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242 Reviews of Lebanon Ford - Service Center
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April 18, 2012
Great service. Always friendly. Very knowledgeable and accommodating to my schedule. Have purchased and have serviced 2 cars from Lebanon Ford and highly recommend them. accommodating to my schedule. Have purchased and have serviced 2 cars from Lebanon Ford and highly recommend them. More
by etatone
Employees Worked With
Kevin McClellan, Jason Hipp
April 17, 2012
I've brought my 2003 Taurus to Lebanon ford several times to have repairs made. I've had excellent experience with the service department. The staff is friendly and always treat me well. I've used Lebanon as to have repairs made. I've had excellent experience with the service department. The staff is friendly and always treat me well. I've used Lebanon as a second opinion a couple times and have always given me fair prices and performed quality work. The staff is really good about giving good explanations on what was done. The service department has gained my trust through fair prices, quality of work, and being honest. Lebanon ford is the only garage I go to now. More
by kroyer
Employees Worked With
Nathan sheets
April 11, 2012
My experience with Lebanon Ford has always been very pleasant. Everyone has always been friendly and helpful. The service seems to be quick and efficient and I am very comfortable every time I call or pleasant. Everyone has always been friendly and helpful. The service seems to be quick and efficient and I am very comfortable every time I call or come in for service. I am always given an appointment for service in a timely manner and all my questions and concerns are quickly taken care of. I am very satisfied! More
by pampremier
April 10, 2012
This was my first visit to the service dept. Was met by a very friendly, smiling man ,who directed me to a service writer. Very pleasant gentleman, told what he was going to check on my tire. In less tha very friendly, smiling man ,who directed me to a service writer. Very pleasant gentleman, told what he was going to check on my tire. In less than an hour in and out. Wasn't happy I had to buy a new tire, but I understand the warranty issue. Over all experience was excellent. More
by larry bird
Employees Worked With
Larry Bird, Tom Komisar
April 06, 2012
I originally bought my car with the wonderful, patient assistance and very helpful information provided by salesman Kevin McClellan. In the past year I have received assistance with some of my technical assistance and very helpful information provided by salesman Kevin McClellan. In the past year I have received assistance with some of my technical questions/concerns from Alex Cryder, their tech specialist, on several occasions. Alex is truly one of the MOST considerate and polite men I have ever met, and always makes me feel as if I am his most important customer. He explains everything in as much detail as necessary, whether in person or by phone. Jason Hipp, in the service department, is also so helpful and congenial, giving all his attention to the customers. Even though I drive about a half hour to get to this dealership, I never have any regrets, and it is well worth the distance for this outstanding service! I definitely would recommend this dealership, and especially Kevin, Alex, and Jason to any and all interested buyers! More
by tasbury
Employees Worked With
Kevin McClellan, Jason Hipp
April 03, 2012
As usual friendliness of personnel was great. Very helpful and concerned. Work performed was excellent. Only issue I have is that not all work was done. Appearantly in the confusion of writing up the helpful and concerned. Work performed was excellent. Only issue I have is that not all work was done. Appearantly in the confusion of writing up the service order, many interruptions, a portion of service request was not transferred to paper. Not a major deal at it did not impact vehicle drivability. Overall dealership is great to deal with. More
by skelly1
Employees Worked With
Tom Komisar
April 02, 2012
Gene was very nice, welcomed me and answered all of my questions. This was only the second time I visited your dealership for service. The other guy, Tom Komisar, needs to be friendly, he was so engross questions. This was only the second time I visited your dealership for service. The other guy, Tom Komisar, needs to be friendly, he was so engrossed in his computer, he didn't say a thing nor look up at all... gave a cold feeling to this customer and it happened last time I was in too. I would like you to improve the waiting area, it's a little cramped. As for price, I thought I was going to be able to use the coupon I had printed off of your websit... it said nothing about a rebate and having to go to a website to get my $10 off... I would rather have the $10 off immediately... that's the way most coupons work! Now, I have to wait for a rebate card to be mailed to me?!?!? I don't care for this at all because what I printed off your website is a coupon and does not mention a word about going to a website nor the words rebate!!! BIG DISLIKE!!! Quality of work... that's difficult for me to judge since I can't watch the guys work on my car. More
by Mustangdriver
March 21, 2012
This is my second visit to this dealership for service; I came the second time because I was impressed after the first visit. I will come again when needed due to the quality of service! came the second time because I was impressed after the first visit. I will come again when needed due to the quality of service! More
by lynncaldwell
Employees Worked With
Tom Aldridge
March 18, 2012
got tires for both daughters cars after going in for oil changes due to the fact it was brought to my attention their need - if you rely on your girls to do so you'd never know they were needed changes due to the fact it was brought to my attention their need - if you rely on your girls to do so you'd never know they were needed More
by Paul Utrecht
