Lee Dodge Chrysler Jeep Ram Westbrook - Service Center

This is the worst dealer for costomer service i have ever delt with. not only could they not find the problems with my truck they were very rude.my son was told that he needed to take me out and get me smoke delt with. not only could they not find the problems with my truck they were very rude.my son was told that he needed to take me out and get me smoked up.after several trips there and getting charged 80 dollars each time just to have them look at the truck,the problems still had not been fixed properly.I have recently bought a toyota truck and i am very pleased with berlin citys service.I have recomended to every one that i no not to buy from lee dodge. How you say you have a great rating is beyond me. many pepole i no that go to lee dodge is very unhappy with there service. More

I have only had a few dealings with Lee, but none of them have been anything that left me with warm fuzzies after wards. When I bought my vehicle there were actual screws missing out of the door panel....the have been anything that left me with warm fuzzies after wards. When I bought my vehicle there were actual screws missing out of the door panel....the salesman totaly messed up my paperwork and even went so far as to send home someone elses financing paperwork in the golvebox of my vehicle!!!! Another time I special ordered a part to enhance my vehicle and was told that it would be about 10 days before it came in.... more like 3 weeks! (to their credit they did get the part installed with out issue though) The icing on the cake for me and the reason that I have called it quits in dealing with Lee was when I recently brought my vehicle in for it's scheduled 3000 mile service. I disappointed across the board. When I called to make the appointment for service I inquired to how long the job would take as I had a doctors appointment scheduled for later that same day and wanted to eliminate any possible conflict. I was assured that it would only take about an hour so there was no need to find alternate transportation and I could make the other appointment with plenty of time between the two. Unfortunately this was not true. I sat out in the waiting room for an hour and forty minutes before getting aggravated enough to go out to the receiving bay and inquire as to if it would be much longer and if there was some sort of problem that I should know about. At THIS point I was informed that they were "running a little behind" (perhaps sharing this information at the time of drop off would have been more useful - or even near the estimated completion time - but no such luck) so I went back to the waiting room and waited some more. The work on my vehicle took nearly 3 hours to complete from the time that I pulled into the bay to the time I drove off the lot. I find this unacceptable for a one hour maintenance job, but to be honest and fair, the big issue here isn't the fact that things were slow and/or running behind it was the over all attitude that came with it. Where was the courtesy of someone coming to the waiting area to let me know that it would be longer than anticipated? Perhaps with that prior knowledge I would have altered my plans and had been able to make it to the doctors appointment after all (which by the way they charged me a no-show fee for canceling at the last minute - Thanks Lee) Though it is considerably further for me to drive I am now seeking all of my service at another dealership. More