respectful, helpful and honest as Devin Micallef. He has been nothing but courteous and always has a smile on his face. If I have a choice, I will ALWAYS have Devin Micallef as my service advisor. He is the best! More

Fast, efficient, answered all our questions, worked hard to make sure we were happy during our purchase process on both our vehicles and every time we come in for servicing. Always willing to go the extra to make sure we were happy during our purchase process on both our vehicles and every time we come in for servicing. Always willing to go the extra mile with a smile! More

The service department has always been friendly and accomodating. My 2007 Sonata has been a reliable and problem free vehicle since I bought it new. Not much to complain about really except the price o accomodating. My 2007 Sonata has been a reliable and problem free vehicle since I bought it new. Not much to complain about really except the price of the 60K mile service which is $875 plus tax. That is something to keep in mind when buying your vehicle. They may have low prices but they get you in other ways it seems. More

Cant fix some things wrong with my 05 Sonata. Been in 3 times same problem, never fixed. Sales floor is accomidating but service dept is another thing. Had to wait 2 weeks to get my car fixed because of lo times same problem, never fixed. Sales floor is accomidating but service dept is another thing. Had to wait 2 weeks to get my car fixed because of loaner car availability. After I got there I was told there was no loaner car for me. More

I have had very poor support for my Santa Fe. So far it has been in for air conditioning service 6 times and I am going to have to take it in again. I purchase it used, paid what I consider to be a premiu has been in for air conditioning service 6 times and I am going to have to take it in again. I purchase it used, paid what I consider to be a premium price and purchased the extended warranty. They have not shown an ability of figure out what is wrong with it, they have replace parts, sometimes with re-manufactured ones that are of inferior quality. When they replaced the AC compressor it made a significant internal noise and when we complained about it they said it was normal. It is NOT normal. I have done my own work for over 40 years and I have made a living as a technician in the past. Also, since I work, my wife has taken it in each time and she is generally treated like a "dumb woman". Which, by the way, is not even remotely true and certainly is not the way to treat a customer. I would NOT recommend Everett Hyundai. More