Lebanon Ford

i totaled my car last week and have been dreading searching for a car.i had been to numerous car lots over the weekend but nothing really caught my eye unless it cost a fortune. i saw the sonata on t searching for a car.i had been to numerous car lots over the weekend but nothing really caught my eye unless it cost a fortune. i saw the sonata on the internet and called the number. i got ahold of Travis. He was very personable and answered any questions we had. i have had some trouble in the past with credit due to a divorce so they did everything they could to get me into the vehicle i liked. Travis and the fellow that helped with the credit were very personable. i would recommend this dealership to any of my friends. thanks so much! Judy Wittman More

Kody Lowe was a very good sales person to work with. I explained up front that I was going to purchase a new 2011 Mustang Gt but would be taking my time to make a final decision. At no point did he apply explained up front that I was going to purchase a new 2011 Mustang Gt but would be taking my time to make a final decision. At no point did he apply pressure for the sale. Because he was patient and professional I made my purchase with Lebanon Ford approximately 4 weeks after my initial visit. This is how more sales people need to be. I will definitely work with Kody and Lebanon Ford in the future. More

Travis was a great salesperson. He was not high pressure and was very informative. Everyone at the dealership was friendly and helpful. The selection of Ford Edges were good and when the model we wanted wa and was very informative. Everyone at the dealership was friendly and helpful. The selection of Ford Edges were good and when the model we wanted was not in their inventory, they got our car in the same day. The paperwork and financing was the easiest based on my past experience with other dealerships. More

I am completely satisfied with my purchase of a new Lincoln MKZ Hybrid from Lebanon Ford, Lincoln, Mercury. So far I am getting between 36.9 to 37.5 miles per gallon. I hope to do even better in the Lincoln MKZ Hybrid from Lebanon Ford, Lincoln, Mercury. So far I am getting between 36.9 to 37.5 miles per gallon. I hope to do even better in the future. I have also received many compliments regarding the great looking auto. Yes, it's the Lincoln MKZ Hybrid. Very handsome and very cool! The dealership itself was well represented by Travis Martin with whom I had earlier communication via internet. When I arrived at the Lebanon showroom, Mr. Martin proved to be most courteous, knowledgeable, and professional in every way. Lebanon Ford, Lincoln and Mercury dealership showroom was very clean, organized, and certainly geared to customers' interests. After a short driving experiment with an in-stock MKZ, Mr, Martin arranged to have my trade-in appraised, and then we bargained for the special requirements that I had established: hybrid, all white, communication package, no sun-roof. We reached a final agreement about price. Then, Mr. Travis Martin and Mr. Zach Funkhouser located my future auto at a distant dealership. And they arranged to have that car driver to Lebanon, without my asking for such an accommodation. Apparently they really wanted to make a sale! When I returned just five days later, my new auto was ready. I had two accessories and a front license plate holder installed under the supervision of Mr. Ric Young who was a super fine service manager along with his excellent crew of mechanics. Then I met Jessie, whose last name I have forgotten. He is a digital and high-tech expert who introduced me to the sync system and other dashboard-controlled wonders of Lincoln. I was really impressed with his expertise and patience. Unlike the shoddy treatment and near-scam I had encountered earlier at Beau Townsend Ford, Lincoln, Mercury in Vandalia,Ohio, my total experience at Lebanon Ford, Lincoln, Mercury was positive in all respects. More

