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Lebanon Ford

Lebanon, OH

4.9
3,060 Reviews

770 Columbus Ave.

Lebanon, OH

45036

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Showing 3,060 reviews

June 05, 2011

The experience was very pleasant, the people were easy to deal with and there was no pressure during the sale. I would recommend anyone looking for a new or used car to start here first and talk to Freeda Fl More

by Paul Myers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Freeda Floyd, Freeda Floyd
May 27, 2011

They were great to work with. Very friendly and strait forward. Travis worked hard to find us exactly what we were looking for in our new explorer. They walked us through all of the technology features an More

by rsit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Andrews and Zach Funkhouser
May 27, 2011

My initial contact was with internet sales rep, Kody. He responded back promptly to my several questions and was very clear on what they could do and not do (no smoke screens). We also appreciated Zach, th More

by rclc1977
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kody & Zach, Kody Lowe
May 25, 2011

He was very helpful he went out of his way to help me i came in right before they closed to get a bulb for my turn signal he came out and looked at it went to get his tools replaced the bulb and made sure More

by jpmach1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Young
May 23, 2011

Great experience- even fixed reverse tail light @ no charge. I would suggest that this field b optional. Not many folks like to go into detail. All in all great service. Will be back. Need more word More

by Mikkicaston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know his name, Jason Hipp, Tom Komisar
May 22, 2011

They are always friendly, extremely helpful, and fully explain everything. Their pricing is in-line or better than you can find any where and the vehicle is always ready when they say it will be. I have r More

by rickcwells
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julie and Dan, Dan Webb
May 21, 2011

kevin went well beyond reasonable service. hefound out what i was looking for, made sure it was possible then search high and low for a car that fit my needs wants and desires. he also kept me informed of More

by augustdad2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
kevin mcclellan, Kevin McClellan
May 20, 2011

Ownwership, sales and service people truly care for their Ownwership, sales and service people truly care for their customers. The world would be a much better place if other car dealerships would have and s More

by dballard3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dick, Zac, Dick Watson
May 18, 2011

Always so nice and friendly, also very helpful. It's nice to have a dealership that is. We live closer to another Ford dealership and we drive to Lebanon Ford instead. The service techs, are good mechanics More

by debbonniesue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Biggs, Jason Hipp
May 18, 2011

Frst person who ansered the phone was not welcoming. Got put on hold at the service desk for almost 5 min but the phone line was open an it sounded like they just forgot about the call. When I dropped off More

by edoczy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Several
May 20, 2011 -

Lebanon Ford responded

Edoczy, thank you very much for your feedback. We've spoken to our Service Department concerning this issue. We can assure you this will not be a problem in the future. Again, thank you for taking the time out of your day to offer your feedback. If you have any further comments or would like to contact me directly here's my email jeffreycryder@lebanon-ford.com and phone # 513.932.1010 ext. 117. Have a tremendous weekend. Very Respectfully, Jeff Cryder Communications & Marketing Director, Lebanon Ford

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