Lebanon Ford
Lebanon, OH
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I originally bought my car with the wonderful, patient assistance and very helpful information provided by salesman Kevin McClellan. In the past year I have received assistance with some of my technical assistance and very helpful information provided by salesman Kevin McClellan. In the past year I have received assistance with some of my technical questions/concerns from Alex Cryder, their tech specialist, on several occasions. Alex is truly one of the MOST considerate and polite men I have ever met, and always makes me feel as if I am his most important customer. He explains everything in as much detail as necessary, whether in person or by phone. Jason Hipp, in the service department, is also so helpful and congenial, giving all his attention to the customers. Even though I drive about a half hour to get to this dealership, I never have any regrets, and it is well worth the distance for this outstanding service! I definitely would recommend this dealership, and especially Kevin, Alex, and Jason to any and all interested buyers! More
As usual friendliness of personnel was great. Very helpful and concerned. Work performed was excellent. Only issue I have is that not all work was done. Appearantly in the confusion of writing up the helpful and concerned. Work performed was excellent. Only issue I have is that not all work was done. Appearantly in the confusion of writing up the service order, many interruptions, a portion of service request was not transferred to paper. Not a major deal at it did not impact vehicle drivability. Overall dealership is great to deal with. More
Bar none the best experience I had in purchasing a car. My wife Sandy and I went Saturday to look at a Fusion; Paul Healey had it up front and waiting for us. We test drove it then test drove an Escape. Af My wife Sandy and I went Saturday to look at a Fusion; Paul Healey had it up front and waiting for us. We test drove it then test drove an Escape. After that drive we test drove an Edge. Paul went over each vehicle to show us all the different options each vehicle had. Not once were we ever pressured into buying any of these vehicles. We went with the Edge. The whole experience of this no pressure buying, knowledge of each vehicle and all the options in each vehicle made us very comfortable in this purchase. Lebanon Ford is very lucky to have Paul Healey working for them. Thank you Paul and Lebanon Ford. More
Gene was very nice, welcomed me and answered all of my questions. This was only the second time I visited your dealership for service. The other guy, Tom Komisar, needs to be friendly, he was so engross questions. This was only the second time I visited your dealership for service. The other guy, Tom Komisar, needs to be friendly, he was so engrossed in his computer, he didn't say a thing nor look up at all... gave a cold feeling to this customer and it happened last time I was in too. I would like you to improve the waiting area, it's a little cramped. As for price, I thought I was going to be able to use the coupon I had printed off of your websit... it said nothing about a rebate and having to go to a website to get my $10 off... I would rather have the $10 off immediately... that's the way most coupons work! Now, I have to wait for a rebate card to be mailed to me?!?!? I don't care for this at all because what I printed off your website is a coupon and does not mention a word about going to a website nor the words rebate!!! BIG DISLIKE!!! Quality of work... that's difficult for me to judge since I can't watch the guys work on my car. More
I can't say enough positive things about my experience from start to finish at Lebanon Ford. Brant Benson was friendly and informative, but not pushy at all. Travis Martin got us through the deal and the from start to finish at Lebanon Ford. Brant Benson was friendly and informative, but not pushy at all. Travis Martin got us through the deal and the financing about as easily as it can go. They were also able to find financing through the dealership that was significantly lower than our credit union. Alex Cryder was the icing on the cake. Having the Sync set up for me and explained so clearly was wonderful. I would recommend Lebanon Ford without hesitation. More
I want to thank Dan Cutter for having the 2009 Ford I want to thank Dan Cutter for having the 2009 Ford Ranger waiting for me when I arrived from Florence Ky. He worked with me to put me in the drivers I want to thank Dan Cutter for having the 2009 Ford Ranger waiting for me when I arrived from Florence Ky. He worked with me to put me in the drivers seat of the truck I have been looking for for months on end. The whole staff worked to make the sale to my liking. Transferring it over in my name in Ky was easy as pie thanks to the sales department who supplied me with the necessary paper work to get the job done without a hitch. I'm still excited about owning this truck...thanks guys! More
I WAS SEARCHING THE WEB LOOKING FOR ANSWERS REGARDING SYNC AND THE IPHONE, WHEN I CAME ACROSS ALEX'S U-TUBE POST. I THEN EMAILED HIM REGARDING A FEW QUESTIONS I HAD, AND HE RESPONED VERY QUICKLY AND WAS SYNC AND THE IPHONE, WHEN I CAME ACROSS ALEX'S U-TUBE POST. I THEN EMAILED HIM REGARDING A FEW QUESTIONS I HAD, AND HE RESPONED VERY QUICKLY AND WAS VERY INFORMATIVE AND WAS VERY HELPFUL. THANKS FOR THE GREAT EXPERIENCE. More
This is my second visit to this dealership for service; I came the second time because I was impressed after the first visit. I will come again when needed due to the quality of service! came the second time because I was impressed after the first visit. I will come again when needed due to the quality of service! More