Lee Hyundai, Inc.

I have used this dealership many times for most of the work done on my vehicle, but this last time it was very painful dealing with trying to get a new handle for my car. I had to be the one back and fort work done on my vehicle, but this last time it was very painful dealing with trying to get a new handle for my car. I had to be the one back and forth between two separate departments, service and parts, because parts was the department that painted the handle, but I had to schedule work through service. Sounds easy until you show up with your car on a scheduled day to find out the service department did not know for sure the handle was not painted because, after three years of using this service department, they lost my VIN and parts could not paint it with out it. Overall, it took a month to get a new door handle for my car, and after spending close to $200 for the part and installation (a new part understnable) I ended up paying an additional $80 for painting it, which I was not quoted before. It seems rediculous to spend almost $200 for a part, not including labor of installation that is so small, and obviously fragil. I must say, the quality of work makes me think twice before taking it somewhere else. But with that fiasco, I will most likely get body work done somewhere else. More

Everyone was very helpful in getting me the best deal for what I was looking for. I have never had such a pleasant experience buying a car. And the process was faster than I had expected. I would recommend a what I was looking for. I have never had such a pleasant experience buying a car. And the process was faster than I had expected. I would recommend anyone looking for a new or used car to check them out and most definitely talk to Bryce - he was not only helpful, but also very personable, understanding to my situation, and friendly. More

The staff at Lee Hyundai made this experience outstanding. I had not purchased a car from a dealership in almost twenty years and this was by far the most positive experience that I have had. T outstanding. I had not purchased a car from a dealership in almost twenty years and this was by far the most positive experience that I have had. The sales staff was amazing and I left feeling that I received an amazing deal on an exceptional car. Although the car I purchase was two years old, the condition was impeccable and mechanically performed as if new. I would highly recommend Lee Hyundai to all of my friends. More

I was very sastisfied with my experiance at this dealership because it was my first time buying a new car Matt was very helpful he answered all my questions professionally everyone at the dealership dealership because it was my first time buying a new car Matt was very helpful he answered all my questions professionally everyone at the dealership was very knowledgable had one small question for service dept.about a smell under hood service tech.checked it and said it was normal because manufacture usad something for protection in transit More

I cam in for a oil change and inquired about upgrading my car to a newer car with more features. I had a salesmen that came out into the cold and offered to see if we needed any help and we took off from the car to a newer car with more features. I had a salesmen that came out into the cold and offered to see if we needed any help and we took off from there. He listened to our needs, price range, and what options we were looking for. he tailored his search to even the inventory that just came in that day, and found what we would be comfortable affording. He was able to work out the numbers with our trade in to exceed what we were expecting and we closed the deal. this was my fourth car from that dealership and have 2 2010 cars from them now. I would recommend them to anyone in a minute. More

Since purchasing our Sonata from your dealership in 2009, we have experienced timely responses from your professional representatives and quality service. You continue to provide email contact with us, and we have experienced timely responses from your professional representatives and quality service. You continue to provide email contact with us, and we appreciate the offers/information we periodically receive. Great job!!! More

Very nice and friendly. Customer service experience is much improved with new service manager. Very good at listening to what I needed. There's lots of choices, but I will definitely come back to this d much improved with new service manager. Very good at listening to what I needed. There's lots of choices, but I will definitely come back to this dealership. Sales rep was not pushy when all I wanted was information. More

Amazing experience! I got a great deal and saved about $1700 compared to Raleigh. It was well worth the trip, I was in and out of there in less than an hour to ice the cake. I've bought about 20 cars alt $1700 compared to Raleigh. It was well worth the trip, I was in and out of there in less than an hour to ice the cake. I've bought about 20 cars altogether now and this was in the top two experiences, if not the best! More

As stated from another post, the sales tactics are shady. The constant "let me talk to the manager" or "I JUST got off the phone and you wont believe my new offer" crud. Traded a Pontiac G8 GT for new Veracr The constant "let me talk to the manager" or "I JUST got off the phone and you wont believe my new offer" crud. Traded a Pontiac G8 GT for new Veracruz that had to be delivered. So they drove it from Henderson NC and it had 1038 miles on it and the interior was somewhat dirty. Not the kind of dirty like there was sand on the floor but the kind of dirty that looked as if somebody had dirty hands and was opening and closing things inside the vehicle. I am over the 1038 miles thing but my pontiac had 11,000 miles upon trade in and was still cleaner then my Veracruz. Luckily, unlike their detailing department, I have auto cleaning skills and she looks brand new. All the dealership had to do to avoid my current opinion was tell me this in advance and I would have said "Ok, thanks for letting me know, we can handle it when the vehicle arrives." I think they have there assumptions mixed up. For instance, they came across as people who thought I knew nothing about sales tactics and everything about cars. In fact, it is the other way around. Most people know sales tactics and dont know anything about cars. They need to inform their customers about what they are getting. People assume the word "new" means "new". I KNEW the vehicle would have miles on it but I also know that Henderson is not 1038 miles from Fayetteville and that "new" cars do not come with fresh hand prints. I am pretty sure the hand prints were not a factory installed option. I guess I can't complain because I know better than to buy cars in Fayetteville but to be honest I just wanted to be done with things and get the SUV I needed for my wife. I will end with this: My sales rep was Juan Garcia and he was wonderful. He knows about vehicles and doesnt try to waste your time. Anything that happened was beyond his control. I felt that he did his best to take care of me and get me what I needed. With that being said, it obviously was not him that I talked to the most. More

Drove in on Saturday with my Honda. Drove out same day with my wife's new Sonata. Hassle free, Dexter Dove is a very low key salesperson. He is straightforward and tells it like it is. I appreciate his ho with my wife's new Sonata. Hassle free, Dexter Dove is a very low key salesperson. He is straightforward and tells it like it is. I appreciate his honesty and truthfulness. We made a very good deal on my wife's Sonata. She thinks it is the nicest car she has owned. (And we have had Cadillacs.)As a matter of fact, we bought her Sonata Limited for close to the same price we would have paid for a new Honda Civic EX. The Sonata is so much more car. The only problem we have had is the Navigation. (18,000 miles) Jennifer, the lady in charge of service is a real professional. She ordered a new navigation and it was installed within a week or so. I am sort of a nasty old man, (78). If Lee can satisfy me, they can probably satisfy almost any customer More