Lebanon Ford - Service Center

30K check Appointment for 10 AM, arrived on time and was back on the road home at 1:00 PM. Great swervice, great team, happy customer. I purchased my car ther Appointment for 10 AM, arrived on time and was back on the road home at 1:00 PM. Great swervice, great team, happy customer. I purchased my car there and always return there for service; Ford certified parts and Ford certified mechanics; couldn't ask for more and the price isfair and competitive. More

I've been going to Lebanon Ford for many years and continue to go back to them because I have always experienced excellent customer service! They go out of their way to make me feel as if I am a valu continue to go back to them because I have always experienced excellent customer service! They go out of their way to make me feel as if I am a valued customer. I always feel I am treated fairly, receive great service, never over charged, and it's simply a very good experience every time I come in! While not in the Service area, I have purchased several cars from Kevin McClellan and highly recommend him if you're looking for a new vehicle. He is, by far, the best car salesperson I have ever worked with! He is fair, doesn't push, and goes above and beyond to make sure you get what you want in a new vehicle. I'm a loyal fan of Lebanon Ford and highly recommend them to anyone! More

I have been using Lebanon Ford for the last 13 yrs. since we moved to Lebanon area. Overall I have had excellent service from the mechanics. They have always diagnosed my vehicles problems correctly and fix we moved to Lebanon area. Overall I have had excellent service from the mechanics. They have always diagnosed my vehicles problems correctly and fixed them in a timely manner. I would like to see Lebanon Ford install a car wash as a way to say Thank You for bringing your vehicle in for service. Many dealers are doing this now and I feel it is good customer service. The last few times I have been in, I get the impression from the service writers that they are in a big hurry. Their customer service skills could be improved a bit. I just didn't feel all that welcomed, when checking on my vehicles status over the phone they seemed like I was interrupting them. Other than that I would feel comfortable recommending Lebanon Ford to my friends. More

Everyone is always friendly. Freeda and Art go out of their way to make sure you are satisfied whenever you are in for anything. The Service Department is very knowledgeable and I feel confident the work their way to make sure you are satisfied whenever you are in for anything. The Service Department is very knowledgeable and I feel confident the work will be done right. More

John is a fantastic service agent. He has always managed to get our vehicle in for service in a timely manner. Once there, he is friendly, courteous, and professional. We recently brought our car in for ser to get our vehicle in for service in a timely manner. Once there, he is friendly, courteous, and professional. We recently brought our car in for service and unexpectedly received a larger warranty repair. There was no hassle at all and the car's performance is much improved. John delivered all the work on time and as promised with no surprises. He is our "go To Guy" for service on our Fords, and we travel about 40 miles just to use this particular service department. It's outstanding! More

Jason Hipp and his Roush service team (Mike Brooks, Ryan Donahue) always take great care of my Roushcharged Baby! These guys do a great job and always go out of their way to take the best care of you and yo Donahue) always take great care of my Roushcharged Baby! These guys do a great job and always go out of their way to take the best care of you and your vehicle! More

Mike Brooks and the service team had the work completed Mike Brooks and the service team had the work completed in a timely manner - oil change, rotate tires, check fluid, levels, tires, and the battery. Mike Brooks and the service team had the work completed in a timely manner - oil change, rotate tires, check fluid, levels, tires, and the battery. They also asked if I have had any issues with my new vehicle, a Ford C Max. Everything is fine with the vehicle. More

The extended warranty work done quickly, efficiently, and with excellent communication. I would not hesitate to return and/ or recommend the dealership to others. Check in was painless. with excellent communication. I would not hesitate to return and/ or recommend the dealership to others. Check in was painless. More

Lebanon Ford has put together a great team of people! They can take care of any automotive needs you may have with a big smile on their face. They can take care of any automotive needs you may have with a big smile on their face. More

The service dept. got my car inside right on time & had it ready in a timely manner. I used a coupon which lowered my service bill by $10 which was nice. had it ready in a timely manner. I used a coupon which lowered my service bill by $10 which was nice. More