Excellent. Period. The only reason I gave a 4 (Good) for Quality of Work was because knowledge about the features on the new 2011 MKX was inaccurate. To be fair, the previous and only other dealership I we Quality of Work was because knowledge about the features on the new 2011 MKX was inaccurate. To be fair, the previous and only other dealership I went to did not know the features either. Does Ford not give a new year presentation on new models? One thing I enjoyed about Lebanon Ford was they did NOT ask the cliche, "How can we earn your business"? Is this a dealership mantra? This buzzword makes me think dealers can not think anymore. Anyway, Kode and Travis didn't have to ask. They "earned" my business by doing and not me dancing about price or asking the rather boring "What would it take to sell you this car" line. If you have to ask me a question like that then you have not offered me your best price. Am I the only one who feels like they are now trying to get me to sell my soul instead of buying a car when car dealers ask this question? At any rate, I was in and out at Lebanon Ford in 1.5 hours (price, trade in evaluation, test drive and deposit) versus 2-3 hours at another dealership just to settle on a price. It was on the weekend, I picked it up the second day due to the vehicle having to be brought in from another location. These guys did not sell me a car. Anyone can sell a car. These guys sold me trust and that translates into trusting they will also give good followup service. If I am wrong then they are excellent liars but I did not walk away with that sense. I will do business with them again and will highly recommend to anyone else. I just got off the phone from another dealership after I already got my car. Which by the way ended the phone conversation with the phrase "Keep us in mind so we can earn your business in the future.... " I hate the words earn and business now... Anyway, this brings up the fact these guys are also responsive to internet inquiries and followup quickly. They did not try and "hit a home run" like another dealership but found a good win-win balance. In explaining the features about the car, Travis showed enthusiasm. This is difficult as I can imagine after trying to sell so many cars and explaining features over and over again and it was close to closing time but he still gave 100% as did the rest of the crew at Lebanon. Lebanon Ford put in a hard days work and went the extra mile by demonstration and not words. That is how they "earned my business". Other dealerships could learn a lot from them. More

Fantastic experience! Showed up at the dealership at 4pm on a Saturday. Travis and the GM stayed almost two hours after closing to complete my deal. Easily the least stressful car-buying experience I've e on a Saturday. Travis and the GM stayed almost two hours after closing to complete my deal. Easily the least stressful car-buying experience I've ever had. I look forward to doing business with Lebanon Ford in the future. More

Our overall experience with Lebanon Ford was fantastic. We were working with Tom Nickell, but Andrew stepped in and helped us when it was Tom's day off. They were both very informative when it came to the We were working with Tom Nickell, but Andrew stepped in and helped us when it was Tom's day off. They were both very informative when it came to the models of the vehicles, and the features on the vehicles. We didn't feel pressured to buy a certain car or to buy a feature we didn't desire. We never felt like we were "being sold" or convinced against our will, which is very important to us when we work with a dealership. The lines of communication were always open, and Tom returned phone calls with a quick turnaround. He even answered his cell phone after hours on a weeknight when he wasn't expecting a call from us. This is the third vehicle we have purchased from this dealership over the past 12 years. This dealership has ALWAYS bent over backwards in their overall approach to us. They charge very fair prices, but are also willing to wheel-and-deal on vehicles. They were straightforward throughout the entire process. We would *HIGHLY* recommend Lebanon Ford-Lincoln-Mercury to friends, family, and strangers alike. More

When My wife and I bought our 2009 Escape, we were treated very nicely. The sales associates were the best in friendliness and customer care. I have been going to this dealer location for several yea treated very nicely. The sales associates were the best in friendliness and customer care. I have been going to this dealer location for several years and, have always been treated with the best of kindness and respect. Gene Magerd in the service department has always been extremly helpful and acomadating. More

Travis was very helpful...he provided us with several options of the type of car we were interested in without being "pushy"! We appreciated his honesty and sincerity! My husband and I are retired sale options of the type of car we were interested in without being "pushy"! We appreciated his honesty and sincerity! My husband and I are retired sales persons and recognize an upfront presentation. Good job, Travis! More

We have used this dealership since approx. 1981 and purchased (ourselves, family & friends) probably 25+ vehicles from there. THEY GET BETTER AND BETTER! Dick Watson has always been a pleasure to do purchased (ourselves, family & friends) probably 25+ vehicles from there. THEY GET BETTER AND BETTER! Dick Watson has always been a pleasure to do business with and works hard at getting us just what we want. What a friendly and pleasant representative of Lebanon Ford he is! Andrew Creech and Aaron Funkhouser do all the extra's that count in the Title Dept. and keep us smiling the whole time we are spending our money! Gene Maggard in the service department goes above and beyond the call of duty to insure our satisfaction with the final deal and all our follow-up service needs! (Your service is the best and more compeititive than after-market service centers and we get genuine Ford parts!) What an added bonus to have service available that we can depend on! It is a rare thing to purchase a car from a dealership and be made to feel like family at the same time. When Lisa Crider became partowner, we thought: "Oh somebody new...h-m-m-m." She's doing great stuff! We like what she has done! We would recommend Lebanon Ford to everyone! Thanks - we love our RED, 2010 Explorer! More