Lebanon Ford
Lebanon, OH
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I came to the Quick Lane to get my brakes replaced. This assumption was based on was an AAMCO had told me after getting my oil changed. When I got there, Tim showed me that my breaks were fine, better than assumption was based on was an AAMCO had told me after getting my oil changed. When I got there, Tim showed me that my breaks were fine, better than fine actually, but that I needed some work on my front tires and on my front stabilizers. How convenient that AAMCO missed that, but figured I needed new brakes. Julie showed me some good options for new tires. The work was going to take a while and I was provided a shuttle home, which was very convenient and much appreciated. Knowing that I can trust the people at Quick Lane will keep me coming back More
Breanna and Zack provided the ultimate car buying experience. They are friendly, easy to work with, and genuinely interested in making us happy. Breanna called a few days after the purchase to ask if experience. They are friendly, easy to work with, and genuinely interested in making us happy. Breanna called a few days after the purchase to ask if we had any questions. From the very beginning throughout the entire process, we could not imagine a better experience. Breanna and Zack were accessible by phone and email at all times with detailed and helpful responses. They both delivered flawlessly on their promises. I no longer dread buying a car thanks to this dealership and its employees. More
I've been buying new Fords (off and on) since my 1963 Fairlane 500 convertible. We started dealing with Lebanon Ford when we moved to this are in the mid-90's, and have been very satisfied with them. Kev Fairlane 500 convertible. We started dealing with Lebanon Ford when we moved to this are in the mid-90's, and have been very satisfied with them. Kevin and Dick handled this most recent sale (2011 Escape Hybrid) attentively and efficiently, but without high-pressure (that seems to be the agency's overall philosophy). We've had good experiences with both sales and service in the past. More
Lebanon Ford Is the Only Dealership for me. When I take my cars in for ANY service,it is done right the first time! I am the most picky person ,and I can count on my car being perfectly protected and clean my cars in for ANY service,it is done right the first time! I am the most picky person ,and I can count on my car being perfectly protected and clean when I leave there.(White Glove Test-Passed). Also my I add that the owner Lisa,has trained her staff to treat each person who enter the door as a person as well as a customer,Never just a number.This treatment does not end after the contract is signed,you are and will remain part of the Lebanon Ford family. More
I just purchased my 5th vehicle from Lebanon Ford. They are the most ethical and honest dealership I have ever dealt with. Kevin McClellan is the best. He has always treated our family fairly and honestly. are the most ethical and honest dealership I have ever dealt with. Kevin McClellan is the best. He has always treated our family fairly and honestly. This is a great dealership. I would recommend them highly!!!!! More
Satisfied with dealership. We met with Travis on Saturday afternoon, vehicle we were originally looked at was not exactly as we wanted. We let Travis know approximately what we were interested in and price afternoon, vehicle we were originally looked at was not exactly as we wanted. We let Travis know approximately what we were interested in and price range. He said he would look beginning Monday morning for a vehicle for us. He called and let me know by 10:30 am that he had found a vehicle. We closed on the deal Monday afternoon. More
Ever time I bring my truck in for an Oil Change/Tire Rotation (with an appointment) it takes forever! I took it in this time for an Oil Change, Tire Rotation and Allignment and the Service Department ha Rotation (with an appointment) it takes forever! I took it in this time for an Oil Change, Tire Rotation and Allignment and the Service Department had my truck for 5 1/2 HOURS! I had to cancel another appointment I had at 2:30!! I dropped my car off at 10:00 Sharp and picked it up at 3:30 and then when I got there I still had to wait for my paper work. I am not one to complain because I worked in the Automotive industry for years but why on earth does the service department take so long?! I do not want to get anyone in trouble but I just do not get it? More
Jason and the other associates at the Lebanon Ford Service Center were great during my recent visit. I had an unexpected problem with my F-150 and I was planning on just dropping it off before work an Service Center were great during my recent visit. I had an unexpected problem with my F-150 and I was planning on just dropping it off before work and hoping I could call later and get it looked at. When I got there, they were open and Jason had be bring the truck right in and I was able to explain the problem and I didnt even have an appointment. I have not had the same experience with other local Ford dealers. Long story short, Jason had my car fixed by the end of the day and I was able to pick it up and not have to incur the cost of a rental. The repairs were reasonable and I even got 2 recall fixes taken care of while it was there that I didnt even know about. It is so frustrating to have problems with your vehicle and the service that they provided helped to reduce the stress of the situation and get me back on the road!! Thanks and keep up the great work!! More
I have been using Lebanon Ford for service on a company owned Ford F250 for over 3 years and it has been a great experience. I was looking for a used Ford F150 for myself and found the cleanest truck and owned Ford F250 for over 3 years and it has been a great experience. I was looking for a used Ford F150 for myself and found the cleanest truck and best price at Lebanon Ford. The salesperson Kathy Wells was extremely helpful. She sent me emails of potential trucks over a 3 week period with no pressure, just keeping me up to date with what was available. Buying the truck was a no hassle deal. I highly recommend Lebanon Ford and Kathy Wells. More
The Nickell men made my car buying experience one of the most pleasant ever - from Tom's finding the car, Bill's help with the financing, and I am so appreciative of Nathan, who sat in my car with me and ep most pleasant ever - from Tom's finding the car, Bill's help with the financing, and I am so appreciative of Nathan, who sat in my car with me and eplained the "techno" side of it. My family has purchased from the Nickell's for over 40 years and I was thrilled to find these men at Lebanon Ford. Whoever hired them certainly knew that the dealership was getting some gems. They are polite, respectful, friendly, and professional and an asset to the dealership. Thank you to Tom, Bill, and Nathan for helping me find the ideal car for my needs. More