Lebanon Ford - Service Center

Purchased 2 vehicles in 3 days from Lebanon Ford...Travel 25 miles to have both vehicles serviced at Lebanon Ford..Always friendly and honest and unlike other dealerships, they don't hold you hostage in forc 25 miles to have both vehicles serviced at Lebanon Ford..Always friendly and honest and unlike other dealerships, they don't hold you hostage in forcing you to purchase parts or additional services. They always tell you what is needed in the near future with your vehicle. Have been dealing with them for over 5 years.. More

Working with John in the service department has always been a real good experience. Even when extensive repairs are required, I get an explanantion of why, and what has to be done to correct the issues. S been a real good experience. Even when extensive repairs are required, I get an explanantion of why, and what has to be done to correct the issues. Sometimes there is more extensive work that needs to be done, but that can be postponed until a little later. John is always forthcoming with this info and does not take advantage by fixing every little thing just to rack up a bill. In short, I have confidence that what is cited as necessary, really is, and that I will get the best repair possible. That is why I keep coming back. More

I brought my vehicle into service for a few upgrades. Thank you Jason for always being very thorough with my car. I appreciate the time you take to expain what was done and the overall condition of my ca Thank you Jason for always being very thorough with my car. I appreciate the time you take to expain what was done and the overall condition of my car. Thank you Lebanon Ford for always creating a positive experience for me. More

1. Tires were not inflated as I asked. 2. No one ever 1. Tires were not inflated as I asked. 2. No one ever went over the inspection check list with me. I didn't even know there was such a page until I g 1. Tires were not inflated as I asked. 2. No one ever went over the inspection check list with me. I didn't even know there was such a page until I got home. 3. During my 1st phone call, when I made my appointment with John, I explained I was a senior citizen on a fixed income & needed to know the full cost of a wheel alignment. I called again the day before my appointment to question whether there might be other services, like a wheel balance or tire rotation, that were required to be done along with the wheel alignment. When I told Mike that I had my wheels balanced during my last oil change, he said that only the wheel alignment would likely be necessary. That's when I told Mike I was relieved to hear that since I'm a senior citizen on a fixed income & needed to know the full cost before my apt. That's why I was so shocked to see the EXTRA $9.00 shop supplies fee on the bill. Since your computer does the wheel alignment, what shop supplies am I paying for & why weren't they mentioned during the 2 phone calls where I said I needed the full cost? Maybe that amount means nothing to you, but that's because it doesn't cut into your grocery budget. When I asked Mike about that cost, he said it's a standard 10% added to everyone's bill. Since I used a 15% coupon, the $89.95 cost became $76.46. So $7.64 was the real 10%, which I still find objectionable. When I shop for a new car in 2015, when I give my present car to my 16-year-old grandson, I'm sorry I won't be coming to your dealership. I truly regret that because I was treated so well, when I bought my 4 tires 2-years ago, that Lebanon Ford used to be 1st on my list. More

I became a huge fan of Lebanon Ford when I purchased my new vehicle and have continued to be a fan with their service department for the regular maintenance of the vehicle. Knowledgeable, fair, professiona new vehicle and have continued to be a fan with their service department for the regular maintenance of the vehicle. Knowledgeable, fair, professional and friendly, the staff is the reason that I keep coming back. I highly recommend Lebanon Ford for sales & service. More

My interaction with Lebanon Ford was entirely online. I posted an inquiry for help getting my SYNC and BlackBerry back in sync (pun intended!). For whatever reason, out of the blue, my year-old BlackBerry posted an inquiry for help getting my SYNC and BlackBerry back in sync (pun intended!). For whatever reason, out of the blue, my year-old BlackBerry didn't want to connect to SYNC, or vice-versa. Brian Simmons provided excellent advice through a series of 2 or 3 emails that eventually led me to a solution. I am most appreciative that this resource is available for Ford owners in lieu of a time-consuming and potentially expensive visit to the dealership. Thanks guys (and girls), keep up the good work. More

I had gone in for a flat tire. I asked Mike about sounds that my transmission was making and he let me know the sounds were normal and even printed off paperwork that it could take home later. I definitely that my transmission was making and he let me know the sounds were normal and even printed off paperwork that it could take home later. I definitely appreciated his knowledge and service. More

Everyone was pleasant. Service was provided with out delay. Work and cost was performed as requested. There were no surprises or unexpected work needed. While my car was being serviced I visited with Ch delay. Work and cost was performed as requested. There were no surprises or unexpected work needed. While my car was being serviced I visited with Charlie Watson and took a test drive in the 2014 Ford Focus. More

John was very helpful to me. I ordered rubber floor mats and he called me to tell me they were in. I am looking forward to working with him in the future with my new 2014 Ford fusion. and he called me to tell me they were in. I am looking forward to working with him in the future with my new 2014 Ford fusion. More

We got an oil change for our van, and the battery tested low. We priced batteries with the competition, and were happy to find out that we could get a better battery for less money (installed) at Lebanon Fo low. We priced batteries with the competition, and were happy to find out that we could get a better battery for less money (installed) at Lebanon Ford service center, plus it was convenient since the van was already there. And we got a rebate to boot, as pointed out by our service guy. This saved us time and money and we're happy with that. More